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Reviews of Hotel Grand Continental Kuantan 3 stars

Jalan Gambut, 25000 Kuantan, Malaysia

#31 of 43 hotels in Kuantan

Guests' Choice

Review score

Based on 378 hotel reviews

6.8

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.6

  • Location

    7.4

  • Facilities

    6.4

  • Staff

    7.3

  • Value for money

    6.7

  • Free WiFi

    6

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Showing 1 - 75

  • Reviewed: 18 February 2018

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator to the parking area. We have to carry our luggages thru the stairway.

    The hotel is located at the centre of town and near to a number of eating places.

    Stayed in February 2018

  • Reviewed: 28 January 2018

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night

    Room is clean and well kept, very comfortable for three of us. Facilities are in good condition and I'm very happy for what I get with the price I paid. Great location because shopping mall and shop lots are within walking distance. I'm very satisfied with the service provided and sure will consider to stay here again. Kudos to hotel management team.

    Stayed in January 2018

  • Reviewed: 4 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    We stayed at 8th floor that suppose to be rooms for non-smookings occupants. However the situation was totally the opposite one. It took sometimes (several hours) for us to get use with the smoke smell.

    The Kuantan's view seen from the hotel's room.

    Stayed in December 2017

  • Reviewed: 9 November 2017

    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Improve plumbing in WC Have to be careful when using steep steps to the lobby if we come from underground parking and carrying luggage

    Near to city centre - eateries and a big shopping mall Covered parking area Food is good

    Stayed in October 2017

  • Reviewed: 3 November 2017

    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bad room quallity not goods for me, especialy bath tab.

    the Grand Continetal name is a famouse name, strategic locatio, the price, is goods value for money

    Stayed in November 2017

  • Reviewed: 25 September 2017

    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Housekeeping did a bad job. Room wasn't cleaned properly nor were the bathrooms washed. Only sheets were made n towels replaced. Fairly dissapointed.

    Good location. Near to most attraction.

    Stayed in September 2017

  • Reviewed: 11 September 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff at reception keep mentioning there only 1 single room left. And i was like " i do make reservation for 2 rooms, and its not my problem if you overbooked." The the other girl say just upgrade to another rooms. The breakfast quite simple. Like a 2star hotel. Parking are very limited.

    Being upgrade to executive level is awsome. The bedroom is spacious. We took 2 bedroom since i have 6 kids. Didnt get connecting rooms but it was ok since it just next door.

    Stayed in September 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    I could hear neighbor talking and that is distractions.

    The room was spacious and all basic facilities are available especially the iron with iron board, prayer mat and complimentary drinks. The locations is strategic with a mall in walking distance.

    Stayed in July 2017

  • Reviewed: 20 May 2017

    • Group
    • Deluxe Twin Room
    • Stayed 1 night

    -Towel not so nice coz of looked like the old one colour & got sticked something.

    -suggestion to paint new colour as internal deco at oneside off wall dorm( same like multi-colour).

    Stayed in May 2017

  • Reviewed: 7 May 2017

    • Group
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No proper basic items in room. Desk unhelpful. Made 2.30am early call but there was no call. When booking thru net one price n paid at d counter extra.

    Sorry...poor state room without tissue n unclean towels. Had to get them to change. Front staff on checking in unhelp. Use to be a good hotel but poor now.

    Stayed in May 2017

  • Reviewed: 2 May 2017

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night

    Parking entry too steep with cars with full passengers and luggage. Might want to slow down when drive in

    almost everything is fine... the facilities and others

    Stayed in May 2017

  • Reviewed: 29 April 2017

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 2 nights

    Hotel was a bit rundown.

    Next to Kuantan Megamall. Close to East Coast Mall. We took Uber/Grab to the ECM since is was too close to drive. Breakfast selection was quite decent. Overall, value for money.

    Stayed in April 2017

  • Reviewed: 26 April 2017

    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights

    cleanliness of the toilet...bad review Management should change their bed comforter....itchy and too thin

    Friendly staff and room service foods very nice. Breakfast - selection of foods (not bad)

    Stayed in April 2017

  • Reviewed: 21 April 2017

    • Business trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Upgrade your facilities as a lot of the things in the hotel especially in the room have worn out and broken.

    Check in counter services I would say friendly and helpful.

