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Reviews of citizenM Rotterdam This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Gelderse plein 50, Centrum, 3011 WZ Rotterdam, Netherlands

#10 of 72 hotels in Rotterdam

Guests' Choice

Review Score

Based on 1439 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.6

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 13, 2024

    8.0
    Overall was good
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No gym

    Location

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Top location and commodity for the price!
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything, amazing experience

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    Fun and relaxing stay in city central location.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing really.

    Great location and fantastic modern property with a fun look. Loved the room and how you can control all mod cons via the iPad. Bed was super comfy as well. Oh and the staff is very friendly and always ready to help. A++

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    Worth it for a pit stop!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very cool features in the room. Very quiet and beautiful location

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    The staff are friendly, the location is the right one. The decor is superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had a green blinking light in our room, that was changing to sleep. The staff gave us a sleeping mask to minimize the discomfort

    The decor is impeccable, clean. The room is small but perfect for 2

    Stayed in April 2024

  • Reviewed: April 4, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I prefer two separate duvets, but at least it was super large :)

    I had a great experience! Early check in (without any extra payment) was a lifesaver. The bed is very comfortable.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    All good.

    I loved how modern the hotel is. Controlling everything with the IPad is cool and the lounge is great. I also liked that there are good books all over the place even in your room. The location is superb too.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    8.0
    Great place to stay when visiting Rotterdam.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Whilst I would recommend this hotel, there were a few things that we were not so keen on. The shower room houses the toilet which only has frosted glass for privacy. The sink is outside the shower/WC room and is just separated from the bed by a curtain. The shower room is also quite small which can be difficult when showering. The bed is against the wall/window on one side, so one of us had to climb over the other if getting up during the night.

    The location of this room was perfect - it was right in the centre of Rotterdam and an easy walk to most places. The staff were outstanding and couldn't do enough to help. The rooms were clean and comfortable with modern features such as an iPad to control the TV, lights, blinds etc. The room even has a 'wake' feature that lights up and plays music to wake you up. There is a safe in the room and the bed is massive. The wi-fi is super fast and there is a comfortable lounge area.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Overpriced breakfast buffet, with very few things to offer, we rather looked somewhere else.

    The location is just in the middle of Kubus Apartments, Old harbor "Oudehaven" and Markthal, plenty of restaurants and sightseeing just by walking around the corner! Smart Rooms are all equipped with an iPad to control everything from lights to TV, a very neat feature! Rooms are quite small but with what you need for overnight, they have even different 'mood' settings to change ambiance lights and sound, Bedding is comfortable. The coffee in the restaurant is quite good and the staff is really friendly!

    Stayed in March 2024

  • Reviewed: March 31, 2024

    10
    Fantastic experience
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The colour changing lights in the shower were fun and what a glorious shower! The food was first class and it was so relaxed. We were so pleased we could check in early and choose our room. We will be back !

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Excellent!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Would have like tea/coffee in the room.

    Position, staff, electronics.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Great concept. Very friendly staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    Great location, lots to do nearby. Good public space. Rooms bijou but very comfortable. Relaxed atmosphere.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Lovely stay, highly recommend!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The technology and comfort!

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights

    above all, the staff were great. Helpful, pleasant, thoughtful - really great. The location is star. The room was not large, but perfectly adequate for my needs. And the public spaces supplemented any need for a perfect stay. The internet connection was very good, and the media was great. It is such a good concept for a hotel in a European city. Really - Bravo!

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Great stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    None

    Good location!!

    Stayed in February 2024

  • Reviewed: March 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent hotel but poor breakfast.

    Excellent hotel but poor breakfast.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    no tea or coffee making facilities in the rooms

    location, bed comfort, facilities breakfast was great

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stuff was really friendly and helpful in all situations

    Stayed in March 2024

  • Reviewed: March 9, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is top. Staff is super nice. It's really cool to control everything in the room through iPad.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It would have been nice to have a coffee machine in the room or in the reception area

    Stylish room, very comfortable bed, great bathroom products.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    10
    First time staying in a Citizen M hotel and what an unexpected treat and not like most other hotels
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights

    Very little

    Beside train station

    Stayed in February 2024

  • Reviewed: February 27, 2024

    9.0
    Lovely, clean with modern facilities and enabled good quiet sleep
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was little on small side for more than one person. Was manageable for 2 nights but not much more Late check out wasn’t available when we tried to add it on

    Bed was lovely and big and very comfy. Room was dark and quiet. Whole hotel was clean and well maintained and very modern. Loved the ability to have coloured shower lights and little finishing touches in room like welcome texts and nic naks

    Stayed in February 2024

  • Reviewed: February 26, 2024

    10
    Wow
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    An overall exceptional experience

    Stayed in February 2024

  • Reviewed: February 26, 2024

    10
    Awesome place to stay and felt very welcome doing so.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Nothing

    Very friendly and helpfull stadd, 24 hour bar for coffee, free bikes, clean rooms, awesome bed. Just really verry good.

    Stayed in February 2024

Showing 1 - 25

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