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Reviews of Urban Residences Rotterdam This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Hennekijnstraat 104, Centrum, 3012 EB Rotterdam, Netherlands

#20 of 57 vacation rentals in Rotterdam

Guests' Choice

Review Score

Based on 895 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    9.6

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.9

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    7.0
    Studio
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The Studio needed some repairs. The booking came with a free taxi if the booking was over £250. It took two days and speaking to four different people to try to sort out the taxi. Finally was informed that the booking had to be made 3-60 days before the booking. Not happy about that.

    The location. Would have liked to be higher up for a better view.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    9.0
    Wonderful stay
    • Leisure trip
    • Family with young children
    • Large Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to really be mentionned

    Excellent location, in the center of the commercial district Very large and bright apartment with a lot of accomodations Very friendly and helpful staff I definitely plan to come back with my family

    Stayed in March 2024

  • Reviewed: March 23, 2024

    7.0
    A good option, but in need of TLC
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 11 nights
    • Submitted from a mobile device

    The room has seen better days: broken light fixture, peeling paint on cabinets, cracks, stains on the sofa, damaged light fixture, all of which can be attributed to wear and tear, which is somewhat understandable. What disappointed was the cleanliness of the room: a layer of grime/dust covered vents, and there was a smell that persisted throughout our stay. **The hotel staff did offer us different rooming, which we declined as the alternatives were not to our liking either. They instead came to our room, assessed the issues, and promptly had housekeeping and maintenance clean & repair what needed attention.**

    The view is amazing! The property is centrally located, with dining and shopping within walking distance. If you want to venture off futher there are multiple transportation options near by. This was one of the few accomodations with a 2-bedroom option, which has your own washer/dryer.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Very, very pleasant. Will definitely chose the place anytime I'm in Rotterdam
    • Business trip
    • Group
    • Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Upgrade the TVs

    A nice place in a very good location and extremely nice staff.

    Stayed in February 2024

  • Reviewed: March 19, 2024

    8.0
    All was good except for the small glitch that I mentioned above ..
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    We didn’t have light in one of the bedrooms.. We complained but the bulb was not changed..

    The apartment was very spacious, close to the shopping area .. Close for sightseeing..

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Apartment straight in the center
    • Leisure trip
    • Couple
    • Corner Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    Could be better maintained

    Nice apartment in the center of Rotterdam.

    Stayed in February 2024

  • Reviewed: March 10, 2024

    8.0
    It was OK but expected more of a hotel-like stay.
    • Leisure trip
    • Couple
    • Family Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Room smelled because the heating was from the ground where there is some sort of plastic covering the entire ground which smelled plastic-like due to it getting hot. When we arrived, there was absolutely no soap, shampoo or body wash. Limited housekeeping comes every 3 days and only changes the towels, nothing else.

    Location was exceptional. Room was big with great view.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    7.0
    Perfect location and perfect view but it's nor so clean and wifi is terrible.
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    When we enter it wasn't clean and wifi is terrible

    Perfect location

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Super nice apartment hotel for a reasonable cost.
    • Leisure trip
    • Group
    • Studio
    • Stayed 3 nights

    The noise was a bit more than I was expecting where you can hear everything that happens in the hallway by the elevator. The shower area also had paint peeling from the walls, and the shower itself was a really cheap one. Coffee machine was also pretty basic and did not work well. Nothing major though. I think if someone were to spend another 50 euros a night you might be able to find something slightly nicer, but everything considered this was a nearly perfect stay. I would rather put that 50 euros extra per night into having more fun outside my room.

    I really enjoyed my stay. The staff were great and the room and view were both stellar. Close to everything and I had a good time and more importantly a good sleep. Kitchenette had what I needed to make some basic quick meals. There is lots to do nearby, and plenty of places to eat and have a coffee. I would stay here again next time I visit Rotterdam.

    Stayed in February 2024

  • Reviewed: March 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Large Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    To cold 1 day

    Close to the city

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    Rotterdam Urban residence-Friggin great location book now!!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    I would have given a 10 out of 10. Why I didn't? We had an empty fridge?! What would have been amazing is some milk, bread, some eggs, cheese or ham, some salt/pepper, olive oil It would have been that extra touch just to have those little things. It would have saved us going shopping everyday!

    Absolutely loved the apartment. Modern chic futuristic. Massive balcony overlooking the main shopping street. Great views.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    TV was kapot

    Stayed in January 2024

  • Reviewed: February 10, 2024

    7.0
    Great location.
    • Leisure trip
    • Couple
    • Corner Studio
    • Stayed 6 nights

    We discovered on the first night of our stay that the heating in the room did not work. When we left the next morning to go out for the day we told reception that the heating did not work and they said they would have maintenance look at it. When we got back that night the heating was still not working. It was another 2 days before maintenance came to look at the heating and said they need another company to come and fix it. We were there for 6 nights and we never had any heating for the whole stay, except for a small fan heater which maintenance delivered on night 4. It was super cold out, even snowing on a couple of occasions and as a result of no heating in the room I ended up with a bad cold that I couldn't get rid of for 2 weeks.