    Stayed in April 2017

  • Reviewed: 10 April 2017

    • Business trip
    • Family with young children
    • Executive Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The room had a musky odour, the TV had limited channels, the TV remote control did not work. The breakfast menu had limited choice. I paid RM550 for 2 nights; definitely not worth it. I will certainly not go there again.

    The staff was polite and corteous

    Stayed in April 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    That my Credit card was charged without asking me first. Their excuse was that if the guest was a no show, the staff will have to pay for the room. This told to me by a senior person staff in the morning. I find this the most silly of answers.

    Only the beds

    Stayed in March 2017

  • Reviewed: 21 February 2017

    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    pillow too thin and the sheet has stained on it..

    Great Location, superb breakfast, very kind n friendly staff..quite large n comfortable room and value for money..

    Stayed in February 2017

  • Reviewed: 9 February 2017

    • Leisure trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Service for Disable guest.. Thanks to thanks to pakcik & young guy bellboy for helping my wife

    Perfect place for disable guest Verry helpful,& sexy front counter lol

    Stayed in February 2017

  • Reviewed: 1 December 2016

    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night

    Front desk staff a little slow. Credit Card machine out of order, had to pay cash. Facilities a little tired, didn't quite match the classy exterior

    Location, restaurant

    Stayed in November 2016

  • Reviewed: 11 November 2016

    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 2 nights

    Difficult to access the lift as it required our room access card, would be great if can get spare card. but on the other hand its good as only hotel guess and staff can access the lift. also, need to upgrade the hotel system in terms of occupancy of rooms.

    comfortable bedroom, friendly staff.

    Stayed in October 2016

  • Reviewed: 11 November 2016

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night

    apparently they need to upgrade their system as some of the newly check-in guest complained the room that they get was occupied by existing hotel guest.

    staff was friendly. worth for money. comfortable room.

    Stayed in October 2016

  • Reviewed: 27 September 2016

    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night

    Old hotel with old furniture. Room is gloomy. Hose in bathroom is leaking, and the bathroom condition...hmm During my stay they seem to have problem with water, the water turned to tea colored. Found a dead cockroach in the restaurant during breakfast.

    Good location in the city center.

    Stayed in September 2016

  • Reviewed: 27 September 2016

    • Business trip
    • Group
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Affordable and good for business people. .foods are cheap and taste good. Excellent chef. I would like to come again and stay as the grand continental kuantan

    Stayed in September 2016

  • Reviewed: 18 September 2016

    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    1.access card - more practical if mgt can provide 2 cards instead of just 1. 2. breakfast - pls provide more local food like nasi kerabu, nasi dagang

    the location

    Stayed in September 2016

  • Reviewed: 7 August 2016

    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The walls and doors are thin, so any noise will walke you up. No control over the AC and poor wifi. No elevator to the parking lot, so someone with bad knees suffers going up and down.

    Just an average 3* hotel, nothing great and nothing bad. Fair food choices nearby, hotel restaurant didn't look great.

    Stayed in August 2016

  • Reviewed: 19 July 2016

    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    The door for the toilet..just like public toilets . Using plastic door which is not grand continental hotel.. Likes seriously..? Given very old and not so clean towel Not worth for money

    Variety of food during breakfast.

    Stayed in July 2016

  • Reviewed: 12 July 2016

    • Family with older children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Access for vehicles from the lobby entrance to the basement car-park was not convenient. Once has to reverse onto the access road to get to the car-park.

    The location was Ideal for our purposes and needs.

    Stayed in July 2016

  • Reviewed: 2 June 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good location and food outlets nearby

    Stayed in June 2018

  • Reviewed: 13 May 2018

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    air cond very slow no cold..

    Stayed in May 2018

  • Reviewed: 30 April 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast should improve.

    I like it because its middle of the town. Easy access.

    Stayed in April 2018

  • Reviewed: 26 April 2018

    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    More for cleanliness

    Not that good

    Stayed in April 2018

  • Reviewed: 29 March 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No menu card in the room

    Overall ok

    Stayed in March 2018

  • Reviewed: 26 March 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room more small

    A/condition

    Stayed in March 2018

  • Reviewed: 22 March 2018

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The washroom wasn't clean enough, there's a few lamps are required to change the bulbs.

    The hotel are located in middle of the town...

