All was good.

Room upgrade :) Very good service from the staff.

Stayed in March 2024

It was very cold in my room and the temperature could not be turned higher than 3 degrees which was still very cold.

Great breakfast. Convenient location. Friendly staff.

Stayed in March 2024

Not providing water in the rooms daily. Sometimes they don't replenish water at the gym

The cleaning staff and the front desk staff are superb

Stayed in April 2024

The direction of tram 4 and 7, which both stop in close proximity of the hotel was unclear to me. Very old (and "cracking") elevator.

Conveniently located close (15 min walk/4 minutes by tram) to train station (I had to take the EuroStar early in the morning. Typical business hotel, but nothing wrong with that. Friendly staff, clean rooms and comfortable bed. didnt have breakfast because of early departure.

Stayed in March 2024

Nothing

Great location, very nice staff

Stayed in April 2024

The cleanliness was poor. The towels were changed in the bathroom, but shampoo and shower gel were not provided. The room was also dusty. And besides Mr. Mark, the staff at the reception were very unfriendly and unhelpful. I went to buy shampoo in my pajamas at midnight. I asked for housekeeping to be warned, but they didn't take it seriously.

location, room (but new one, not old rooms. Old rooms are very bad!!!)

Stayed in April 2024

gym too small

location

Stayed in April 2024

-

Location & service w smile

Stayed in April 2024

Room and location were fine. The room we had, had stairs to/from so be good to know if stairs are involved to note that in description when reserving room. Restaurant menu did not have GF bread or other options on hand, wondering if this is something that would be included if hotel were alerted to GF of guests?

Stayed in April 2024

It's interesting, that we should pay - property service charge (€ 3.75 × 1 guest × nights) and have to pay a deposit of 100 euros. In my case, the wake-up call did not work. Poor pressure and temperature control in the shower - it's good that there was a bath.

The room is quite spacious, clean. Good location - 10 minutes from the train station and many attractions and restaurants within reach, but you have to walk a bit to the Markthal, but the metro is almost at the door. The service is good - you can see that the staff are trying very hard. I was lucky and got a room already after 10:00.

Stayed in March 2024

all was great

a very good hotel to stay for a longer time - comfortable rooms and beds, absolutely amazing breakfast and great location - a short walk from the main train station yet nearby the museum area

Stayed in March 2024

The 50 euros deposit.

Everything was good. The only thing I didn't like was that I had to pay a 50 euros deposit, thing that I haven't been told when I made the reservation on Booking.com.

Stayed in April 2024

Location

Stayed in March 2024

Strange noises in the middle of one night... Woke us up but we soon got back to sleep

Pleasant if slightly aging hotel in central Rotterdam. Very friendly attentive staff.

Stayed in March 2024

It could have been cleaner, the carpets had stains and there were quite some cobwebs in the room. There was little information about the facilities, if there even were any.

A decently priced hotel with a great location. Friendly staff and a nice view in the tower room. Coffee machine in the room and a pleasant shower, I enjoyed my stay.

Stayed in March 2024

the front rooms had some traffic noise

the breakfasts were excellent in quality and variety

Stayed in March 2024

Third time staying here. Didn’t disappoint again.

Stayed in February 2024

Nice, professional personnel. Everything on point, great localization.

Stayed in March 2024

The only thing for me personally was the bathroom but I managed as it was minor. Due to my arthritis etc I would have preferred a walk in shower. But the one in the bath I coped with for the short time. I didn’t ask to be changed

Friendly, helpful, clean, food good, beds very comfortable, staff extremely helpful and friendly All good

Stayed in March 2024

I mentioned it was my birthday when I booked and they kindly gave us a nice room which was decorated with balloons and I received a small gift.

Stayed in March 2024

Nothing I can think of, because it was all very good.

I had driven into Rotterdam from the ferry and was worried about parking. I needn't have, and was able to find and access the hotel car park easily. The staff were so friendly, and my room was super comfortable. Breakfast before check out was also very well made and set out with a lot of choice. I will stay there again for sure.

Stayed in February 2024

Just broken safe, otherwise everything was very ok.

Breakfast was very good! I was happy with the room too.

Stayed in March 2024

delicious breakfast, perfect location, very helpful staff

Stayed in March 2024

I have to go up several stairs to reach my room after taking the elevator. It was very difficult to take my luggage up there!

Clean and close to train station.

Stayed in March 2024