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Reviews of Summit Hotel KL City Centre 4 stars

12 Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia

#314 of 512 hotels in Kuala Lumpur

Guests' Choice

Review score

Based on 77 hotel reviews

7.0

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.7

  • Location

    8.5

  • Facilities

    6.2

  • Staff

    7.1

  • Value for money

    7

  • Free WiFi

    6.2

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Showing 1 - 32

  • Reviewed: 18 June 2018

    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    1.Hate that there was no lift at the carpark to lobby. 2. Sahur meal could do much better. No variety at all 3. Toilet was not in a good condition. A bit unmaintained and bidet is leaking.

    Love the spacious room and staff was all friendly and very helpful

    Stayed in June 2018

  • Reviewed: 11 June 2018

    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Long hours waiting to check-in because room not ready, 2-6 hrs. Guests crowded at lobby waited for rooms. Not enough workers. Bad cleanliness. Clogged shower drain. No kids pool. No lift from basement car park.

    Nothing

    Stayed in June 2018

  • Reviewed: 8 June 2018

    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Old hotel that needs major updating. Stinking carpets,windows not sound proof the metro is just next to it. Housing keeping staff demanding for tips, seriously needs a revamp!!!

    Nothing really only that it at the heart of the city

    Stayed in June 2018

  • Reviewed: 28 May 2018

    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights

    Style of the bathroom still the old fashion and the toilet bowl.

    Please renovate the room . Especially the bathroom for modern style and also the wall (room no 704). More discount to the regular customer or member's .

    Stayed in May 2018

  • Reviewed: 6 May 2018

    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Lift from basement to lobby.... I think they should include it suurng majir refurbish

    They r going for major refurbish soon.... Cant wait for that.. Strategic location for shopping

    Stayed in May 2018

  • Reviewed: 29 April 2018

    • Business trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The drainage in the bathroom was not smooth and caused the toilet floor wet all the times. No towel provided at swimming pool.

    Location and friendly staffs.

    Stayed in April 2018

  • Reviewed: 15 June 2018

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit noisy even at the 14th floor due to the train station

    Friendliness of the staff, good location and good price - it is a good old hotel

    Stayed in June 2018

  • Reviewed: 13 June 2018

    • Leisure trip
    • Family with young children
    • Special Offer - Ramadan Package at Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very bad, check in from 3pm but only get my room key at 7pm, reason... room is not ready.

    Stayed in June 2018

  • Reviewed: 11 June 2018

    • Business trip
    • Solo traveller
    • Special Offer - Ramadan Package at Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Foods for breaking fast are excellent.

    Stayed in June 2018

  • Reviewed: 5 June 2018

    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel room location wonderful 👍however counter staff should be more training on answering cal

    Stayed in May 2018

  • Reviewed: 2 June 2018

    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Everything ok

    Near shopping mall & easy access

    Stayed in June 2018

  • Reviewed: 29 May 2018

    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Personal car allowed to parked infront of the hotel.

    The location is superberb

    Stayed in May 2018

  • Reviewed: 28 May 2018

    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Summit Hotel location is strategic & its room very confortable

    Stayed in May 2018

  • Reviewed: 27 May 2018

    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful spa

    Stayed in May 2018

  • Reviewed: 26 May 2018

    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    As commit not given services

    Location is good

    Stayed in May 2018

  • Reviewed: 23 May 2018

    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 15 nights
    • Submitted via mobile

    No English tv channels. Breakfast mostly cold except for freshly made roti. Cockroaches. Hall never cleaned.

    Pool good. Staff helpful

    Stayed in May 2018

  • Reviewed: 23 May 2018

    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nice location with neighbourhood

    Stayed in May 2018

  • Reviewed: 21 May 2018

    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast do not have veg variety, particular when lots of Indian's paying visit to KUL & staying there

    Centrally located

    Stayed in May 2018

  • Reviewed: 20 May 2018

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness - cockroach everywhere

    Location

    Stayed in May 2018

  • Reviewed: 18 May 2018

    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    bulb out, tissue paper box not refill and dusties room not proper clean up

    Front desk guy very supportive

    Stayed in May 2018

  • Reviewed: 17 May 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Old hotel, not properly cleaned

    Staff was good

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Sound from the freezer very noisy.

    Stayed in May 2018

  • Reviewed: 12 May 2018

    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night

    Got smell like old damp cloth most probably from the sofa

    The facilities is improved. Comfortable bedroom and bathroom. Spacious

    Stayed in May 2018

  • Reviewed: 8 May 2018

    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Very good

    Stayed in May 2018

  • Reviewed: 2 May 2018

    • Business trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Internet conncetion too slow

    Property placed at strategic area

    Stayed in May 2018

  • Reviewed: 2 May 2018

    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night

    Not many in-house channels to watch on the tv. Maybe include some cable channels be good.

    The rooms were spacious and beds comfortable

    Stayed in April 2018

  • Reviewed: 29 April 2018

    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    good location

    Stayed in April 2018

  • Reviewed: 27 April 2018

    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Some staff are hardly smile, some are very friendly.

    Spacious

    Stayed in April 2018

  • Reviewed: 24 April 2018

    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Upgrade room

    Room is very pooru

    Stayed in April 2018

  • Reviewed: 23 April 2018

    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night

    window curtain couldn't be closed, blocked tub, bathroom not clean looks like 3*only

    Stayed in April 2018

  • Reviewed: 22 April 2018

    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast meal less variety

    Anything ok

    Stayed in April 2018

  • Reviewed: 21 April 2018

    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    New Name, new management but not much improvement.

    Location

    Stayed in April 2018

There are also 31 reviews without text. These impact the overall review score.

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