Reviews of Windmill Upon Hills OSK Genting By AuroraHomes

nothing

Housekeeping charge up to RM140 — only found out after checking out. Be careful when booking, always check for hidden charges first. I really regret being charged like that without prior notice. Let this be a lesson to be more careful next time.

Could have netflix

Wifi cant use

The view was lovely. Checkin very easy. Shops nearby and host very helpful. The roof pool is lovely and my boys loved the obstacle course.

No smart tv which meant we could access any English channels. It was quite far from public transport which I hadn’t realised when I booked. Grab are reasonably frequent though so we could get a taxi to the bus station.

Overall.... Value for money,

None5

Easy access

Although many lifts available 6,congested and not convinience. Should have schedule check out From 11am to 1pm By stages,by room number to minimum waiting. Or Present lift attended to help manually during the check out especially

room unit was excellent..super clean

elevator services too crowded.. sharing with swiss garden hotel..need to improve because waiting time to going down and up take a very long time

great response from the owner and the facilities are superb

Nearby & easy to find so many fovourite menus.

Good location

Have to wait 70mins for the lift during peak hours. Yup 70mins then we decided to use stairs.

Natural View

Lift during checkout was a bit longer to wait.. but so far .. it was okey for me.

The host was extremely helpful and provided clear instructions well in advance, which gave me peace of mind. The instructions were easy to understand and made the check-in process smooth and hassle-free. Everything about the stay was excellent, and I truly enjoyed my experience. I’ve actually booked this accommodation several times before and would gladly return again. Highly recommended!

The house is clean.

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We chose this property because of the location near to working site.

Construction work in progress and experienced hair found from the pillow and bath towel. These two items are used to rub our body and put our head and face on it, but the cleaner just done the house basic cleaning and ignore theirs hair. Also the quality of the bath towel, old towels with stained and colour faded. We didn’t contacted the host to do anything because it was 3am already. Two male stayed in this unit, so long hair was not from us. Next day, we contacted the host to request refund as we felt uncomfortable to continue stay in this bad hygiene environment homestay. The host offered send cleaner clean the house again and refund was not allowed as room rate under non-refundable. Hmm, means if we book a flexible room rate, refund is allowed without any concern? When guests book a B&B or hotel, they all hope that the environment they stay in is clean and tidy, and these things should be cleaned and checked before check-in. Why do we need to wait for cleaner to clean it again? Is this interesting to let the guests waste their time for the cleaning process? Why don’t do it properly?

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“We were really disappointed with the hygiene at the homestay. The towels and pillows were dirty, there was hair and dust in every corner of the house, and without air conditioning, we couldn’t even sleep in the bedroom and had to sleep in the living room instead. Rm 65 for cleaning is ridiculous