Reviews of Uptown Hotel
Lot 1 Menara Usia , Jalan Panglima Jakarullah Pekan Semporna , Semporna , Sabah, 91000 Semporna, Malaysia
#15 of 41 hotels in Semporna
Guests' ChoiceReview Score
Based on 32 hotel reviews
7.5Score breakdown
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Cleanliness
7.7
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Comfort
8.1
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Location
8.7
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Facilities
7.6
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Staff
8.3
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Value for money
7.6
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Free Wifi
8.8
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Showing 1 - 25
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Reviewed: July 31, 2025
Patrick
Australia11 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Lift broke down. And price a bit high
Room is clean
Stayed in July 2025
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Reviewed: March 8, 2025
Nerea
Spain5 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Solo traveler
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The pictures make it look better and newer, it might have been like in the pictures, but many years ago.
Convenient location for me, close to the bus station
Stayed in March 2025
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Reviewed: January 4, 2025
Vitor
Brazil58 Reviews13 helpful votes8.0“Helpful and kind staff, central location, does the trick.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
One room smelled of cigarettes; the other had a somewhat odd smell - albeit clean. Breakfast was either a toast with butter and egg or instant Maggi noodles - staff was kind but this could be improved. There is a lot of noise in the morning: a good chunk caused by an alarm set whenever a door is partly open. This was particularly inconvenient. But these were all minor issues, overall we were satisfied, especially with staff.
Location is quite central, near jetty and restaurants. Staff was extremely kind and honestly the best part of the hotel. It does the trick: it’s relatively fair priced, it was clean and they were happy to store our luggage.
Stayed in January 2025
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Reviewed: September 22, 2024
Oliver
Singapore22 Reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nice staff. Very clean. Stayed for a night either side of scuba. Lift was broken so several flights of stairs with suitcase. Otherwise good value.
Stayed in August 2024
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Reviewed: September 17, 2024
Nikhilraokolur
India2 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Standard Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
Basic reception
Hygiene, practicality
Stayed in August 2024
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Reviewed: August 20, 2024
Shenhuan
Japan13 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Good location and friendly staffs. Spin-dryer and water server available
Stayed in August 2024
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Reviewed: May 31, 2024
Richard
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Standard Family Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast , not great selection basic not tasty limited dingy room to eat in Leaving a cash deposit inconvenient just take on card and refund after
Helpful staff rooms clean easy check in
Stayed in May 2024
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Reviewed: December 24, 2023
Peter
Malaysia6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Rooms facing street are very noisy
Stayed in December 2023
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Reviewed: December 8, 2022
Adnan
Malaysia8 Reviews2 helpful votes7.0“Review from Semenanjung”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The town trashcan is in front of the entrance to the hotel lobby. No parking spot for customer.
Cleanest & provided space in the hotel.
Stayed in October 2022
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Reviewed: May 19, 2025
Marta
Poland33 Reviews4 helpful votes5.0“Not so great”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The air conditioning was moldy, which made the whole room smell of mold and dampness, and we had to breathe that in. The toilet was also leaking. The hotel is located in the city center and close to the port, but there’s a small market behind it and the area is not clean. At breakfast, they don’t use food warmers, so the prepared pasta is cold. You also have to pay a 100 ringgit deposit in cash.
On the plus side, the staff is helpful, and it’s possible to book transportation to Tawau Airport. There’s a water dispenser and clothes dryers in the corridors, which is very convenient.
Stayed in May 2025
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Reviewed: May 5, 2025
Simona
Slovenia8 Reviews1 helpful vote4.0“Very poor experience for unacceptable high cost of the stay.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 3 nights
Despite the very high price, the quality of accommodation and service was unacceptable. The main issues were: 1. Strong odor in the room – We had to request a change of bed linens due to an unbearable smell. Unbearable smell still remained. 2. Non-functional television – Despite asking for assistance, the TV in one room was never fixed. 3. Unreasonable deposit request – We were asked for a 100 MYR deposit, which seemed inappropriate given the poor quality. After protesting, the deposit was waived. 4. Breakfast not provided – Although we arranged for an early breakfast (6:45 AM) due to a scheduled tour, no breakfast was available even after waiting until 7:00 AM (when breakfast time was supposed to start), as no cook was present. 5. The breakfast we got another two days did not meet our expectations (variety, quantity and quality), especially considering the price of the room (e.g. the fried eggs were served cold, one type of fruit, no juice available for the kid). The breakfast area seemed more like a staff break room, as the only people there were hotel employees having their meal. It didn’t feel like a space intended for guests. The staff and the manager behaved unprofessionally. Every time we brought up a complaint, they just said 'I'm sorry' and considered the issue resolved, without taking any actual action. Overall this was very poor experience for unacceptable high cost of the stay.
The location
Stayed in April 2025
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Reviewed: November 2, 2024
Daniel
Costa Rica24 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was fantastic. Great value for money, even though the room smelled a little bit humid. But nothings that opening the widows wouldn’t do.
Stayed in November 2024
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Reviewed: August 11, 2024
Wonji
United Kingdom1 review1 helpful vote10“Great overall, good value for money. Friendly Staff members and good facilities.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room had a few spider webs and ants going around but that was fine considering that it's near the markets and the sea.
The location is great, staff members are friendly. It would be the best place to stay around if you plan to go to the jetty for activities in the morning. They also have a drinking water dispenser and spin dryer to help you dry your clothes.
Stayed in July 2024
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Reviewed: June 13, 2023
Nathan
United States7 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Super cool elevator
Stayed in May 2023
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Reviewed: October 30, 2022
Adnan
Malaysia8 Reviews2 helpful votes5.0Fair- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
No parking reserve for customer. Lobby door infront of dumpster. Too many wild dogs.
There is a lift system. Clean condition. Staff friendly.
Stayed in October 2022
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Reviewed: October 29, 2022
Ayu
Malaysia1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
I booked the hotel for my mom and she said the staffs there were super nice to her , one of the staff there even lend my mom an umbrella when it was raining to help her after checking out , Thank you for your kind treatment 🥺 Much love from me and my mom 🥰 would love to come again when we got time <3
Stayed in October 2022
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Reviewed: March 23, 2025
Sarah
Switzerland62 Reviews4 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in March 2025
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Reviewed: January 6, 2025
Kwan
Malaysia7 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
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Reviewed: September 18, 2024
Antonia
Italy42 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2024
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Reviewed: September 14, 2024
Muhammad
Malaysia4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2024
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Reviewed: July 1, 2024
Vincent
Malaysia7 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
There are no comments available for this review
Stayed in June 2024
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Reviewed: October 15, 2022
Annie
Malaysia6 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2022
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Reviewed: October 5, 2022
Nguk
Malaysia5 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2022
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Reviewed: September 27, 2022
Victoria
United Kingdom11 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2022
Showing 1 - 25
