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Reviews of Bastion Hotel Heerlen 3 stars

In de Cramer 199, 6412 PM Heerlen, Netherlands

#7 of 11 hotels in Heerlen

Guests' Choice

Review score

Based on 361 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    6.8

  • Location

    7.1

  • Facilities

    6.9

  • Staff

    8.2

  • Value for money

    6.8

  • Free WiFi

    7.7

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Showing 1 - 46

  • Reviewed: 11 July 2018

    10
    Couple meandering round Europe
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Staff wonderful and helpful, in a nice clean area out of town slightly but that's how we like it , it's not far to town by car, rooms are comfy with a fridge , we stayed in a Bastion hotel last year, we find them very good value for money and there's free bottles of water in room and at reception .

    Stayed in July 2018

  • Reviewed: 11 October 2017

    10
    Perfect with high standard of professionalism by those to make you feel an appreciated guest.
    • Solo traveller
    • Comfort Twin Room
    • Stayed 3 nights

    To leave again after 3 nights ;)

    Friendliness and helpfulness of personnel to make you feel a real guest. They show they are there for you. Especially due to the all-round serving by a limited number of people, a personal serving is made possible. Highly appreciated.

    Stayed in October 2017

  • Reviewed: 5 September 2017

    6.3
    A reasonably priced hotel in the neighborhood of Hoensbroek...
    • Couple
    • Comfort Twin Room
    • Stayed 1 night

    The toilet was really dirty (black) and the towels smelled like frying fat

    A reasonably priced hotel in the neighborhood of Hoensbroek and Heerlen (where we had to be for a wedding)

    Stayed in August 2017

  • Reviewed: 4 September 2017

    5.0
    Never return back again
    • Couple
    • Comfort Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Better service inside the room. Very cheap furniture. No hairdryer!!! The shower, very hold system.

    80 Euro a nite for a two person room, for this hotel, is really a stealing deal. Also 13 Euro breakfast per person a day, is unbelievable!!!!! Never return to this place. Generally the hotels in Holland compared with country like Germany are exaggerated to expensive compared with what you get. The only positive thing is the staff people!! Very good.

    Stayed in September 2017

  • Reviewed: 3 July 2017

    7.9
    On arrival at the hotel the very friendly receptionist...
    • Leisure trip
    • Group
    • Comfort Twin Room
    • Stayed 1 night

    On arrival at the hotel the very friendly receptionist advised our group,she was working on her own and could not provide any meals. She then suggested several nearby eateries and booked a table at our chosen establishment.

    Stayed in July 2017

  • Reviewed: 27 May 2017

    10
    Wonderful stay
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Leaving

    Not the most celubrious hotel.not WHAT pleasant staff. Most willing to help and advise. Will certainly book with this group again. Hope the others are to the same high standard.

    Stayed in May 2017

  • Reviewed: 27 January 2017

    5.4
    Could be better
    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very small bath area and toilet. Heavy room keys and uncomfortable. No centralized heating and old time radiotors difficult to maintain temperature.

    Nice beds. Decent choice of breakfast.

    Stayed in January 2017

  • Reviewed: 21 December 2016

    5.0
    the staff is excellent !
    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    the bed were not comfortable,i woke up with neck problem there is no lift, the dush is very small and has a curtain instead of glass door, the entrance to the room is too narow,

    the staff is excellent !!! i didnt have time to eat breakfast, the hotel staff offered me a bag to take away i came for work in my room i had a large table where i could put on my things (laptop ,books etc)

    Stayed in December 2016

  • Reviewed: 12 March 2018

    7.9
    Close to the high way, parking place, clean room.
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Close to the high way, parking place, clean room.

    Stayed in February 2018

  • Reviewed: 14 November 2017

    10
    Not able to use the breakfast due to scheduling conflicts.
    • Solo traveller
    • Comfort Twin Room
    • Stayed 2 nights

    Not able to use the breakfast due to scheduling conflicts. Very much appreciate the attitude of the staff and the very convenient location.

    Stayed in November 2017

  • Reviewed: 9 November 2017

    7.9
    loved it
    • Business trip
    • Group
    • Comfort Twin Room
    • Stayed 1 night

    loved everything

    Stayed in November 2017

  • Reviewed: 8 October 2017

    7.9
    Good for the ones who have a car.
    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 4 nights

    Good for the ones who have a car.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    7.0
    Basic and afequate
    • Leisure trip
    • Group
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Basic and afequate

    Stayed in September 2017

  • Reviewed: 18 September 2017

    5.0
    Waking on the rain
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nathing

    No much

    Stayed in September 2017

  • Reviewed: 25 August 2017

    8.3
    Staff friendly
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Time of breakfast

    Staff friendly

    Stayed in August 2017

  • Reviewed: 22 August 2017

    9.2
    The location and the rooms.
    • Group
    • Comfort Twin Room
    • Stayed 1 night

    The shower was pretty slow.

    The location and the rooms.

    Stayed in August 2017

  • Reviewed: 3 July 2017

    7.9
    Perfect for overnight stop
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bigger mugs in room😀

    Easy to find, comfy bed good breakfast

    Stayed in June 2017

  • Reviewed: 3 July 2017

    8.3
    Very easy to find and clean.
    • Leisure trip
    • People with friends
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pity no air conditioning

    Very easy to find and clean.

    Stayed in July 2017

  • Reviewed: 5 April 2017

    7.9
    Nice for a short stay!
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night

    They should change their taxi service company! Possibly the worst pick up service I`ve ever noticed!

    Nice and friendly staff, good breakfast!

    Stayed in April 2017

  • Reviewed: 11 February 2017

    5.4
    Pretty expensive for what you get.
    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was outdated. Tiny shower.

