399 Kennedy Road, 4140 Napier, New Zealand
#20 of 31 hotels in Napier
Guests' ChoiceBased on 111 hotel reviews
8.1Cleanliness
8.7
Comfort
8.5
Location
8.4
Facilities
8.1
Staff
8.9
Value for money
8.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 April 2024
Doug
New ZealandDog friendly
Location central
Stayed in April 2024
Reviewed: 23 February 2024
Dawn
New ZealandA little road noise but ok.
Frank was very helpful. Pool was very nice too.Beds very comfortable.
Stayed in February 2024
Reviewed: 19 February 2024
Rebecca
New ZealandLoved the open feel, lots of windows all openable and sun streaming through the whole place in the morning. Real coffee in the cupboard... and no problem having my dogs there - wonderful! I think all units were occupied but never heard any neighbours which was great. Good air-con coped with a very warm night. Nice atmosphere at this place, great to hear the children playing in the pool thismorning!
Stayed in February 2024
Reviewed: 26 January 2024
Sue
New ZealandGreen pool needs better looking after Rubbish bin was broken Shower pressure very low
Good size. Comfortable bed
Stayed in January 2024
Reviewed: 19 January 2024
Joann
New ZealandThe only issue was the shower head was old and didn't detach, the water pressure was ok and could've been better
Very clean, very comfortable beds, great kitchen with a full stove and oven. Good selection of hot drinks, and good toiletries supplied.
Stayed in January 2024
Reviewed: 30 December 2023
Acharya
NepalCenter location good value
Stayed in December 2023
Reviewed: 13 November 2023
Irene
New ZealandLittle bit noisy
Just what we needed for the 1 night to go to RW concert
Stayed in November 2023
Reviewed: 2 November 2023
Dickson
New ZealandThat it was so close to everything we needed
Stayed in October 2023
Reviewed: 25 October 2023
Rose
New ZealandNothing it suited us perfectly
Lovely comfortable room. Awesome that it was all one level as i was travelling wilth my mother who has disability issues. Also big plus that my poodle was allowed to stay too.
Stayed in October 2023
Reviewed: 23 October 2023
Amber
New ZealandThe room had a bit of funky smell.
It was nice and close to everything. The room was clean and tidy. The staff were friendly. It was great that there was a little kitchen and cutlery and cookery.
Stayed in October 2023
Reviewed: 21 October 2023
Roger
New ZealandSofa was uncomfortable. Non slip mats for tye shower should be standard.
Fully equipped for cooking. Comfortable bed and good location.
Stayed in October 2023
Reviewed: 17 October 2023
Conrad
New ZealandFrank was cool ,very helpful easy to talk to great location for my work around Napier
Stayed in October 2023
Reviewed: 2 October 2023
Catherine
New ZealandWe needed a place to stay with our little furry four-legged friend for the night and the room far exceeded my expectations TBH! Room was tired and dated BUT the room was very clean and tidy, comfy beds and didn't smell!!
Stayed in October 2023
Reviewed: 13 August 2023
Angela
New ZealandOur only complaint was that a couple of the towels had stains on them.
We were pleasantly surprised with our accommodation, it was clean and tidy.
Stayed in August 2023
Reviewed: 19 April 2023
Alfred
New ZealandBit on the expensive side.
Comfortable bed nice and clean.
Stayed in April 2023
Reviewed: 6 February 2023
Kayebarnett
New ZealandVery clean and tidy . large rooms comfy beds serviced nicely
Stayed in February 2023
Reviewed: 2 February 2023
Talei
New ZealandNice friendly owner booked us a second room last minute. Loved how there's ovens in the rooms we had bacon and eggs for breaky :)
Stayed in January 2023
Reviewed: 24 October 2022
Teresa
New ZealandSecurity lights out front very bright through the curtains at night
Friendly staff. Comfy beds
Stayed in October 2022
Reviewed: 4 September 2022
Maraea
New ZealandThe guy was very nice
Stayed in September 2022
Reviewed: 6 August 2022
Eva
New ZealandThe decor is on the dated side and dining chairs stained, which made for a poor first impression. Overpowering scent of air freshener. A car is needed to get into the town centre. We got the last available room, which was for a family rather than a couple, and the price was very steep.
It’s dog friendly! This was our second stay there. The room was clean, the bed comfy, the heat pump silent, shower great. The busy road was quiet during the night.
Stayed in August 2022
Reviewed: 26 July 2022
Varghese
New ZealandNice Room
Stayed in July 2022
Reviewed: 12 July 2022
Carol
New ZealandLayout was a little bit squashed - rubbish bin in the way as no where else to go
Lovely welcoming staff, Clean and tidy unit that suited our needs
Stayed in July 2022
Reviewed: 28 June 2022
Nur
New ZealandNone
Good location and friendly staff
Stayed in June 2022
Reviewed: 10 June 2022
Keith
New ZealandI booked paid for two rooms ,only got 1 room. Very poor
Heaps of room, very dog friendly
Stayed in June 2022
Hattingen, Germany
Vail, USA
Madrid, Spain
Albon, France
Calheta, Portugal
Dawlish, UK
Prato, Italy
Sighnaghi, Georgia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content