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Reviews of Shangri-La Golden Sands, Penang This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan Batu Feringgi, 11100 Batu Ferringhi, Malaysia

#8 of 25 hotels in Batu Ferringhi

Guests' Choice

Review Score

Based on 4650 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.0

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 14, 2025

    9.0
    Enjoying
    • Leisure trip
    • Family with young children
    • Executive Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Environment

    Environment

    Stayed in July 2025

  • Reviewed: September 13, 2025

    8.0
    Loved it! Been staying at Golden Sands since 30 yeas ago
    • Leisure trip
    • Family with young children
    • Executive Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Perhaps the interior needs some upgrading & refreshed look

    The facailites were amazing esp the swimming pools.

    Stayed in September 2025

  • Reviewed: September 10, 2025

    8.0
    Enjoyable and relaxing holiday with the family.
    • Business trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is fine. Lots of options. Could be better especially the pastries, waffles Asian food is good

    Stayed in August 2025

  • Reviewed: September 8, 2025

    7.0
    Thank you,And we enjoyed.
    • Leisure trip
    • Travelers with friends
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom door,can not lock as normal n no lock too.Better to have lock.Check in take too long time.and our league also mix there.we call n inform league colour n no,then only they bring to room.May be can improve league collection from customers put some tag there n or stickers,or customer name,or something bcoz they already confused.

    Food,Morning breakfast very nice food.

    Stayed in September 2025

  • Reviewed: September 8, 2025

    8.0
    Good & will come back
    • Leisure trip
    • Group
    • Executive Double Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    No early arrangement for groups rooms for connecting door for 5 rooms. And late check in for 1 rooms around 5pm.

    Location & facilities for family . Relax & Awesome

    Stayed in September 2025

  • Reviewed: September 6, 2025

    9.0
    Nice view
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Suggestion put the roof at parking place coz leaf & birds dropping on the car. Our car very dirty.& if customer like to stay & continue another day & night u all cannot make it.

    All good

    Stayed in September 2025

  • Reviewed: September 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    The only downside was the parking, as it’s a bit far and we had to drop off passengers and luggage at the lobby first. But the staff were very helpful in assisting and delivering our luggage right up to the room, which made things so much easier.

    Really enjoyed my stay here! The view was amazing, the atmosphere was relaxing, and the staff were super helpful and friendly. The facilities were great and the food was delicious. Definitely a hotel I’d love to come back to

    Stayed in September 2025

  • Reviewed: September 5, 2025

    7.0
    Good
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Seaview

    Stayed in September 2025

  • Reviewed: September 4, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There were a few drainage issues in the bathroom but the staff sent cleaners when informed.

    Ideal location, great staff and amazing views. Right on beach and very close to the night market

    Stayed in August 2025

  • Reviewed: September 2, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    the breakfast buffet is a bit underwhelming, food wise can improve variety and taste, coffee is too light, almost tasteless (please use good quality arabica beans). Please provide yogurt in individual box/can instead of letting everyone to take from a big bowl (not hygienic). Needed to wait to be seated even though there are 2 areas for breakfast, but still fully occupied.

    Hotel staff is very friendly

    Stayed in September 2025

  • Reviewed: September 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights

    arrangment for the heavy queue for the breadfast time..very bad!!!

    Pool side are great

    Stayed in August 2025

  • Reviewed: September 1, 2025

    9.0
    Fabulous resort. Fantastic food, pools, hospitality
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in August 2025

  • Reviewed: September 1, 2025

    7.0
    relaxing
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights

    lobby to crowded

    room service

    Stayed in August 2025

  • Reviewed: August 31, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast menu... I think sambal nasi lemak need a more improvement

    View was great

    Stayed in August 2025

  • Reviewed: August 31, 2025

    8.0
    The best place ever at Shang-ri La Golden Sands
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful place & nice environment

    classy & clean

    Stayed in August 2025

  • Reviewed: August 29, 2025

    9.0
    Great for kids!
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Facilities for children

    Stayed in July 2025

  • Reviewed: August 25, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The check in procedure could be a lot better. It took so long for the person in front of me, nearly 15 minutes. Unacceptably long for a check in process.

    My stay was lovely. I love the pool and how close it is to the beach. The bed and pillows was comfortable. I will definitely come again. Variety of foods during breakfast but the taste could be better.

    Stayed in August 2025

  • Reviewed: August 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Family oriented, great for kids.

    Stayed in July 2025

  • Reviewed: August 23, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is located quite a distance from the city center. As Penang is well-known for its food attractions, most of which are in town, getting there can take longer than usual, especially during peak hours.

    First of all, the hotel was lovely with good facilities, and the kids really enjoyed it. The room was comfortable, and housekeeping provided great service, always responding promptly to any requests. All the staff were very friendly and helpful. The food offered a wide variety, allowing us to enjoy different cuisines. Overall, our stay was very pleasant and enjoyable.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    8.0
    Relaxing
    • Leisure trip
    • Family with young children
    • Executive Twin Room with Seaview
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is aged, the decoration seems old.

    A lots of facilities, swimming pool is good. Breakfast is full of varieties and taste good. Staff is nice.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    8.0
    Great Stay, friendly service, great amenities, Breakfast Overcrowding.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    Our main complaint was Overcrowding at Breakfast time. We had to queue to get a table. I believe it was lack of staff to clean tables, for next patron. Also anyone could wander in for Breakfast. Next time I would not include Breakfast in the booking, as it was not policed correctly. There are plenty of other places to eat. Gym was a bit small. Cocktails were wishy washy, scrimped on the alcohol.

    Location was perfect, room was great, pool was great, service was great..Even the Monkeys came to greet us one day on our balcony which was a highlight. Breakfast was exceptional. Compliments to the Chef.

    Stayed in August 2025

  • Reviewed: August 20, 2025

    7.0
    Nice
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    All ok

    Yes

    Stayed in August 2025

  • Reviewed: August 17, 2025

    7.0
    very good and releks as my main purpose.
    • Leisure trip
    • Family with young children
    • Executive Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    not much activities such as games, beach soccer.. beach volleyball.. other games. I did not play, but I like to see it as an entertainment.

    nice view, nice breakfast, good for rest and releks.

    Stayed in July 2025

  • Reviewed: August 11, 2025

    7.0
    Renovations required.
    • Leisure trip
    • Couple
    • Executive Double Room with Sea View
    • Stayed 6 nights
    • Submitted from a mobile device

    Quite run down, in need of a good paint job and some TLC.

    Good location. Well designed hotel.

    Stayed in August 2025

Showing 1 - 25

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