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Reviews of Arrowtown House Boutique Hotel 4 stars

10 Caernarvon Street, 9302 Arrowtown, New Zealand

#7 of 18 hotels in Arrowtown

Guests' Choice

Review score

Based on 65 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.4

  • Location

    9.7

  • Facilities

    9.3

  • Staff

    9.4

  • Value for money

    8.1

  • Free WiFi

    9.9

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Showing 1 - 74

  • Reviewed: 27 March 2018

    10
    Comfortable stay
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Lovely garden area off room to relax in.Big bath. Well stocked fridge with complimentary drinks. Lovely staff.Easy walking access to town centre.

    Stayed in March 2018

  • Reviewed: 7 March 2018

    10
    A relaxing,private, typical Central Otago retreat with superb hosts Cathy & Jason. A special visit.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights

    There were no 'dislikes' at all.

    A generous sized room with a small lounge, outside porch area and garden courtyard. The bed was kingsize and comfortable. Great amenities, washing machine and drier, fridge, microwave etc. Wonderful home made breakfasts each morning. Warm hospitality.

    Stayed in March 2018

  • Reviewed: 25 February 2018

    10
    A fabulous little gem in Arrowtown!
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room
    • Stayed 1 night

    Nothing

    A very cosy and comfortable place to say with everything you need. It has a washing machine and dryer in the bathroom (with free washing powder too) which was fantastic for doing a quick load of washing whilst we were there. Our host, Cathy was lovely and made sure we had everything we needed. Little extras (like a fruit bowl) was a lovely addition! Great Location, within walking distance to the main street. Possibly a little hilly for older people who find walking up/down hills a struggle but you can always take the car!

    Stayed in February 2018

  • Reviewed: 11 February 2018

    8.8
    Friendly and relaxing.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 2 nights

    Hosts were lovely lovely people. The furnishings were a little more dated than I expected but it was homely and immaculate. Wonderfully quiet and a very comfortable bed.

    Stayed in February 2018

  • Reviewed: 29 January 2018

    9.6
    Spot on, a wonderful way to finish our holiday.
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a heatwave and so very hot, the fan did its best.

    Wonderful room with great facilities, great bonus to have a washing machine and dryer in the very large bathroom. Stylish and very comfortable, kept immaculately clean by the very friendly staff. Great location and a 5 min walk into the town centre.

    Stayed in January 2018

  • Reviewed: 21 January 2018

    9.6
    A great rest away. Will probably be back
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    You would have to be a pretty picky person to find fault with the accommodation. They only thing I could say is that with us having multiple artificial parts eg kness and hips, we found the loose stones VERY hard to walk on

    We loved the extra little touches eg muffins fruit soft drinks

    Stayed in January 2018

  • Reviewed: 11 January 2018

    8.3
    Lovely room, very friendly owners.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was at the top of the house with a sloping roof. It was very hot and although we used the fan and opened doors and windows it was still too hot to sleep comfortably.

    Lovely room, very friendly owners. Nice breakfast brought to the room

    Stayed in January 2018

  • Reviewed: 27 November 2017

    6.3
    Good location but wouldn’t stay again
    • Couple
    • Premier Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very expensive for what was on offer Although the room was lovely, for the price charged breakfast selection was quite limited and there was no facilities eg spa etc

    Good room and location

    Stayed in November 2017

  • Reviewed: 20 November 2017

    10
    Had a very relaxing, comfortable & enjoyable visit. Great location.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 5 nights

    Friendly cheerful owner, great location-walking distance to cafe, restaurants, shopping, hiking & cycling. Spacious room with comfy bed and spacious bathroom. Great shower and good heaters. Lovely outdoor garden area for relaxing for each room. Fresh fruit and cold water in lobby a nice touch. Tea & coffee & cookies in room. Breakfast brought to your room on a tray and beautifully presented! great wifi.

    Stayed in November 2017

  • Reviewed: 5 November 2017

    10
    A perfect stay in an outstanding guest house.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing! Beyond reproach.

    Beautifully presented accommodation. Very high quality furnishings and bed so comfortable! Host extremely welcoming and friendly. Excellent breakfast brought to our room. A perfect experience.

    Stayed in November 2017

  • Reviewed: 25 October 2017

    10
    Treat yourself to a stay here. Arrowtown was a great place to explore.
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not a thing.

    Arrowtown House was a standout of our New Zealand trip. A most elegant accom. Warm welcome. We were given lots of information about Arrowtown. We had 3 nights there. The outdoor seating area a bonus.