    Stayed in March 2018

  • Reviewed: 15 March 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    In the city,near the food,comfort.

    Stayed in February 2018

  • Reviewed: 7 March 2018

    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Poor WiFi Room not well maintained Chair broke when I sat on it

    Stayed in March 2018

  • Reviewed: 4 March 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smelly room

    Fast check in

    Stayed in February 2018

  • Reviewed: 22 February 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    A/C temperature cannot be control.Too noisy from other rooms.

    Stayed in February 2018

  • Reviewed: 21 February 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Good place to stay

    Stayed in February 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Poor air condition

    Stayed in February 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It's facilities & size of room is not confortable

    It's location is strategic

    Stayed in February 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness of bathroom can be improved

    The rendang is good.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    good

    Stayed in February 2018

  • Reviewed: 9 February 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bad luck. Tandas rosak.

    Close to the mall

    Stayed in February 2018

  • Reviewed: 8 February 2018

    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable enough

    Stayed in February 2018

  • Reviewed: 7 February 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not

    Nothing

    Stayed in February 2018

  • Reviewed: 1 February 2018

    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    old and not maintain

    Stayed in January 2018

  • Reviewed: 19 January 2018

    • Business trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    oldschool look so good

    Stayed in January 2018

  • Reviewed: 11 January 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Dusty room Is that really 4 stars hotel?

    Location is pretty good

    Stayed in January 2018

  • Reviewed: 27 December 2017

    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Room

    Stayed in December 2017

  • Reviewed: 26 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    room aircon canot be controlled tv channels limited bathroom toiletries inadequate housekeeping services not up to the std

    Stayed in December 2017

  • Reviewed: 25 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Near shopping mall

    Parking big problem

    Stayed in December 2017

  • Reviewed: 22 December 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Leaking room...

    Location

    Stayed in December 2017

  • Reviewed: 21 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not upgrade the facilities

    Near the food area

    Stayed in December 2017

  • Reviewed: 19 December 2017

    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    -

    -

    Stayed in December 2017

  • Reviewed: 18 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom

    Stayed in December 2017

  • Reviewed: 16 December 2017

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Poor cleanliness and poor maintenance. Toilet is clog, swimming pool toilets are unable to use too

    Great location

    Stayed in December 2017

  • Reviewed: 15 December 2017

    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Centre of all needs

    Stayed in December 2017

  • Reviewed: 14 December 2017

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Late check in....

    Stayed in December 2017

  • Reviewed: 7 December 2017

    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool poor safety

    Its in town.

    Stayed in December 2017

  • Reviewed: 5 December 2017

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    no

    no

    Stayed in December 2017

  • Reviewed: 3 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Have badbugs

    It cool

    Stayed in December 2017

  • Reviewed: 3 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    dust

    value for 💰

    Stayed in December 2017

  • Reviewed: 2 December 2017

    • Business trip
    • Family with young children
    • Executive Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Dirty room, wet carpet during rainy

    Pool nice

    Stayed in November 2017

  • Reviewed: 27 November 2017

    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Key card is troublesome when it is needed to use elevator, and tv channel is not good enough as i stay in the executive family room

    Swimming pool

    Stayed in November 2017

  • Reviewed: 18 November 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    toilet . tab old and hot water not funtion

    easy to assess. mid town

    Stayed in November 2017

  • Reviewed: 10 November 2017

    • Business trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Non

    The room very nice and clean also the service are good

    Stayed in October 2017

  • Reviewed: 31 October 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smoking

    Vleanbla2

    Stayed in October 2017

  • Reviewed: 30 October 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Lower ground parking a bit steep for my lowered car!!!

    Price is okay

    Stayed in October 2017

  • Reviewed: 16 October 2017

    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything just nice

    Stayed in October 2017

  • Reviewed: 15 October 2017

    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Very good

    Stayed in October 2017

  • Reviewed: 13 October 2017

    • People with friends
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Some facilities are a bit worn down

    Easily accessible

    Stayed in October 2017

  • Reviewed: 12 October 2017

    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom is already worn out and the water is not hot enaugh

    Breakfast is nice

    Stayed in October 2017

  • Reviewed: 8 October 2017

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    parking at level 2...

    very nice

    Stayed in October 2017

  • Reviewed: 4 October 2017

    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Food

    Pool and shopping

    Stayed in September 2017

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