Reviews of Sheraton Kuching Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2, Jalan Padungan, 93100 Kuching, Malaysia
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Reviewed: September 6, 2025 · Stayed in August 2025
Verified reviewThe room is excellent
Nil
Reviewed: September 5, 2025 · Stayed in June 2025
Verified reviewReviewed: September 2, 2025 · Stayed in August 2025
Verified reviewExcept for a slight odor in the restroom bathing area, everything else was satisfactory.
Reviewed: September 2, 2025 · Stayed in July 2025
Verified reviewReviewed: September 2, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in September 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewi like to nice smells once entered into the door, the staff were all very nice, professional and friendly. i ve got the room as requested and beyond expectation. love the bath tab too
Not applicable
Reviewed: August 28, 2025 · Stayed in July 2025
Verified reviewClean and comfortable
None
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewBeautiful modern hotel, with the most spectacular pool and they had a lovely honeymoon sign and cake in the room for us.
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewStaff, decor, infinity pool, room and bed size, shower, fridge, supermarket and 7-11 nearby.
Couldn't get a phone on the WiFi. House keeping didn't replenish coffee
Reviewed: August 22, 2025 · Stayed in June 2025
Verified reviewService was great. I stay because of the service and the great fnb they have at the property. Good for biz traveller
Despite being a new hotel some if the furniture and facilities shows poor workmanship.
Dear BWEN, Thank you for your kind words and for highlighting the great service and F&B offerings at our property. We're delighted to know that these aspects made your stay enjoyable and that we could meet the needs of a business traveler like yourself. We also appreciate your honest feedback regarding the workmanship of some furniture and facilities. As a newly opened hotel, we’re continuously working to refine and improve our standards, and your observations are invaluable in helping us do so. We hope to welcome you back again soon and provide an even better experience. Yours sincerely, Sheraton Kuching Hotel
Dear BWEN, Thank you for your kind words and for highlighting the great service and F&B offerings at our property. We're delighted to know that these aspects made your stay enjoyable and that we could meet the needs of a business t… Show more
Reviewed: August 22, 2025 · Stayed in July 2025
Verified reviewReviewed: August 21, 2025 · Stayed in August 2025
Verified reviewReviewed: August 21, 2025 · Stayed in August 2025
Verified reviewparking
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We are glad to hear that you satisfied with your stay. We would like to clarify that parking is available for our guests at Basement 1 and Basement 2 of the hotel. We regret if this was not clearly communicated during your visit. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience. Yours sincerely, Sheraton Kuching Hotel
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We are glad to hear that you satisfied with your stay. We would like to clarify that parking is available for ou… Show more
Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewReviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: August 9, 2025 · Stayed in August 2025
Verified reviewClean and location
Up until today.. i still have not received my invoice and zero response to my email and chat request
Dear Deng Fong Phang, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We’re glad to hear that you appreciated our clean environment and convenient location. However, we sincerely apologize for the delay in providing your invoice and for the lack of response to your email and chat requests. Please reach out to us directly at kuching.info@sheraton.com so we can assist you promptly and ensure this matter is resolved. We appreciate your patience and hope to have the opportunity to serve you better in the future. Yours sincerely, Sheraton Kuching Hotel
Dear Deng Fong Phang, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We’re glad to hear that you appreciated our clean environment and convenient location. However, we sincerely … Show more
Reviewed: August 7, 2025 · Stayed in July 2025
Verified reviewAccess to the parking
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We’re glad to hear that you had a pleasant experience overall. We appreciate your comment regarding the parking access and understand how important convenience is for our guests. Your feedback has been noted and will be shared with the relevant team as we continuously work to improve our facilities and guest experience. We hope to welcome you back again soon. Yours sincerely, Sheraton Kuching Hotel
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We’re glad to hear that you had a pleasant experience overall. We appreciate your comment regarding the parking access … Show more
Reviewed: August 4, 2025 · Stayed in July 2025
Verified reviewReviewed: August 3, 2025 · Stayed in July 2025
Verified reviewReviewed: July 29, 2025 · Stayed in July 2025
Verified reviewReviewed: July 28, 2025 · Stayed in July 2025
Verified review