    Stayed in October 2017

  • Reviewed: 23 April 2017

    8.8
    A lovely place to stay
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 2 nights

    Our room was really comfortable and the bed was great. We had plenty of DVDs to choose from to watch in the evening. Only problem was lack of somewhere relaxing to sit while watching TV. Still, a really lovely place to stay.

    Stayed in April 2017

  • Reviewed: 22 April 2017

    5.8
    Nice room and very spacious.
    • Leisure trip
    • Solo traveller
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night

    "The owner was very "distant" towards me with a less than enthusiastic attitude. I did arrive after "check in hours", about 45 minutes late. I had informed the owner of this and a note left on how to get to and access my room. It was not explicit on the web site, but apparently I had booked a room without breakfast. For more than $320 I thought breakfast would certainly have been included, even just a coffee and toast. However, in the morning, I found out that that was an incorrect assumption when I enquired where breakfast was served. And it was said and in a very demeaning tone. Would not recommend this place to anyone. Save your money and go elsewhere

    Nice room and very spacious. Close to "town

    Stayed in April 2017

  • Reviewed: 17 April 2017

    10
    Breakfast was Amazing!
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night

    Breakfast was Amazing! Gourmet and delicious. Beautiful dining room and our bedroom was also spacious, beautifully decorated - nice layout with amenities and a lovely balcony. Just a short walk to the small town business district. Wish we could have stayed longer. We chose this town based on location. We were flying out the next morning and it was very convenient to the Queenstown airport.

    Stayed in March 2017

  • Reviewed: 21 March 2017

    10
    Arrowtown a must!
    • Leisure trip
    • Couple
    • Queenstown Escape - Premier Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The attention to detail was excellent and the food was superb. Lovely place to stay at Arrowtown and the hosts were fantastic! I would highly recommend.

    Stayed in February 2017

  • Reviewed: 25 February 2017

    10
    Look no further
    • Leisure trip
    • Couple
    • Queenstown Escape - Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was perfect. A wonderful welcome. Little things like a basket of fruit, homemade biscuits, plunger coffee and fantastic collection of DVDs. The hotel was located a mere stone's throw from the main street of Arrowtown. Wished we had longer there.

    Stayed in February 2017

  • Reviewed: 14 January 2017

    9.6
    Great comfort accomodation
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really

    Loved having a washing machine/dryer also a clothes rack to dry clothes on that can't go in dryer. Also microwave/ coffee plunger

    Stayed in December 2016

  • Reviewed: 9 January 2017

    10
    Incredibly Beautiful!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We were treated with the upmost respect, allowing us to relax and enjoy the pleasures of each other's company in such a beautiful place embedded deep in NZ's history. The location of the boutique was perfect and the individualised breakfast was exquisite!! The flavours of the cuisine was delicious supported with high level table presentation and service. We left feeling incredibly blessed, grateful and very special to have found such an inspiring place to stay and visit. We highly recommend this stunning boutique.

    Stayed in January 2017

  • Reviewed: 1 January 2017

    9.6
    Best accommodation we had in New Zealand
    • Leisure trip
    • Family with young children
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perhaps a bit expensive but we're from South Africa so the exchange rate makes everything expensive for us

    Very friendly and informative hosts. Beautiful rooms and bathrooms Unbelievably good breakfast and muffins.

    Stayed in December 2016

  • Reviewed: 19 December 2016

    9.6
    Steve and the team were very welcoming and this made for a...
    • Leisure trip
    • People with friends
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Steve and the team were very welcoming and this made for a great first impression. The room itself was large and well fitted out with various features which made for a comfortable stay. Having a washing machine in the room was an added bonus and there was plenty of space outside on the patio area to dry clothes in the warm NZ sun.

    Stayed in December 2016

  • Reviewed: 30 October 2016

    9.2
    Welcoming and comfortable
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night

    I prefer no mini bar and parking was a little tight.

    Host was welcoming, room comfortable and well designed. The addition of some baked items was welcome.

    Stayed in October 2016

  • Reviewed: 26 October 2016

    10
    Spring in Arrowtown
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 3 nights

    Very comfortable accommadation with thoughtful hosts who were knowledgeable with local attractions and activities. Lovely breakfasts with a daily changing menu. Peaceful and quiet location.

    Stayed in October 2016

  • Reviewed: 20 April 2018

    10
    We will be back!!
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Cathy was a terrific host...went above and beyond when she shipped a pair of jeans left behind to our next stop in this beautiful country!!

