Reviews of Heartbreak Hotel

Hello Carl-Martin, First of all, I must say that I am very sorry we were not able to meet your expectations. My personal recommendation for you in the future would be not to overlook details such as the hotel description or even the photos before making a booking, as these clearly state all relevant information such as room sizes, the year the hotel was built, its location, facilities, and even the scope of the breakfast offering. Our staff also provide personal clarification, upon request, regarding what type of breakfast we offer in the mornings – breakfast CAN be booked on site and is not mandatory. Likewise, staying overnight in our hotel is not mandatory – we are happy to refund our guests the full booking price if they inform us at check-in that the hotel does not meet their expectations. In fact, our hotel dates back to 1898 (also mentioned in the description) and is intentionally somewhat aged in character, though of course tastes will always differ. At least we managed to score a few points with our beds – lucky us there. I wish you all the best! Best regards, Erik

Hello Carl-Martin, First of all, I must say that I am very sorry we were not able to meet your expectations. My personal recommendation for you in the future would be not to overlook details such as the hotel description or even the photos … Show more

Dear Sir, we are very sorry that the incurred late check-in fee caused such dissatisfaction during your 12-hour stay with us. To clarify the circumstances once again: our check-in times are clearly listed on Booking.com, which is also likely the reason you submitted a late check-in request via that platform. We responded to your request immediately and also informed you of the associated fee. I’m also sorry that you apparently missed our reply to your written inquiry. Yes, it is correct that we call ourselves a HOTEL – we are a small country hotel dating back to 1898, located in a very remote and rural area, as is described across all platforms. Due to these conditions, and in order to preserve the building, a certain level of economic viability must be maintained. As we explained on site, this means that during the “pre-season,” we already open our doors to guests seeking accommodation during their travels, but our reception hours – and therefore our check-in times – are reduced. As you noticed, you were our only guests at check-in. Staffing a reception desk until midnight or throughout the night is simply not feasible for us. This is why, in the off-season, fees apply for late check-ins if an employee has to return to the hotel after hours to check in guests – as they are, of course, compensated for their time. You may look up standard hourly wages in the Norwegian hospitality sector online, as well as our published reception hours. We sincerely apologize if any misunderstandings occurred due to a language barrier and if you were unable to understand or accept the situation. Why you also rated the cleanliness of the hotel poorly is unclear to us. It is correct that in an old building like that not everything has the highest standard and some parts of the HOTEL do have some kind of patina caused by the historical use for more than 100years. We actually try to keep those old parts alive. The lobby was completely cleaned by staff immediately in the morning after your stay, following your nighttime use of the area for meal preparation – which we will refrain from further commenting on. We hope you still had a wonderful time in Norway and that your stays at larger hotels were more to your liking. Best regards, Your Heartbreak HOTEL

Dear Sir, we are very sorry that the incurred late check-in fee caused such dissatisfaction during your 12-hour stay with us. To clarify the circumstances once again: our check-in times are clearly listed on Booking.com, which is also likel… Show more