    The apartment is centrally located for shopping and sightseeing, walking distance to everything. It is close to the Centraal station which was convenient for our day trips to Den Haag and Delft. There were washing machines available in a common area downstairs which were available for use which was very convenient. The apartment that was originally allocated to us did not reflect the apartment we had chosen and what showed on the Booking.com app. We specifically chose a corner apartment as it showed that the bed was at the other end of the apartment to the living room which worked for us as I go to bed earlier than my husband and it meant he wouldn't disturb me. The room we were allocated had the lounge virtually located at the end of the bed which would not work. We spoke with a girl at reception (I feel bad that I never got her name but she was a Spanish girl and she was very helpful). When I showed her the pictures of the room that was listed on our booking on the app, she showed us that specific room and told us she would upgrade us to that room. We were very grateful.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    9.0
    good place to say would recommend it
    • Leisure trip
    • Travelers with friends
    • Corner Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    My room was roomy and had great views

    The property is well maintained and is located in the middle of the town centre and staff are friendly

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    The place is very comfy with high-end designer equipment and furniture. The location is perfect
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 3 nights

    The apartment could use a little renovation and fix up here and there

    Location right in the city center, close to all the tourist places, amazing view from the balcony, high-end appliances, spacious rooms

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    Great location!
    • Leisure trip
    • Couple
    • Corner Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Becoming little old; things are falling apart and it’s less clean than a while ago.

    Location. Kitchen. Quiet.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    8.0
    Great accomodation right in the city center !
    • Leisure trip
    • Solo traveler
    • Corner Studio
    • Stayed 5 nights

    I wish they serve breakfast even only for coffee and pastry.

    Location ! Right in the center so very easy to explore the city. Its closed to shopping area and all foods shops such as Burger King which is only steps away! The room is clean and spacious. The staffs are very nice, friendly and helpful. Definetely will go back. Highly recommended.

    Stayed in December 2023

  • Reviewed: January 24, 2024

    8.0
    Amazing views and location
    • Leisure trip
    • Group
    • Apartment
    • Stayed 2 nights

    A man from the staff was very rude at the parking area, when we tried to get into the car lift he yelled at us "het is defect!". It had a green light so we couldn't tell! During our second night, the light of the room went on on its own twice, so weird, after turning it off we couldn't turn it on again. And finally, the apartment had cracks on the floor, which looked a bit of low quality. I didn't like the idea of getting charged a deposit higher than the full stay (I travel a lot and NEVER get charged a deposit!), and also didn't like that the rules stablished you get charged 25 EUR per 30 minutes after check-out time! If you will charge that, at least add a lift or fix how they are programmed because right before check-out time they were soooo busy and we could get into one after 20 mins of wait!!

    The view from the rooms is amazing! It is located right in the center of Rotterdam so we could walk everywhere. The apartments were spacious and very well equipped. The beds were extremely comfortable.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    It looks that under the bed it hadn't been clean for years. Pack of sigarettes,woman fingernail,tonnes of dust. Couple of alive roaches were found as well.

    Perfect location, awesome view. Everything that you need to stay for a few days in the middle of Rotterdam!

    Stayed in January 2024

  • Reviewed: January 6, 2024

    9.0
    Spectacular View.
    • Leisure trip
    • Couple
    • Family Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The View. Spacious apartment. Very friendly staff.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Corner Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Cold at night

    Location and view

    Stayed in January 2024

  • Reviewed: December 29, 2023

    8.0
    Stylish, great view and location but not not without faults.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    1) The email I got from the property on the day of arrival says the reception is on the 5th floor (25.12.2023). This is no longer the case: the reception is in the main lobby on the ground floor as you enter. We went straight up to the fifth floor to be told off for looking for the reception on the wrong floor. The receptionist was quite "assertive" in telling us that we got it wrong. Surely it's not that difficult to update the information you send out via booking.com. 2) The email also states that the deposit will be taken in cash or using "the same credit card that was used to make the booking". It turns out it doesn't have to be the same card, but it has to be a CREDIT card. I had booked and paid for the stay using a debit card, and the receptionist didn't want to accept or charge the same card but required a credit card (or cash). I suggest when you update the information you send out to guests you make that very clear. 3) The decor is cool but has definitely seen better days. There was balls of dust behind the curtains, the mattress was dirty, the pillows were old and yellow, the rug stained, the TV outdated and they offer a Chromecast for 5 euros a day if you want to be able to stream anything...

    1) The windows and the spectacular view!!! 2) Centrally located, walking distance from the train station 3) Comfy bed 4) Underfloor heating 5) The studio was spacious 6) Allessi and Miele kitchen It could have been perfect if not for a few minor issues...

    Stayed in December 2023

  • Reviewed: December 25, 2023

    9.0
    My stay was wonderful. Would definitely stay again but would request a different room that does not have these issues.
    • Leisure trip
    • Family with young children
    • Penthouse
    • Stayed 2 nights
    • Submitted from a mobile device

    Door seemed like it was braced in the past which felt like it never closed well and you can hear all the corridor noise. And the wind sound and draft was very noisy.

    Location, view and overall look of the apartment.

    Stayed in December 2023

  • Reviewed: December 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Booked family studio which was huge. The hotel changed us to a 2 bedroom place when we found out there was something wrong with the tap. Reception was very helpful and the location fantastic. Very good value for money.

    Stayed in December 2023

Showing 1 - 25

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