    Stayed in April 2018

  • Reviewed: 16 April 2018

    10
    Excellent accommodation central Arrowtown.
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room
    • Stayed 4 nights

    Nil

    Beautiful breakfast.

    Stayed in April 2018

  • Reviewed: 20 February 2018

    10
    Fantastic, friendly Staff.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Fantastic, friendly Staff. Elegant and quiet room. Great location for a longer stay.

    Stayed in February 2018

  • Reviewed: 23 January 2018

    9.6
    Absolute beautiful place to stay
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in January 2018

  • Reviewed: 20 January 2018

    7.9
    Beautiful property in a lovely, quiet location.
    • Leisure trip
    • Couple
    • Special Offer - Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was very warm, but a fan was provided.

    Lots of restaurants and bars within a two minute walk. Lovely quiet location.

    Stayed in January 2018

  • Reviewed: 31 March 2017

    9.2
    Spacious with attention to detail
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Spacious with attention to detail

    Stayed in March 2017

  • Reviewed: 28 March 2017

    9.5
    Quiet thoughtful touches
    • Business trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 2 nights

    attention to detail, bath salts, home made cakes and fruit, little homey touches

    Stayed in March 2017

  • Reviewed: 20 March 2017

    7.5
    lOUDE PEOPLE ABOVE
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 3 nights

    lOUDE PEOPLE ABOVE

    Stayed in March 2017

  • Reviewed: 15 March 2017

    10
    Luxury and privacy
    • Leisure trip
    • Group
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    All fabulous

    Stayed in March 2017

  • Reviewed: 2 March 2017

    9.6
    Excellent place to stay - enjoy!!
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Could not fault it!

    Wonderful location, amazing hosts, fantastic & delicious breakfasts, perfect!

    Stayed in February 2017

  • Reviewed: 23 February 2017

    10
    Don't stay anywhere else in arrow town ( if you can get in )
    • Couple
    • Queenstown Escape - Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything. Attention to every detail was fabulous

    Stayed in February 2017

  • Reviewed: 21 February 2017

    10
    Room perfect ,breakfast fit for a king
    • Leisure trip
    • Couple
    • Queenstown Escape - Premier Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing !!!!!!!

    Room perfect ,breakfast fit for a king Anyone who loves perfection in a hotel , it's here .

    Stayed in February 2017

  • Reviewed: 18 February 2017

    7.5
    comfortable but expensive
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    rates too high for the facility on offer

    comfortable clean. good location

    Stayed in February 2017

  • Reviewed: 13 February 2017

    8.8
    spot on
    • Leisure trip
    • Solo traveller
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night

    room wasn't dark enough for us in the morning

    attention to detail, just well thought out, and a great location

    Stayed in February 2017

  • Reviewed: 22 January 2017

    9.6
    Wonderful hosts, couldn't fault anything.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wonderful hosts, couldn't fault anything. Will stay again.

    Stayed in January 2017

  • Reviewed: 11 January 2017

    5.8
    This place is a B&B not a hotel.
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 5 nights

    This place is a B&B not a hotel.

    Stayed in December 2016

  • Reviewed: 16 December 2016

    9.6
    nice and quiet friendly staff very relaxing
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night

    great breakfast beautiful room garden

    Stayed in November 2016

  • Reviewed: 12 December 2016

    8.8
    Beautiful location and comfortable
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Didnt like the senor extractor fan going on all the time when entering bathroom.

    Garden courtyard with our room. Comfy bed.

    Stayed in December 2016

  • Reviewed: 7 December 2016

    9.6
    Comfort, style, convenience and simply superb breakfasts.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 4 nights

    Best hotel breakfasts I have ever had!

    Stayed in December 2016

  • Reviewed: 28 November 2016

    7.5
    Spacious and nice room.
    • Leisure trip
    • Solo traveller
    • Queenstown Escape - Premier Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Its more a luxury bed and breakfast instead of an hotel.

    Spacious and nice room. Friendly personnel.

    Stayed in November 2016

  • Reviewed: 18 November 2016

    10
    muffins at the bottom of the stairs every morning.
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night

    muffins at the bottom of the stairs every morning.

