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Reviews of Fletcher Hotel-Restaurant Nieuwegein-Utrecht 4 stars

Buizerdlaan 10, 3435 SB Nieuwegein, Netherlands

#1 of 2 hotels in Nieuwegein

Guests' Choice

Review score

Based on 651 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    7.8

  • Facilities

    8

  • Staff

    8.3

  • Value for money

    7.4

  • Free WiFi

    8.6

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Showing 1 - 75

  • Reviewed: 15 June 2018

    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night

    The front desk agent gave us a double room even if we reserved a twin room by mistake (it's not clearly explained on Booking.com that the standard room has 2 twin beds). He was really kind to upgrade our room without additional costs.

    Stayed in June 2018

  • Reviewed: 12 June 2018

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Pet areas were not clearly marked. Food was a bit expensive. Payment process was strange. An amount was taken as an authorization and withheld. When I paid at check-out I was told that I could not use the authorization so I would have to pay again for the room and the authorization would be cancelled. Now I have double hotel charges in my account for a few days.... :( I would suggest next time bringing cash....

    Room was clean, shower had good water pressure, and the secure parking garage was nice.

    Stayed in June 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights

    The breakfast selection was quite limited or often out of resupply.

    The location of the hotel in the middle of The Netherlands and well accessible from all important highways Bicycle parking and rental

    Stayed in May 2018

  • Reviewed: 24 January 2018

    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Airco did not work. Overheated room, impossible to sleep. I told staff in the morning as I checked out, but did not really get a response.

    There was nothing I really liked. Mostly ok.

    Stayed in January 2018

  • Reviewed: 13 January 2018

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    11-12 Jan 2017. Room 115: dirty walls and glass wall in the bathroom. No carpet. Room heating not working. 1h waiting time for starter during dinner in the restaurant. Another hour for main course. Food not fresh, not only dinner but breakfast too. Very good morning taxi service.

    Stayed in January 2018

  • Reviewed: 17 December 2017

    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The quality of the main course during dinner was not in line with the price we paid.

    Nice bar en clean rooms, good breakfast and the staff was very helpfull

    Stayed in December 2017

  • Reviewed: 8 December 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    - Breakfast can be improved - staff at the restaurant. very kind but mixing orders and misunderstanding lots of stuff.

    super comfortable bed !!! especially if you love hard mattresses!

    Stayed in December 2017

  • Reviewed: 4 December 2017

    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good!

    Friendly staff, they helped us with everything, they changed the room with no problems(a little bit noisy on the street side and I was very tired and I asked to change the room). Large underground free parking, very clean everywhere. Good place, I will come back for sure!

    Stayed in December 2017

  • Reviewed: 23 November 2017

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything is a little on the pricey and the lift needs easier access from the garage because lugging in all you cases is not funny. The turn around area needs renstating at the front entrance because if you drop your luggage there you have to be very quick and then reverse all the way back out . Ridiculous for nice hotel to make it so difficult to get your bags in without feeling stressed .

    Clean , comfortable , good shower and free decent WiFi

    Stayed in November 2017

  • Reviewed: 20 October 2017

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast is average. No fresh juice and bread is somewhat on the dry side. The airconditioning is noisy and needs to be turned off or put in the lowest setting if you want to sleep.

    The hotel and room looks good and clean. The is staff friendly and professional. Parking is excellent and inclusive.

    Stayed in October 2017

  • Reviewed: 15 October 2017

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    Hotel is noisy because of the motorway and the breakfast is poor for this range of hotel. Moreover fitness proposal is very poor (only 3 machines) in a very wet environment due to the proximity with the (old) swimming pool

    Stayed in October 2017

  • Reviewed: 6 October 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    The food in the restaurant was really disappointing. I've had the fish which tasted like nothing, and was clearly defrosted. Also the vegetables clearly defrosted, bland, tasteless: one tiny piece of broccoli, cauliflower, and 1 asparagus, all tasteless, defrosted and then overcooked. Absolutely no seasoning involved. It is really amazing that they dare to serve food like that and charge €20

    Comfortable rooms, good location, free parking and wifi

    Stayed in October 2017

  • Reviewed: 29 August 2017

    • Leisure trip
    • Group
    • Comfort Twin Room
    • Stayed 3 nights

    not vegan-friendly as aside for bread and fruit there wasn't much else to eat

    ambience and staff were excellent, fresh fruit and lovely bread for breakfast

    Stayed in August 2017

  • Reviewed: 25 August 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff. Clean modern rooms with good aircon. Wifi good. Reasonably easy to get to via public transport. About 30 minutes bus from city centre. Shopping centre nearby with plenty of restaurants.

