Reviews of Grand Hotel Terminus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Zander Kaaes Gate 6, Bergenhus, 5015 Bergen, Norway
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Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewExcellent breakfast
Dear Joe:) Thank you so very much for your excellent review! We are delighted that you liked our breakfast so much! Have a lovely day! Warm regards, Vera, Front Desk, Grand Hotel Terminus
Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewGreat location right next to train station
Temperature control in room poor
Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewBreakfast and location very close to train station
Too small room compared to the price. The room carpet is very dirty.
Dear Malinee, thank you so much for taking your time to give us a review - we appreciate your honest feedback as we constantly want to improve our level of service! We will take the comment about the price and the carpet with us further. Other than that, we are happy to hear that you enjoyed the breakfast and our location and we hope to see you back here at Grand Terminus and in Bergen! Best regards from Tiril and the rest of the team at Grand Hotel Terminus
Dear Malinee, thank you so much for taking your time to give us a review - we appreciate your honest feedback as we constantly want to improve our level of service! We will take the comment about the price and the carpet with us further. Ot… Show more
Reviewed: August 29, 2025 · Stayed in August 2025
Verified reviewThe main building itself was beautiful, but our room was in an annex and was quite small. As it was not in the main building, we had to walk to the rain to get our meals in the hotel. The hotel bistro was wonderful and the breakfast was very good. The location very close to the train station was perfect for us.
The room was quite small and cramped compared to anywhere else we stayed in Scandinavia.
Hi Ira, Thank you for your feedback following your stay with us at Grand Hotel Terminus. We're very pleased to hear that you enjoyed Amundsen Bar & Bistro as well as our breakfast. We hope to welcome you back soon. Best regards, Aleksander
Hi Ira, Thank you for your feedback following your stay with us at Grand Hotel Terminus. We're very pleased to hear that you enjoyed Amundsen Bar & Bistro as well as our breakfast. We hope to welcome you back soon. Best regards, Al… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewReviewed: August 28, 2025 · Stayed in July 2025
Verified reviewReviewed: August 28, 2025 · Stayed in August 2025
Verified reviewGreat location as the train station was directly across the street and it was a short walk to the Bryggen historical area. Great breakfast. Wonderful.
Rooms could have been more updated.
Hi Diane , Thank you for your kind words! We're happy you enjoyed the location and breakfast. We appreciate your feedback on the rooms and will keep it in mind. Grand Hotel Terminus , Front desk. Ghazi
Reviewed: August 27, 2025 · Stayed in August 2025
Verified reviewReviewed: August 26, 2025 · Stayed in August 2025
Verified reviewSo lovely 😍
Nothing
Dear Katharine. Thank you so much for your kind words! We’re truly delighted to hear that you had such a lovely experience. It means a lot to us, and we hope to welcome you back again soon. Warm regards, Siri and the rest of the team at Terminus 😊
Dear Katharine. Thank you so much for your kind words! We’re truly delighted to hear that you had such a lovely experience. It means a lot to us, and we hope to welcome you back again soon. Warm regards, Siri and the rest of the team at Ter… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewNice location and the staff was very nice.
The main light went out and the cleaning staff didn't notice it. The same with the body wash in the shower.
Dear James, Thank you for your kind words about our location and staff. We apologize for the oversight regarding the light and the body wash, and we appreciate you bringing it to our attention. Your feedback helps us improve, and we hope to welcome you back in the future. Best regards, Siri and the rest of the team at Grand Hotel terminus.
Dear James, Thank you for your kind words about our location and staff. We apologize for the oversight regarding the light and the body wash, and we appreciate you bringing it to our attention. Your feedback helps us improve, and we hope to… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewLocation is good, just cross the road to train station. Nice and more varieties breakfast. Big bath room.
Dirty carpet and smelly room. The hotel is almost 100 years old.
Dear Malinee. Thank you for your feedback! We're glad you enjoyed the location, breakfast, and spacious bathroom. We're sorry to hear that some aspects of the room did not meet your expectations, and we appreciate you bringing this to our attention. We hope to welcome you back in the future! Grand Hotel Terminus, front desk. Siri
Dear Malinee. Thank you for your feedback! We're glad you enjoyed the location, breakfast, and spacious bathroom. We're sorry to hear that some aspects of the room did not meet your expectations, and we appreciate you bringing this … Show more
Reviewed: August 24, 2025 · Stayed in July 2025
Verified reviewVery friendly staff and gave us an upgrade
No AC, room was very warm in the heatwave. Staff did do everything they could to make it bearable though
Hi , Thank you so much for your review. We are happy that you were happy with the upgrade and with your stay. We apologize for the AC and we will make sure to pass the message to the appropriate department. Looking forward to having you with us and in Bergen. Grand Hotel Terminus , Front desk. Ghazi
Hi , Thank you so much for your review. We are happy that you were happy with the upgrade and with your stay. We apologize for the AC and we will make sure to pass the message to the appropriate department. Looking forward to having you wit… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewGreat room in a beautiful building. Great location to walk into the town center.
