Reviews of Hotel Sentral Pudu @ City Centre / Bukit Bintang This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

There’s nothing to like about this place! The only luck they have is with location. Besides that it’s just a waste of your money and time.

Has rude receptionists who will call you early in the morning for nonsense like: can you come down and pay for cleaning the towels as if that’s a guest job to do. Mind you they did this when we’ve had 3 days of sleepless nights because of one machine they put in the room to make you feel like you’re in a horror movie🤦🏾‍♀️ complained throughout our stay nobody fixed it so one of these days I’ll contact booking again as they had the audacity to make us pay 50 ringgit for towel laundry. That is even because I took the towels back upstairs to clean them myself just to prove to these idiots that the towels had no stains like they allegedly claimed. I managed to wash one towel but the other one unfortunately not because it was already 2am midnight and we had to sleep as next morning was our checkout day. During check out the receptionists saw that we were correct that the towels had no stains but rather dirty as they should be because that’s the whole point of using towels. The guy still complained that the towels are wet so he said he won’t give me back my 100 ringgit I paid to the night receptionist so he can open the door they closed because of their false accusations of staining their towels. I then asked to speak to the manager, that was when another lady in hijab came and said they can only give me 50 ringgit back as only one towel was cleaned. This towel I cleaned with my hands (see pictures) by the way so long story short these people are frauds! They give you towels to fraud money out of guests by lying that you’ve stained them. Don’t book if you are planning to have a relaxing stay. They don’t fix issues in the room.

Nothing at all in the end as it is full of unhelpful and ignorant workers. Only the guy from the breakfast floor on the 19th was nice, the rest of the people who work here needs training and education on how to welcome a guest. They also have to learn how to speak good English! The only reason people stay in this facade of a place is location, other than that it’s not worthy to be part of your beautiful journey in Malaysia! The room was very spacious and nice but wasn’t cleaned properly and the window should be soundproof in my opinion as the building is next to a train station. If I have to write everything about this place I will not finish so let me save the rest for my next review.

Nobody helped us with our luggage (we had five suitcases) to the room, nobody took us the room to explain anything as a normal checkin should go. There was a very loud noise coming from the air conditioner and some box (see screenshot from a video I made. I wished it was possible to at a video to the review so everyone can see the horror we faced at night) on the wall so we could never sleep at night. We informed the front desk about this and they did nothing. They just ignoring it and lied to us that they’ll fixed it so I stupidly believed them and extended my stay with two more nights. This was a huge mistake cuz it turned into a nightmare. TV is not a smart one it’s actually just an old thing for decoration I guess. Bathroom had mold and a bad old smell.

very small room, No Bathroom lock

Good location good service 👍