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  5. Reviews of Pullman Kuala Lumpur City Centre Hotel & Residences

Reviews of Pullman Kuala Lumpur City Centre Hotel & Residences This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4 Jalan Conlay, Bukit Bintang, 50450 Kuala Lumpur, Malaysia

#74 of 511 hotels in Kuala Lumpur

Guests' Choice

Review Score

Based on 5215 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2024

    7.0
    Good but not anywhere near 5 stars
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Power and internet were not working for multiple days, poor communication from staff to guests about the issue.

    Good location and clean

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Great to stay.
    • Business trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    We asking for cleaning the room to change the unclean bard sheet, but someone in the front door unfriendly speaking to me. I felt bad because it wasn’t the altitude seems I am not yellow to her.

    Help to print out the data for business events, very kindly.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The price started at RM600++ inclusive tax per night

    Location and staff were superb

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Good hotel to stay if you don’t request for any services
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff can learn how to handle requests in a better fashion

    Very nice location, bang opposite the mall. Spacious room

    Stayed in January 2024

  • Reviewed: March 20, 2024

    9.0
    great all-round hotel for all kinds of visitors, who just wants to explore city centre.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    breakfast spread is huge, but quality of food and selection needs slight improvement. dated infrastructure but well maintained.

    superbly-trained staff, everyone was friendly and helpful. no problems with bringing infant/toddler for stay. cot provided upon request. perfect location, 5 mins to reach Pavilion mall via linkway. good quality soap and shampoo provided. extremely huge king bed. complete amenities.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Fulfilling staycation with family
    • Leisure trip
    • Family with young children
    • One Bedroom Family Apartment with One King Bed and One Bunk Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom and kitchen were quite dated. Could use some refurbishment. Otherwise nothing else :)

    The staff were very friendly especially Mr Nizam and Henry at the front desk and staff at the pool bar. The rooms were clean and well equipped. Breakfast was really good, there was quite a variety of food.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Comfortable stay
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The location

    Stayed in February 2024

  • Reviewed: March 13, 2024

    8.0
    Please renovation your closet.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The closet is not comfortable, the size is not normal to short.

    Near bukit bintang and front office staff very helpfull.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Expensive attraction packages

    Location next to mall

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Very very satisfied.
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Few menus for breakfast buffet.

    Very courteous staff.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Foods

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    I didn’t get my holding deposit back till today !
    • Couple
    • One-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    Good

    Good

    Stayed in December 2023

  • Reviewed: March 9, 2024

    7.0
    I feel sorry for the outstanding staff.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The reason a perfect score is not given is the AC system. The rooms have smell of cigarette smoke. This is my THIRD stay with such problems. Twice I asked for a room change. This time I gave up and just bear with it. Feedback was given to the receptionist. He acknowledged this is a REAL problem and the management has engaged consultants to improve the AC system. I am not coming back until they fix this terrible problem. 3 times is just not acceptable.

    Everything was perfect. The staff are super friendly, efficient and helpful.

    Stayed in February 2024

  • Reviewed: March 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nil

    Always be the hotel of choice for me to stay if came to KL. Everything was perfect! ❤❤❤ 

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good accommodation

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One Bedroom Family Apartment with One King Bed and One Bunk Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The residence room light should be more brighter & more light especially above the long mirror..

    Most of the staff services are exceptionally marvellous.The breakfast menus are good.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    In short, it has been a wonderful stay and the staff has been amazing
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bars are so empty. Was hoping there is a small band performing on weekends.

    Location location location

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Good breakfast
    • Leisure trip
    • Travelers with friends
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Not much of a lobby just 2 benches and internet only worked downstairs not in the 5th floor , also don’t understand the point of deposit and they only return on checkout but in local currency 500 ringette .i don’t need local currency when catching flight back home so that was strange concept.

    Breakfast was good variety

    Stayed in February 2024

  • Reviewed: March 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff at the restaurant Sajjid was very good

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Pillows were not comfy

    Room size and location

    Stayed in February 2024

  • Reviewed: March 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast standard is average.

    Excellent location. Close to pavillion and mrt station.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    9.0
    Perfect location, comfortable, spacious room, nice view
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool could be a lit bit bigger and gym needs upgrade :)

    Spacious room, in fron of huge shopping mall

    Stayed in March 2024

  • Reviewed: February 27, 2024

    7.0
    Can be better.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Stay was ok but cleanliness need to be improve. Dust everywhere.

    Location near to amenities and shopping.

    Stayed in December 2023

  • Reviewed: February 26, 2024

    9.0
    Good location
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    1bedroom apartment. Location was superb. Infront of Pavillion.Just walking distance Reception was superb and polite. Pls keep it.

    Stayed in February 2024

Showing 1 - 25

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