    Location was perfect. Parking was fine.

    Stayed in February 2017

  • Reviewed: 12 December 2016

    2.9
    Try to find another hotel. Bastion hotel Heerlen is very bad option.
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 2 nights

    Dirty room and terrible impolite staff.

    Stayed in December 2016

  • Reviewed: 8 November 2016

    5.8
    Free parking in a good location outside the town centre.
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night

    Everything was ok for a budget hotel.

    Free parking.

    Stayed in November 2016

  • Reviewed: 31 July 2016

    6.3
    Highway stop
    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Booked for one, paid tax for two. No waterheater.

    Easy to arrange.

    Stayed in July 2016

  • Reviewed: 28 July 2016

    8.8
    No noise, airco worked well.
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No noise, airco worked well.

    Stayed in July 2016

  • Reviewed: 27 July 2016

    6.7
    Friendly staff, good food and breakfast.
    • Leisure trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    Friendly staff, good food and breakfast. The hotel is located good if you just want to stay over a night and then keep going.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 February 2016

    7.5
    Staff were excellent, Food was good, Hotel was clean and...
    • Business trip
    • Group

    Poor quality Pool table and smoking in the Pool Room. Quite expensive drinks. Slightly old fashioned rooms

    Staff were excellent, Food was good, Hotel was clean and tidy. Excellent parking

  • Reviewed: 19 June 2015

    7.9
    Very friendly female staff with check-in.
    • Leisure trip
    • Couple

    One male staff member was really impolite with us when we had to check out. He didn't help us at all and he was letting us stand there at the counter, while he was flirting with the female staff... When we asked that he could help us check out, he responded very rude: "Do you need to be somewhere?" And when we left (one minute later), he shouted our room number trough the reception! Why? I don't know. But I think his behaviour was not ok.

    Very friendly female staff with check-in. Everything you need and want is in the room. Free water-bottles were very cool!

  • Reviewed: 16 June 2015

    4.6
    Ik had de printjes van Pinkpop vergeten en kon via de...
    • Leisure trip
    • Group

    Veel te duur voor een simpele kamer , gemiddeld €150 per kamer. Kleine simpele badkamer. Ontbijt was maar tot 09:00, geen enkele marge terwijl het vol zat met pinkpop gasten die laat thuis waren.

    Ik had de printjes van Pinkpop vergeten en kon via de receptie gebruik maken vd computer en printjes maken. Heel netjes van ze.

  • Reviewed: 25 March 2016

    9.6
    stuff
    • Leisure trip
    • Group

    stuff

  • Reviewed: 25 February 2016

    7.9
    Close to the highway, easy to reach
    • Business trip
    • Solo traveller

    Close to the highway, easy to reach

  • Reviewed: 10 February 2016

    10
    good value for money
    • Business trip
    • Solo traveller

    no coffee making facilities in the room

    good value for money good location for my needs good food good breakfast

  • Reviewed: 17 January 2016

    8.3
    Friendly, helpful staff.
    • Business trip
    • Group

    Friendly, helpful staff. Good breakfast and reasonably quiet despite its location near a busy road.

  • Reviewed: 8 December 2015

    7.5
    The staff were very friendly
    • Leisure trip
    • Couple

    The staff were very friendly

  • Reviewed: 30 August 2015

    8.8
    Staff
    • Leisure trip
    • Solo traveller

    The taxi driver who took me to the wrong bastion hotel when i had too much alcohol and fell asleep.

    Staff

  • Reviewed: 25 August 2015

    4.6
    Disappointing
    • Leisure trip
    • Couple

    There are no comments available for this review

  • Reviewed: 6 August 2015

    7.9
    nice stuff, good food
    • Business trip
    • Group

    no air conditioning

    nice stuff, good food

  • Reviewed: 20 July 2015

    6.3
    God staff,
    • Business trip
    • Solo traveller

    No air condition in rooms no balkons

    God staff,

  • Reviewed: 27 June 2015

    8.8
    location near to motorway.
    • Leisure trip
    • Group

    location near to motorway. helpful staff parking for motorbikes

  • Reviewed: 18 June 2015

    7.9
    staff courtesy
    • Business trip
    • Solo traveller

    staff courtesy excellent food

  • Reviewed: 29 May 2015

    10
    Clean, friendly staff, good service good value, excellent...
    • Leisure trip
    • Couple

    No problems

    Clean, friendly staff, good service good value, excellent breakfast

  • Reviewed: 18 May 2015

    6.3
    Basic room with basic facilities for a high price.
    • Couple

    Basic room with basic facilities for a high price. I wouldnt stay there again.

  • Reviewed: 17 May 2015

    8.8
    All of the Bastions are fantastic no-nonsense hotels.
    • Business trip
    • Group

    All of the Bastions are fantastic no-nonsense hotels. Good parking, easy to find, good meals, efficient staff.

  • Reviewed: 3 May 2015

    7.9
    Quiet free parking close easy to access my places of interest
    • Leisure trip
    • Couple

    In fact there was nothing negative

    Quiet free parking close easy to access my places of interest

  • Reviewed: 7 April 2015

    10
    Friendly staff and helpful.
    • Leisure trip
    • Family with older children

    Friendly staff and helpful.

  • Reviewed: 1 March 2015

    2.5
    Breakfast was very nice
    • Business trip
    • Solo traveller

    No handsoap????really??? Room was very unappealing

    Breakfast was very nice

  • Reviewed: 26 February 2015

    5.8
    - location
    • Business trip
    • Solo traveller

    - bed - other guests - lot of noise - out dated

    - location

There are also 16 reviews without text. These impact the overall review score.

Showing 1 - 46

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