Some lights, furniture, and carpets need to be upgraded/changed. The bathroom fittings need an upgrade as there were stains. Some slight renovations would make this property one of the best places to stay at.

Breakfast was very well prepared and personalized.

Stayed in April 2024

Water from taps is dirty and muddy looking. Lift is noisy. Overall building needs refurbishing and upgrading in facilities . Lack of operating activities to occupy children.

I like the spacious room. Clean and comfortable. Staffs are friendly and helpful.

Stayed in April 2024

The breakfast spread was cut to half as there weren’t enough guests. It was disappointing.

The location and the rooms were lovely.

Stayed in April 2024

The resort breakfast spread was quite limited. The food were mostly cold except for the egg station whereby it is made by orders. Most of the breakfast food were under-seasoned but i believed this is subject to individual preferences. The tea selection could have more selection as we are only provided with the black tea this time.

We love the friendliness of the staff. We were greeted everywhere we went. There was also a welcome drink while we were checked in. The resort took the effort to decorate the room and prepare the fruit platter for us to celebrate our anniversary staycation. The room was spacious and clean, the bed is so comfortable. The water pressure was really strong too. We love our stays at the Château resort. Its was really a relaxed and peaceful place for staycation. There are ample parking and ramps for wheelchair friendly too with this resort.

Stayed in April 2024

Treatment at the Chateau Spa & Wellness after Covid is not as what we experienced several times before Covid. Before Covid, we were served for our breakfast..... during check-in, we were ushered to a special sitting area while the officer executed the check-in process. A lot of wonderful experience and stuff at the hotel were downgraded or no longer continued after Covid, even the coffee machine in the room was downgraded after Covid. Our room located very near to the wedding area and the loud music disturbed our peace stay (as it stated Spa & Wellness) but we had to endure the loud music until 11 pm because there was a wedding dinner.

The breakfast choices of menu, the bed and pillows.

Stayed in March 2024

Maybe can exchange the hair dryer with powerful.

The resort is clean and nice, the staff all very nice will come again.

Stayed in April 2024

Run down

Room

Stayed in April 2024

Best place to wind down after a stressful week or a day. Staff is very attentive and friendly and very helpful.

Stayed in March 2024

No, all good

Sarapan bagus

Stayed in March 2024

Keep up the good work

Breakfast was excellent

Stayed in March 2024

I enjoyed every part of our stay. The only negative I could say is that service was a bit slow by the pool.

The location was beautiful, up in the Berjaya Hills and about 1 hour's drive from KL. The breakfast buffet was extensive and delicious, including live station for eggs and options for noodles etc. The rooms were spacious and super comfortable, just like in the pictures. The staff were very attentive and helpful and although not all of them were comfortable speaking English, they always found someone who could. The Indian fine dining restaurant is really fantastic and worth the spend and the spa was also really lovely - overall we had a great, relaxing stay!

Stayed in January 2024

Our bathroom was leaking from ceiling right above our bathtub..so it is quite disturbing to enjoy the bathtub..

Environment is too natural..

Stayed in February 2024

1)Its in Malaysia and this hotel room toilet doesnt have bidet near toilet seat... 2)In room there but dust here and there... 3) breakfast is slightly below expectation

1)Greeted with personalize welcome refreshment upon arrival 2)The complimentary chocolate that explode in your mouth... Damn delicious. 3) tranquillity vibe, especially during night time. 4)The magnificient view 5) Superb staff. 6) The Security level is really good

Stayed in February 2024

Room toilet doesn't have spray bidet..

Excellent view, superb room, and a friendly staff from the concierge, reception (Ms. Nurmiza), restaurant staff are too friendly even did give me a rose for me to surprise my wife and a secured location. We are staying in 2 rooms a family suite, which is a duplex.

Stayed in February 2024

Out of 3 toilets, 2 toilets are having flush issues.

I like the welcoming and friendly staff, Mr. Mark who served us well during the stays. He introduced us by guiding us to the facilities available around the hotel and he was very helpful during our stays. The hotel is well maintained and clean. The beds are comfortable.

Stayed in February 2024

food limited

sceneo

Stayed in February 2024

More activity in the hotel without going to Colmar.

Breakfast spread was great. Variety of range and choices. All food are delicious.

Stayed in January 2024

Too quiet and the dining/restaurant has less menu/food variety to choose.

Almost everything ...the most is the mother nature surrounding it.

Stayed in January 2024

No

Service, place

Stayed in January 2024

Position of room 317 closest to units of air-conditioning, making disturbant noise

Beautifully designed resort in an interesting area. Very nice pool area, well maintained

Stayed in January 2024

Heater was not working well when we checked in - but this was promptly fixed once we call the front desk.

wonderful surrounding and a posh building, within walking distance to French Village. spacious and clean room. good selection of breakfast. comfortable bed. free entrance to French Village.

Stayed in January 2024

They should have travel desk since commutation was a challenge if you don't have your own vehicle.

Awesome location, with well spread breakfast.

Stayed in December 2023

The room look is quite oldish and need to upgrade modern look..hope soon can have a auto coffee maker

Its very privacy and comforting

Stayed in January 2024

breakfast could have better and wider options. the overall service rate is bit slow to address the guest request. i also felt that the hotel staff need to be well trained to handle full occupancy situations.

Breakfast spread is just normal western + asian fusion, not a fancy/ lavish spread. i felt it could have been more lavish with additional menu items. The beverages were also quite basic - just coffee and tea, no hot chocolate, juices were mediocre. Onsite doctor for emergency. Other ala carte menu options were great.

Stayed in January 2024