Lack of staff. Took almost 25 minutes in line just to get a shuttle pass.

Stayed in April 2024

I asked for 2 beds. Instead I was given a suite with one bed and a pull out sofa. The pull out sofa was horrible. There bedding was so thin I could feel the bar of the sofa bed hitting my ribs. I was not happy that my request was not made how I specified since I made the initial reservation.

Spacious room and the breakfast was really good with a lot of variety.

Stayed in April 2024

Location, staff and comfy.

Very clean, modern and comfy. Greta airport transfer.

Stayed in April 2024

Ok

Ok

Stayed in April 2024

Shuttle took over half an hour late evening,m and started too late for me to get flight - had to get expensive taxi

Comfort, cleanliness, quiet, staff all good

Stayed in March 2024

It’s a typical Airport hotel -

Clean, modern, facilities…

Stayed in April 2024

The location as there no supermarkets nearby

The property is very spacious and is very comfortable. It is a bit away from the city but there are shuttles to drop off at the airport very frequently

Stayed in April 2024

Nothing l didn't like.

Nice

Stayed in April 2024

Shuttle never showed up at airport

Stayed in April 2024

Location a little bit off the beaten track, but it's an airport hotel after all.

Excellent hotel with all the expected amenities.

Stayed in February 2024

Be aware if you use airport transfer it's 5EUR from the hotel to the airport. The stop for local number 180 bus is 25m walk and runs every 15 mins (in the day) and costs less money. I was surprised that this transfer charge was not clearer when I booked and given the price of the room... extorsion....? I would suggest anyone driving checks if there is a fee for parking. The hotel is showing it's age in some places - just be aware - I did not mind that since it was clean and tidy. The room was airport facing so consequently a bit noisier than a more recently built hotel. Instant coffee sachet, I've not had one of those in a 160EUR/night hotel for some time (and only the one). I guess the idea is to go and encourage guests to buy the coffee from the machine downstairs. If I left the bathroom door open I could hear the evidence of the room above which was unpleasant.

Whist I didn't book breakfast due to waking up late the preparations certainly looked good. The hotel is more secure than most modern ones which I liked. The check in and out process would have been easier if a) I had the app and b) I booked directly however it took no more then 2-3 minutes on each visit to reception so no complaints. Reception, dining rooms and public areas where very nice. I was on business (not the business floor mind) and the room was well served to my needs. Staff smart and well presented and patient with some customers silly chatter. The reception area was well organized and tidy. Enjoyed watching the airport activities from the window. Nice to have a room not box shaped. Décor of a fashion but good.

Stayed in April 2024

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Stayed in February 2024

The staff could be a bit more friendly. They are helpful for sure but not as friendly and approachable as other hotels in Amsterdam

The hotel rooms were incredible.

Stayed in March 2024

Maybe 5 euro return trip was a little expensive considering the price of the room

Excellent transfer from and to airport

Stayed in April 2024

There is nothing at walking distance from the hotel.

The room was clean. The bed was very comfortable. Staff were very nice and always with a smile. Breakfast was decent with a wide variety.

Stayed in April 2024

Shuttle costs 5 euro

Shuttle bus to the airport Yummy breakfast Helpful staff

Stayed in April 2024

No breakfast included in the price Paying for the shuttle bus on return to the airport

Shuttle bus from the airport Rooms were clean and quiet

Stayed in April 2024

A very decent hotel, with clean and comfortable rooms, easy check in and check out

Stayed in March 2024

There was a long queue at the reception to check in. More than 5 people waiting but only one receptionist. Net check-in does not help as you need to speak with the receptionist anyway.

Close to the airport. Spacious gym with great airport view.

Stayed in March 2024

breakfast might be a little bit better (more vegetables, fruits)

good place for a stopover. convinient rooms. shuttle is simplify an approaching the destination. good breakfast. good park nearby if you want to walk

Stayed in March 2024

I found the constant oily baking smell from the snack bar adjacent to the lobby to be quite overwhelming and unpleasant. It detracted from the overall ambiance of the hotel. Additionally, I was disappointed to find that certain amenities were lacking in the room. Specifically, there was no hair blower or washing cloth provided in the restroom, which I believe are standard amenities that guests expect to find in a hotel room. Furthermore, the absence of room service to assist with carrying luggage was particularly inconvenient, especially for solo travelers like myself. It would have been helpful to have assistance available, particularly when navigating through the hotel with multiple bags. Moreover, I must express my frustration with the poor staff recourse at the lobby. The waiting lines were consistently long, and it was often necessary to purchase a shuttle bus voucher, which resulted in additional waiting time. Having a separate counter or dedicated staff for voucher purchases could greatly streamline this process and improve the overall guest experience. I hope you find this feedback constructive and consider addressing these issues to enhance the satisfaction of your guests in the future.

Serene atmosphere, tranquility, and the noiseless rooms. Additionally, I must commend the superb customer service provided by your staff, particularly at the lobby. There was one elderly gentleman, whose name unfortunately escapes me, but he was on duty during my check-in on March 23, 2024 around 12:30. His customer-friendly demeanor and service-minded attitude were truly exemplary. He went above and beyond to assist me, and his helpfulness made a significant difference in my stay. Please tell him this. Furthermore, I was delighted to encounter super friendly staff at the restaurant downstairs. Their warmth and hospitality added to the overall positive impression I had of your establishment. Very convenient shuttle service to and from Schiphol.

Stayed in March 2024

I did not know that I can drink water directly from faucet. No minibar, no slippers.

Comfort and cozy

Stayed in March 2024

The waiting time for check-in, and the fact that you have to pay extra to use the shuttle back to the airport while the bus is anyway heading there

The facilities are great, breakfast good and standard, the bedrooms are spacious, internet connection efficient, shuttle pick up at the airport exit

Stayed in March 2024

Smooth check-in, regular Shuttle bus to Airport. Rooms quiet despite nearness to airport.

Stayed in March 2024