When arriving by car, you had to park the car at the train station car park which was not very far in foot but rather complicated to get to by car. The staff at reception were not very forthcoming with information about how best to get there. This info should be mentioned on the booking.com website before having people there is an actual car park at the hotel. Also in the bar was very unfriendly… the place was empty and they were not busy at all, yet they would not bring us the menu and only reluctantly asked us what we wanted to order but immediately asked for payment. This is not what I would expect from a whisky lounge/bar type setting… it felt more like a pub setting.
Hi Yasmine, Thanks for your feedback. We`re glad you enjoyed the room and location. We are sorry to hear about the parking difficulties and the bar experience.Your comments will help us improve both communication and service and we will make sure the appropriate department is informed. Grand Hotel Terminus, front desk. Ghazi
Hi Yasmine, Thanks for your feedback. We`re glad you enjoyed the room and location. We are sorry to hear about the parking difficulties and the bar experience.Your comments will help us improve both communication and service and we will mak… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewReviewed: August 24, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewLovely historic building and modern, spacious room. Very conveniently located next to the train station with beautiful surroundings. Breakfast was fabulous.
Nothing
Dear Peggy, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us, especially our delicious breakfast, the blend of historic charm and modern comfort in your room, and our convenient location near the train station. It means a lot to us that you took the time to share your positive experience. We truly appreciate your kind words and hope to welcome you back again soon! Warm regards from Tiril and the rest of the team at Grand Hotel Terminus
Dear Peggy, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us, especially our delicious breakfast, the blend of historic charm and modern comfort in your room, and our convenient locatio… Show more
Reviewed: August 22, 2025 · Stayed in August 2025
Verified reviewGreat complimentary breakfast buffet with manu different food choices! Location is very close to the train station.
Dear Shultz, Thank you very much for your kind feedback! We are happy to hear that you appreciated our breakfast buffet and the varied selection, as well as the central location near the train station. We are pleased to know that you had a good stay, and we hope to have the pleasure of welcoming you back on a later occasion! Best regards from Tiril and the rest of the team at Grand Hotel Terminus
Dear Shultz, Thank you very much for your kind feedback! We are happy to hear that you appreciated our breakfast buffet and the varied selection, as well as the central location near the train station. We are pleased to know that you had a … Show more
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewReviewed: August 20, 2025 · Stayed in July 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewWe stayed in the Villa and it was just lovely. Our room was functional and had every thing we needed. It was very clean and the shower had great water pressure. The windows opened at night to let in some cool air which was great. There is even a shared laundry room where we were able to do a load of laundry for free. The breakfast buffet was delicious, we chose to eat there every morning of our stay even though we usually opt out of hotel breakfasts.
Nothing!
Dear Emily, Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Grand Hotel Terminus and that the Villa provided everything you needed for a comfortable and pleasant stay. It’s especially nice to know that you appreciated the cleanliness, the practical room layout, the refreshing night air, and the complimentary laundry facilities. We're also very happy that you chose to enjoy our breakfast buffet each morning, that truly means a lot to us. Your kind words are greatly appreciated by the entire team. We would be thrilled to welcome you back again in the future! Kind regards, Kaja Karoline | Front desk Team
Dear Emily, Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Grand Hotel Terminus and that the Villa provided everything you needed for a comfortable and pleasant stay. It’s especially n… Show more
Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewBreakfast was tasty! Location was excellent for airport connection.
Hotel needs upgrading from structural and design perspectives. Has a feeling that it is very old. Room is too small, lighting is confusing, door lock was faulty.
Dear Debora, Thank you for your feedback. We’re happy you enjoyed the breakfast and our convenient location. As a historic hotel, we take pride in our unique character and design. That said, we understand that some aspects may not meet all modern expectations. We appreciate your comments about the room and will take them into consideration. We hope to welcome you back for a more comfortable stay in the future. Best Regards, Kaja Karoline | Front desk team
Dear Debora, Thank you for your feedback. We’re happy you enjoyed the breakfast and our convenient location. As a historic hotel, we take pride in our unique character and design. That said, we understand that some aspects may not meet all … Show more
Reviewed: August 17, 2025 · Stayed in July 2025
Verified reviewReviewed: August 17, 2025 · Stayed in July 2025
Verified reviewLocation
Room were nit properly functional. It has very hot and there is no fan. Staff keep saying to wait but we as a tourist suffering even after paying money. If we paid money then we should get service. That room was suffocating because of absence of fan
Dear Neha, Thank you for taking the time to share your experience. We sincerely apologize that the room did not meet your expectations and that the temperature made your stay uncomfortable. We fully understand how frustrating this must have been. During your stay, Bergen experienced extreme weather with a heatwave, which is not typical for Norway. We take your feedback seriously and will follow up internally to ensure that such situations are handled better in the future. We hope you will give us another chance at a later occasion, so we can provide you with an experience that reflects our usual standards. Best regards Silje - Front Desk Manager
Dear Neha, Thank you for taking the time to share your experience. We sincerely apologize that the room did not meet your expectations and that the temperature made your stay uncomfortable. We fully understand how frustrating this must hav… Show more