    Stayed in July 2017

  • Reviewed: 20 July 2017

    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The restaurant staff was not around. We needed to wait quiet long to order different times every day. One time it took So long we had coffee that we walked away. I paid at the checkout 2 days later beacause Im honest. The bed were only 2 separate ones. The were moving contantly. Also at other rooms. We could here them...

    ITs location is close to Utrecht and centre of Nieuwegein. The pillows Where very Good. The pool was Nice also Its temperature. Quick help at the desk.

    Stayed in July 2017

  • Reviewed: 19 June 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Restaurant service in the evenings - very slow even though the restaurant was almost empty The stairs : not recommended for anybody with even small mobility problems - try carry a suitcase on them comming up from the car park !!

    Clean and tidy

    Stayed in June 2017

  • Reviewed: 12 June 2017

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    I was in town for 3 days and the hotel only had the first night available. (All hotels in the area were sold out). The front desk staff was very aware of my situation and by 7:30 the next morning they had received a room reservation cancellation and gave it to me. They were excellent; serious 5-star service the entire time I was there. The room was great and it was very convenient to have a restaurant in the hotel. Breakfast was worth the extra money. Very fresh food and plenty of it. I did not have a chance to enjoy other amenities, but would definitely stay here again.

    Stayed in May 2017

  • Reviewed: 3 June 2017

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    Some minor issues with the internet connection, DNS resolution problems. Little bit annoying when one needs to do some work.

    Good facilities, friendly staff, good location, spacious restaurant with good food.

    Stayed in June 2017

  • Reviewed: 23 May 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Gym doesn't open before 7 am- if you are traveling for business that's a little late.

    Bed was comfortable, room was big with good-sized desk, modern bathroom

    Stayed in May 2017

  • Reviewed: 21 May 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 5 nights

    Whenever I have business in Nieuwegein I always stay at Fletcher's. Very good quality hotel even for 5 nights. The restaurant is very good, facilities are OK.

    Stayed in May 2017

  • Reviewed: 19 May 2017

    • Business trip
    • Group
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hostess at the reception was a not accompanied trainee. She did not give us appropriate advice about how to reach the city center of Utrecht.

    Location

    Stayed in May 2017

  • Reviewed: 15 May 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    Fitness facilities quite limited, but this is a minor quibble.

    Friendly & helpful staff. Good food and drinks. Comfortable rooms. Plenty of convenient free parking. Easy access from motorway.

    Stayed in April 2017

  • Reviewed: 18 April 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights

    The lift is not accessible from the underground car park which is a pain getting your bags from the car to your room up the steep stairs to the lobby .

    Helpful staff , clean rooms and nice hot shower.

    Stayed in April 2017

  • Reviewed: 22 November 2016

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 3 nights

    not being able to use the lift from the underground car . Very annoying .

    Helpful staff , tea and coffee making facilities ,free Wi-Fi and comfortable room .

    Stayed in November 2016

  • Reviewed: 14 October 2016

    • Leisure trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The water from the shower always gets the floor wet. AC is not powerful enough. Apart from that everything is very good.

    The staffs are friend and helpful. Facilities are very good.

    Stayed in September 2016

  • Reviewed: 25 August 2016

    • Leisure trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The water kept spraying out of the shower and on to the floor, the towels smelt unclean and the pillows were uncomfortable.

    The staff were friendly and parking was convenient

    Stayed in August 2016

  • Reviewed: 10 July 2016

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very few places in the bar to sit. Hotel slightly too cool. Vegetarian choices in the restaurant were limited, unimaginative and lacking flavour.

    Spacious entrance area. Comfortable room. Pleasant staff.

    Stayed in July 2016

  • Reviewed: 12 June 2018

    • Leisure trip
    • People with friends
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bar closed. Not really a problem though.

    Super clean and friendly support staff.

    Stayed in June 2018

  • Reviewed: 28 May 2018

    • Business trip
    • People with friends
    • Comfort Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Short walk to the bus stop, about 15 minutes away from the tram station & city plaza. Tram station is also accessible by bus stop.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Good facilities clean rooms, polite staff, good value,

    Stayed in May 2018

  • Reviewed: 8 April 2018

    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Food was terrible wine poor

    Beer was good

    Stayed in April 2018

  • Reviewed: 28 February 2018

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smell of cigarette

    Tea - shower- bed

    Stayed in February 2018

  • Reviewed: 14 February 2018

    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Paper cups cheap body products and no body lotion

    Stayed in February 2018

  • Reviewed: 26 January 2018

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The airco didn’t work, the breakfast was much less quality than any other Fletcher hotel that I have visited.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    the bed, the bathroom f.e. the lavabo that was not working smoothly.

    l espace dans l hotel

    Stayed in January 2018

  • Reviewed: 6 January 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old fashioned rooms

    Nice general facilities

    Stayed in January 2018

  • Reviewed: 23 December 2017

    • Couple
    • Comfort Twin Room
    • Stayed 2 nights

    Comfort room.

