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  5. Reviews of Andaz Amsterdam, Prinsengracht, By Hyatt

Reviews of Andaz Amsterdam, Prinsengracht, By Hyatt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Prinsengracht 587, Amsterdam City Center, 1067 HT Amsterdam, Netherlands

#57 of 474 hotels in Amsterdam

Guests' Choice

Review Score

Based on 402 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.0

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: September 10, 2025

    9.0
    amazing, worth the value, felt safe
    • Leisure trip
    • Couple
    • King Room with Canal View
    • Stayed 2 nights
    • Submitted from a mobile device

    i wasn’t able to cast my movies to the tv or set up subtitles. that was frustrating

    everything was fantastic. the room layout was a little funky but that’s okay

    Stayed in September 2025

  • Reviewed: August 18, 2025

    8.0
    very lovely
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 3 nights

    All was very well

    Stayed in August 2025

  • Reviewed: August 18, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Canal View
    • Stayed 4 nights
    • Submitted from a mobile device

    Pictures just don’t do it justice. It’s so beautiful.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    9.0
    Loved it, really enjoyed our stay and hope to return again
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent location, really comfortable hotel and the staff are so warm and welcoming.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Canal View
    • Stayed 2 nights
    • Submitted from a mobile device

    Lengthy delivery of service, like we had to call a few times for our coffee pods to be replenished. Rooms are quite worn out, especially the carpets. A refurbishment is due. Beds not very comfy and cleanliness needs a bit of attention.

    Good hotel and location.

    Stayed in August 2025

  • Reviewed: July 22, 2025

    10
    Great place to stay and enjoy the city
    • Leisure trip
    • Group
    • Twin Room with Garden View
    • Stayed 6 nights

    The day we were supposed to leave the maid woke us up at 7-30 in the morning knocking the door, ringing the bell and then just walked into the room saying: "You leaving today?" I was shocked since we were sleeping and there were no reasons for stuff to wake us up :-(

    Great location for both sightseeing and more intimate city walking: no crowds, channel-located, lots of shops and food nearby. Amazing design and comfy beds.

    Stayed in July 2025

  • Reviewed: July 17, 2025

    10
    What a brilliant time lots of great suggestions from the staff for dining and activities.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing really

    The location is perfect! The rooms are great. If you can get a room on the canal, it would be an added of bonus.

    Stayed in July 2025

  • Reviewed: July 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Canal View
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was a little stand offish when helping. They were not rude but it made us want to avoid asking for any guidance during our stay.

    Quiet, clean, spacious room.

    Stayed in July 2025

  • Reviewed: June 27, 2025

    10
    Fun, comfortable, great location.
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    See above

    Great breakfast buffet, tables were a bit tight, so sometimes it’s hard to move to and from buffet

    Stayed in May 2025

  • Reviewed: June 22, 2025

    10
    Great stay celebrating my 50th birthday, can’t fault it!!!
    • Leisure trip
    • Family with young children
    • King Room with Canal View
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Location was amazing, staff was brilliant, lovely room

    Stayed in June 2025

  • Reviewed: June 20, 2025

    8.0
    Perfect location excellent service on the best canal in Amsterdam xxx
    • Leisure trip
    • Solo traveler
    • Queen Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Room service breakfast was disgusting. There are two restaurants: one is new with Michelin star chef. I didn’t try alas. The other is the bar restaurant and that food was not good either. Also didn’t like that the sink and shower were in the same room as the bedroom. Some places that works. I just stayed in a heavenly hotel in Athens wherein that was perfect. This felt sterile and kind of creepy.

    Staff was amazing. Decor was fun and location was perfect.

    Stayed in June 2025

  • Reviewed: June 5, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Canal View
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent hotel, great staff

    Stayed in May 2025

  • Reviewed: May 17, 2025

    8.0
    Pleasant stay but too expensive
    • Leisure trip
    • Solo traveler
    • King Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    No turn down service

    Unusual decor and large rooms

    Stayed in May 2025

  • Reviewed: May 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Terrace
    • Stayed 3 nights

    Basin in bedroom

    Location

    Stayed in May 2025

  • Reviewed: April 20, 2025

    10
    Excellent..would choose again!
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    A little pricey but a great stay!

    Fun and quirky. GREAT front desk staff at check-in! Massages at the spa 10/10! The genever tasting was great! Breakfast buffet was well worth it!!! Great location, quiet and felt safe. Loved the room and the decor all thru-out the hotel. The garden was lovely. We got a kick out of the doors automatically opening when you approached and appreciated it every time!

    Stayed in April 2025

  • Reviewed: March 23, 2025

    10
    Great location in the center of town, staff knows all
    • Leisure trip
    • Travelers with friends
    • Queen Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Loved everything !!

    This property is upscale. The rooms are totally artsy and fun. The lobby and restaurant have good food and nice cocktails. There are also a couple good wines by the glass. That could be improved, just order the most expensive wine by the glass. Excellent location in the center of everything!

    Stayed in March 2025

  • Reviewed: January 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Canal View
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast and mood

    Stayed in January 2025

  • Reviewed: January 26, 2025

    10
    Must be there
    • Leisure trip
    • Group
    • Deluxe King Room with Garden View
    • Stayed 3 nights

    bathrooms separated not best way when You travelling with kids

    Great hotel. Service at highest level.

    Stayed in January 2025

  • Reviewed: January 25, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • King Room with Canal View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location and service was amazing

    Stayed in January 2025

  • Reviewed: January 23, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Canal View
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were very welcoming, the location is fantastic. Not too far from the museums and town centre.

    Stayed in November 2024

  • Reviewed: January 21, 2025

    9.0
    Luxe, atmospheric hotel in Amsterdam
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    There was nothing to dislike.

    The location is convenient to everything we wanted to see in Amsterdam and in a picturesque part of the city with lots of small bars close by. Mostly though, I loved the atmosphere of the hotel. Andaz has chosen a creative-forward direction but they have blended this perfectly with functionality and comfort. The lobby and bar are warm and inviting and while we did not dine at the hotel, we enjoyed a pre-dinner drink in the bar area. We stayed in a Garden View room which felt like a home away from home and appreciated the layout and space available to store our luggage out of the way and feel comfortable. The room featured a complimentary mini bar, handy walk-in closet to hang our coats as well as ample space and sit down mirror at the vanity for makeup/skincare. The room was spotlessly upon check in and each day after room service and we both found the bed comfortable with quality linen. This will be our preferred hotel upon return visits to Amsterdam.

    Stayed in January 2025

  • Reviewed: December 23, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Separate wc and shower. Slightly steep on the price.

    Great location, good design

    Stayed in October 2024

  • Reviewed: December 12, 2024

    10
    A unique hotel in perfect location for museums
    • Leisure trip
    • Travelers with friends
    • Twin Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing. It was sensational

    A unique exciting design in every room. Charming staff who go several extra miles to make sure you get the very best stay possible

    Stayed in December 2024

  • Reviewed: November 26, 2024

    9.0
    Excellent stay, great staff and perfect location!
    • Leisure trip
    • Couple
    • Queen Room with Canal View
    • Stayed 3 nights

    N/A

    Location was excellent, room perfect size, complimentary stocked fridge and great shower too! The staff were are fabulous and Alex who checked us in, is credit to you. He provided super 'customer delight' at our check in so it set the mark.

    Stayed in November 2024

Showing 1 - 25

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