Breakfast was not good

Stayed in March 2024

I was notified that the hotel was undergoing renovation and construction. It didn’t bother me, except that the corridor near the door of my room was dirty and very dusty. It was very dusty in the room on furniture. The TV does not connect to channels or YouTube. There was little sugar for tea. I was disappointed with the bed, which consisted of two mattresses; they kept moving apart. And it would be great if they offered guests a robe and slippers.

Good location of the hotel. Easy to find the hotel. Free parking. Very friendly staff. Cozy room. I was very pleased to have a shower and bath!

Stayed in April 2024

Breakfast was very poor service not good

Breakfast was poor and expensive

Stayed in February 2024

Parts of hotel under renovation at the time.

Close proximity to Kasteel Heemstede for wonderful dinner.

Stayed in February 2024

Excellent restaurant and breakfast. Big rooms.

Stayed in January 2024

Parking hard due to building work s

All very nice

Stayed in December 2023

The hotel is presently in a re-building phase, so lots of work taking place. Therefore unfair comparisons with normal assessment.

Stayed in September 2023

It would have been good to have some bottled water in the room available. Also perhaps a small snack/biscuit in the room too. But there was nothing really not to like, the hotel is very good overall.

The staff were exceptionally helpful and friendly. The breakfast was of a superb quality, varied and plentiful, very good value for money. The dinner was also very good, very fresh and well-cooked. The room, on the 16th floor, was also lovely.

Stayed in June 2023

got charged twice did finally get reversed was stressful for a while though

Stayed in May 2023

With a Spa it would be even better

Free parking, nice guy in the bar, spacious tables in restaurant

Stayed in May 2023

the bar was "closed" at 10 pm or so when we tried to get drinks (still several groups of people inside and others that arrived after us and staff available but not serving drinks). Nowhere else is accessible without buses or taxis. After an evening of wondering why the air-conditioning was working so hard (and loud) but still not warming the room we tried to sleep but were woken by a storm outside pouring water in through an open window that was hidden behind decorative shutters. We had to find furniture to stand on in order to stop the water flowing in. When mentioning this to the staff they looked at us like idiots as if "yeah of course the windows were open. What was the problem?". Also we mentioned a nut allergy when booking and arrived to find a welcoming note saying that they read in the booking details that we were celebrating so here's a packet of complimentary nuts on bed...

We were celebrating but didn't have much time so opted for a suite with a private sauna and jaccuzi etc which was a nice option to make the most of our stay (though it did come with some bizzare decoration to help people pretend they're somewhere other than Houten...)

Stayed in April 2023

Could have had some bottled water in the room for the price of the hotel.

Room service and breakfast were great!

Stayed in April 2023

It is expensive and the shower head holder in my room was broken . Food was cold when it arrived but was very tasty .

Free parking and a nice clean large room . Pleasant staff and in an excellent location.

Stayed in April 2023

standard hotel breakfast

room ok! internet very fast; freeeee parking!

Stayed in March 2023

.

The cleanliness, the friendliness of the staff.

Stayed in January 2023

It was all good

Did not have breakfast we had to leave early For work

Stayed in February 2023

Couldn`t open the windows on 14th floor, I like a room that has fresh air flow Dust & general cleansiness of room not good

Staff attentive Restaurant good , food excellent Relaxing environment

Stayed in January 2023

it is in Houten, which is about 15min drive to Utrecht

a very nice hotel, with very friendly and helpful staff. My room was big, on 15 th floor. For breakfast there was a large choice. parking no problem, a possibility to load an e car right next to the hotel

Stayed in October 2022

Everything was fine

Hotel was fine, including reception, staff in the dining room. The quality of the food during dinner was really outstanding, this was van de Valk at their best.

Stayed in October 2022

Only complaint would be location, if you don't have a car it's a bit of a pain to get to.

Nice clean hotel, with big rooms and decent breakfast. Everything was as expected, will be happy to visit again in the future.

Stayed in September 2022

The breakfast was bad. The cucumbers looked dry and old. Some of the tomatoes were bad with mold. There was no omelette, only boiled eggs. A very small poor selection. Breakfast does not match the type and level of the hotel, especially considering that everything at dinner was amazing.

The hotel looks a little bit old, but it is still very nice. Good restaurant for the dinner. Very friendly staff. View to the large city is very intriguing and beautiful. The rooms are very spacious and comfortable.

Stayed in September 2022

spacious room , nice spa bath

Stayed in August 2022

Clean hotel, good restaurant, secure cycle storage.

Stayed in July 2022

bed was too soft. A medium-strength mattress should be better for health.

We have not breakfast, their starting in Saturday (from 7:00) was for us too late...we must be to EXPO At 7:15.

Stayed in June 2022