    Stayed in December 2017

  • Reviewed: 17 December 2017

    • Group
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Schoolzwemmen in zwembad

    Attent personeel in bar, restaurant en receptie, nette up to date kamers

    Stayed in December 2017

  • Reviewed: 30 November 2017

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    More information on location.

    Stayed in November 2017

  • Reviewed: 11 November 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights

    Food!

    Brilliant - pleasant and accomadating

    Stayed in November 2017

  • Reviewed: 16 October 2017

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is terrible

    Stayed in October 2017

  • Reviewed: 2 September 2017

    • Business trip
    • Couple
    • Comfort Twin Room
    • Stayed 5 nights

    Traffic noise

    All the food was great

    Stayed in August 2017

  • Reviewed: 30 June 2017

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 2 nights

    Dark room with not enough lighting.

    Clean comfy room. Nice breakfast buffet. There is a bus station 2 min walk that can get you to utrecht in 30min.

    Stayed in June 2017

  • Reviewed: 28 June 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    location you definitely need transport as its longish walk to anywhere

    the hotel and the staff were excellent

    Stayed in June 2017

  • Reviewed: 3 June 2017

    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    not real well maintained and it really needs a good deep cleaning

    good breakfast

    Stayed in May 2017

  • Reviewed: 21 May 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Menu for dinner was not very exciting!

    Staff friendly and hotel met our needs.

    Stayed in May 2017

  • Reviewed: 14 May 2017

    • With a pet
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    would like to suggest a very detailed map - directions, at the parking garage level, on how to get to the elevator

    Stayed in May 2017

  • Reviewed: 30 January 2017

    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very warm during the night

    Stayed in January 2017

  • Reviewed: 10 January 2017

    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights

    3 Phonecall from the hote staff to sell added Value. Never heard before.

    Stayed in December 2016

  • Reviewed: 5 December 2016

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff was excellent, I could use a bike for free. Good parking for the car. I very much liked my dinner in the restaurant.

    Stayed in November 2016

  • Reviewed: 29 October 2016

    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night

    I would like more towels in the room.

    Facility clean and modern. Friendly staff. Lovely breakfast.

    Stayed in October 2016

  • Reviewed: 17 October 2016

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Oldish , bad breakfast, noise of the road, peculiar service,

    Room comfort

    Stayed in September 2016

  • Reviewed: 21 September 2016

    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 2 nights

    Nice clean room with tea and coffee making facilities .

    Stayed in September 2016

  • Reviewed: 20 September 2016

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 5 nights

    Wifi is terrible.

    Stayed in September 2016

  • Reviewed: 1 July 2016

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Over charged !!

    Stayed in June 2016

  • Reviewed: 30 June 2016

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small bedroom. Expensive breakfast.

    Good bike cover.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 16 May 2016

    • Business trip
    • Solo traveller

    It's not a dislike, but recently I have been in a hotel where the corridors where bright with a very nice light ambience. Just a suggestion to make this nice hotel even better

    Usually hotel food is overpriced and not good. Food here was very good and moderately priced.

  • Reviewed: 11 May 2016

    • Leisure trip
    • Couple

    Swimming pool is too small, breakfast is not so variable (regarding hot dishes) - only omelette, fried ham and sausages. I missed for fried mushrooms :) View from window is not so good (some offices in the same building) - for us it was ok. Shower cabin is not so clever planned - floor in bathroom was always wet.

    We've chosen this hotel due to location - a good base for travel by car to Amsterdam & Den Haag, and tulip park Kukenhof, as well as nearest Utrecht. Free parking, good sauna & swimming pool (yet too small), convenient breakfast. Good restaurant. Heating and air conditioning were good. Room was good - spacious enough, has free coffee&tee making facilities, fridge, a deck for laptop. Free stable Wi-Fi. And the most important very friendly atmosphere on reception and in restaurant. Staff is really helpful. Good room cleaning every day. Safety is quite well (regarding access to a hotel).

