Reviews of Urban Suites, Spectre Collection by Stellar ALV
Jalan Ahmad Nor, 11600 Jelutong, Malaysia
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Reviewed: July 25, 2025 · Stayed in June 2025
Verified reviewReviewed: June 29, 2025 · Stayed in June 2025
Verified reviewThe mattress. Free parking n the condo facilities. Easy to check in and check out process.
Everywhere is traffic jam in Penang 😂😂
Reviewed: June 20, 2025 · Stayed in June 2025
Verified reviewReviewed: June 9, 2025 · Stayed in June 2025
Verified reviewReviewed: May 24, 2025 · Stayed in May 2025
Verified reviewReviewed: May 4, 2025 · Stayed in May 2025
Verified review1. I love everything especially the stellar team, they assist me without failed in the whatsapp group day and nite.. probably we will stay again bcoz of the very good treatment. 2. The pool waa so nice, the are plenty of pool, just choose it, also there were a wall climbing and others facilities to used. 3. Snack/beverage Vendor machine also got a plenty to choose - at level 11 pool area
Nothing
Reviewed: April 26, 2025 · Stayed in April 2025
Verified reviewThe room was so beautiful and in a convenient location. Check in and check out was really easy as well.
The main bathroom had the toilet and shower together which means that the bathroom was constantly wet. The bathroom door was rotting from the water constantly hitting it! The lifts took a long time even in non peak hours.
Reviewed: April 9, 2025 · Stayed in March 2025
Verified reviewReviewed: March 22, 2025 · Stayed in February 2025
Verified reviewReviewed: March 2, 2025 · Stayed in February 2025
Verified reviewReviewed: February 24, 2025 · Stayed in December 2024
Verified reviewReviewed: February 19, 2025 · Stayed in February 2025
Verified reviewThe location is excellent. In general, the unit is one of the better BnBs we have used in Penang. If two simple details were sorted, it would get excellent all-around ratings from us
Masterbed room. The heads of both beds are against the window n have a gap between the bed n the window so the pillows slid down. They need to have headboards installed. 2nd bedroom, the corridor window curtain let's lots of light thru at night. Thicker curtain or cardboard window cover is the tidy, simple, easy n cheap fix
Dear Value Guest, Thank you for your thoughtful feedback! We're delighted to hear that you found the location excellent and that our unit is among the best BnBs you've stayed at in Penang. Your kind words mean a lot to us. We truly appreciate your constructive suggestions regarding the bed placement in the master bedroom and the curtain in the second bedroom. Your insights are valuable, and we will look into practical solutions to enhance comfort for future guests. We hope to have the opportunity to welcome you back for an even better stay next time. Best Regards, Anissa
Dear Value Guest, Thank you for your thoughtful feedback! We're delighted to hear that you found the location excellent and that our unit is among the best BnBs you've stayed at in Penang. Your kind words mean a lot to us. We truly … Show more
Reviewed: January 31, 2025 · Stayed in January 2025
Verified reviewSpacious & comfortable house, strategic location & top notch amenities. Checking in was smooth and hassle-free.
There were some downsides - water heater in the master bedroom was'nt working, and the induction cooker was also not functioning.
Hi Azni, Thank you for your feedback! We’re happy to hear you enjoyed the spacious house, location, and amenities, and that check-in was smooth. We apologize for the issues with the water heater and induction cooker, and we’ll address them promptly to ensure a better experience for future guests. We appreciate you bringing this to our attention! Best Regards Rajpal
Hi Azni, Thank you for your feedback! We’re happy to hear you enjoyed the spacious house, location, and amenities, and that check-in was smooth. We apologize for the issues with the water heater and induction cooker, and we’ll address them … Show more
Reviewed: January 25, 2025 · Stayed in December 2024
Verified reviewReviewed: January 24, 2025 · Stayed in January 2025
Verified reviewprice is a good
no
Hi Nur, Thank you for your kind words! We’re glad you found the price to be a good value. We hope to welcome you back for another stay! Best Regards, Anissa
Reviewed: January 18, 2025 · Stayed in January 2025
Verified reviewClean, spacious, beds and sofas comfortable, nice view, nice furniture, pool area and gym
Laundry and hand soap missing
Hi Vincent, Thank you for your feedback! We're glad you enjoyed the space, comfort, and amenities like the view, furniture, pool, and gym. Apologies for the missing laundry and hand soap— we'll make sure to address that for future stays. We hope to welcome you again soon! Best Regards Rajpal
Hi Vincent, Thank you for your feedback! We're glad you enjoyed the space, comfort, and amenities like the view, furniture, pool, and gym. Apologies for the missing laundry and hand soap— we'll make sure to address that for future s… Show more
Reviewed: January 15, 2025 · Stayed in January 2025
Verified reviewvery convenient and such a lovely place to stay with your family!
Hi Hana, Thank you for your wonderful feedback! We’re so happy to hear that the place was convenient and perfect for your family. We’d love to welcome you and family back anytime! Best Regards, Rajpal
Reviewed: January 14, 2025 · Stayed in October 2024
Verified reviewReviewed: January 7, 2025 · Stayed in December 2024
Verified reviewClean, Nice place
Nil
Hi Din, Thank youfor your kind words! We're glad you enjoyed the clean and nice space. We’d love to have you stay with us again! Best Regards, ALV Brand Champion Rajpal
Reviewed: January 4, 2025 · Stayed in December 2024
Verified reviewReviewed: January 3, 2025 · Stayed in November 2024
Verified reviewVery easy check-in and check out process. Staff were friendly.
Hi Ain, Thank you for your kind words! We’re glad to hear you had an easy check-in and check-out process and that you found our staff friendly. Its our pleasure to welcome you back soon! Best regards, ALV Brand CHampion Rajpal
Reviewed: December 28, 2024 · Stayed in December 2024
Verified reviewThe rooms are spacious
They don’t clean the pace at all , the sauna is falling apart , steam not working at all . They left spoiled nappies in the sauna area all day
Hi Davide, Thank you for sharing your feedback. We glad you found the rooms spacious. We apologize for the issues you experienced with cleanliness, the sauna, and the nappies left in the area. This is not the standard we aim for, and we’ll make sure these concerns are addressed immediately to management and improve the experience for future guests. ALV brand champion, Rajpal
Hi Davide, Thank you for sharing your feedback. We glad you found the rooms spacious. We apologize for the issues you experienced with cleanliness, the sauna, and the nappies left in the area. This is not the standard we aim for, and we’ll … Show more
Reviewed: December 24, 2024 · Stayed in November 2024
Verified reviewReviewed: December 18, 2024 · Stayed in November 2024
Verified review