  • Reviewed: 1 March 2016

    • Leisure trip
    • Couple

    1. There is a very nice swimming pool in hotel, but there are no bathrobes and slippers in the rooms. Well if you want to visit swimming pool you have 2 options: go to swimming pool through elevator to underground floor in swimsuit, towel and with barefoot or using your usual clothes and shoes, but you should put it back on your wet body after swimming to come back to your room. As well the floor in swimming pool too slippery to walk with barefoot, you really need slippers. I strongly recommend for hotel to add bathrobes and slippers to the rooms. 2. Noise: there is a big road under the window, which make a lot of noise during the night (especially motorbikes) and Airco makes a lot of noise, we were waking up a couple of time during the night.

    Very comfortable hotel, there is an opportunity for work in the room (desk for computer and a good system of the lights), strong wi-fi connection in the room, a great swimming pool with a sauna (perfect for morning) and a punching bag in the sport room.

  • Reviewed: 1 February 2016

    • Leisure trip
    • Couple

    - The bathroom has a matted window in it, so from the room you can see the shower and the toilet (and whoever is in / on it). So if the bath room light is turned on, the entire room will be lit. The shades on the window dont really blind the light enough. Annoying... - The walls are relatively thin, so you can hear perfectly want is going on next door and on the hall way - Breakfast was pretty standard, suitable for a 2 or 3 star hotel. I would have expected better for a 4 star.

    - The bed is good - The staff is friendly and helpful - Free parking (you have to park in a shared parking, but the hotel provides you with leave parking free cards) - City center is only 1.5km from the hotel, so you can walk there.

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    The building is great, the staff is great, the rooms are great, the beds are amazing and so is the food, "the" best hotel we have stayed at for it's price.

  • Reviewed: 12 December 2015

    • Business trip
    • Solo traveller

    The bathroom wasn't cleaned very well. Other than that, no complaints.

    Good location and the staff. Decent rooms and the food is good for a mid range hotel

  • Reviewed: 17 November 2015

    • Solo traveller

    Location of this hotel is so bad, in the middle of nowhere . Long and difficult walk to the city center.

    Big rooms. Good restaurant. Friendly and helpful staff.

  • Reviewed: 19 September 2015

    • Leisure trip
    • Couple

    Swimming Pool Gym facilities

    Swimming pool was lame and the gym was worse. These were the only major let downs but everything else was fine and the staff was great. Thanks to Pablo for his excellent customer service.

  • Reviewed: 15 September 2015

    • Business trip
    • Solo traveller

    If you are staying in the front part of the hotel you cannot sleep with open window because of the noise from the cars

    Staff is great, special the front desk. Breakfast very good. Rooms are good and clean.

  • Reviewed: 23 June 2015

    • Business trip
    • Solo traveller

    Pas deed het niet, moest terug maar de receptie. Pas werd opnieuw geladen en toen ik de deur van mijn kamer open deed zat er iemand anders op mijn bed!!! Denk was not clean.

  • Reviewed: 1 April 2015

    • Leisure trip
    • Couple

    There was a large dirty mark on the mirror upon our arrival in the room (although the staff did clean this immediately upon being informed). Also, the view from our room (114) overlooked the roof which isn't a problem in itself but there was lots of rubbish on there (an old gas bottle and other general construction waste) which is not what I would expect from a 4* hotel

    The staff were very nice and the bed was comfortable.

  • Reviewed: 18 May 2016

    • Leisure trip
    • Couple

    Being picky I felt the overall decor was gloomy but that aside, I would return.

    Staff were friendly and attentive. Good facilites and rooms

  • Reviewed: 26 April 2016

    • Business trip
    • Solo traveller

    No Room service or not late enough.

  • Reviewed: 20 April 2016

    • Business trip
    • Group

    Better access to the foyer from the underground carpark

    Nice comfy room and tea making facilities . Good shower , desk and good parking .

  • Reviewed: 22 March 2016

    • Business trip
    • Solo traveller

    wifi reception was pretty low in room 409

  • Reviewed: 7 March 2016

    • Leisure trip
    • Group

    excellent location,just off n27,secure parking,pleasant staff,very clean and comfortable.

  • Reviewed: 29 February 2016

    • Leisure trip
    • Solo traveller

    Staff was very friendly, clean and stylish design. Parking facility was very convenient.

    Staff was very friendly

  • Reviewed: 11 February 2016

    • Business trip
    • Solo traveller

    Poor restaurant - little choice and tasteless Room heating was ineffective.

    Comfortable bed.

  • Reviewed: 12 January 2016

    • Leisure trip
    • Solo traveller

    The hotel facilities were excellent. The staff were all pleasent and extremely helpful. It was an enjoyable stay overall.

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