    Stayed in October 2016

  • Reviewed: 13 November 2016

    7.9
    Room was quite dark
    • Business trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 2 nights

    Room was quite dark

    Stayed in November 2016

  • Reviewed: 31 October 2016

    9.5
    Beautiful garden.
    • Leisure trip
    • Couple
    • Queenstown Getaway - Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful garden. Homemade cookies

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 16 February 2016

    9.6
    What was there not to like, great rooms , great shower ,...
    • Leisure trip
    • Couple

    Guys, get rid of the midget ironing boards and get some "adult" size ones ....difficult for some people to kneel and few want to sit down and iron on a small surface!!

    What was there not to like, great rooms , great shower , great staff

  • Reviewed: 13 February 2016

    10
    The breakfasts were superb and service excellent.
    • Leisure trip
    • Couple

    The breakfasts were superb and service excellent. Location close to the heart of Arrowtown means you can leave the car and walk to restaurants, shops, pubs, walking tracks and historical village.

  • Reviewed: 26 January 2016

    9.6
    Superb decor and gardens.
    • Leisure trip
    • Couple

    No dislikes. Expensive but you feel like you're getting what you've paid for.

    Superb decor and gardens. Excellent breakfasts and extra touches. Loved the private garden and seating area. Only a few minutes walk to centre.

  • Reviewed: 22 January 2016

    9.6
    Lovely public area, delicious home cooking extras included,...
    • Leisure trip
    • Couple

    Ask for room with balcony or low Windows if u like to see out.

    Lovely public area, delicious home cooking extras included, thought given to all details. Wasn't expecting own laundry in bathroom-a bonus.

  • Reviewed: 7 January 2016

    10
    Perfect retreat like accommodation.
    • Leisure trip
    • Couple

    Perfect retreat like accommodation. We arrived late, very tired, only stayed one night but wished we'd stayed at least 3. Fantastic service, home cooked treats in the rooms, beautiful finishings, perfect home away from home.

  • Reviewed: 28 November 2015

    10
    Attention to detail was obvious and seemed paramount to us...
    • Leisure trip
    • Couple

    Attention to detail was obvious and seemed paramount to us enjoying our stay at Arrowtown. We could not fault the food and accommodation, every little detail was thought of from booking the initial holiday to securing our motorcycle away from view.

  • Reviewed: 10 November 2015

    10
    The location is excellent so close to very good restaurants...
    • Leisure trip
    • Couple

    The location is excellent so close to very good restaurants and great cycle trails and wineries. Arrowtown house has everything you could wish for. Fantastic breakfasts and great rooms with even a washing machine and drier Steve and Jeanette are fantastic nothing is too much trouble. Can't wait to stay again some time

  • Reviewed: 24 October 2015

    10
    Location was perfect!
    • Leisure trip
    • Couple

    Location was perfect! The room was just beautiful, they have thought of everything you could possibly want in a boutique hotel. Steve was really friendly and helpful with anything we needed. Was the perfect getaway, cannot recommend highly enough. We loved it!

  • Reviewed: 16 October 2015

    10
    Fantastic wee set up.
    • Leisure trip
    • Couple

    Fantastic wee set up. As a local (within 100km) we were rapt to find this gem of a place. Close to home but far enough to be on holiday. Steve and his wife were amazing hosts, full of great info and happy to go the extra mile for us to ensure we had a great night. Best location in one of the most beautiful spots in NZ

  • Reviewed: 30 January 2015

    10
    Everything was perfect from the beautiful, spacious bedroom,...
    • Leisure trip
    • Couple

    We couldn't stay longer.

    Everything was perfect from the beautiful, spacious bedroom, bath and private patio to the furnishings, amenities (including washer and dryer in the room), quiet and great proximity to the village.

  • Reviewed: 16 May 2016

    10
    Truly excellent food and generous and informative staff.
    • Leisure trip
    • Couple

    Nothing not to like.

    Truly excellent food and generous and informative staff.

  • Reviewed: 30 April 2016

    7.1
    Choice of TV channels poor.
    • Leisure trip
    • Couple

    Choice of TV channels poor.

  • Reviewed: 12 April 2016

    10
    Excellent hosts and a perfect location for the village.
    • Leisure trip
    • Couple

    Excellent hosts and a perfect location for the village. Rooms quite self contained. Would recommend it to all friends.

  • Reviewed: 3 April 2016

    9.6
    the personal touch of the peanut brownies, the library,the...
    • Leisure trip
    • Couple

    breakfast was not available

    the personal touch of the peanut brownies, the library,the umbrellas, the big bath and candles

  • Reviewed: 2 April 2016

    10
    The facilities were excellent
    • Leisure trip
    • Couple

    Nothing

    The facilities were excellent

  • Reviewed: 30 March 2016

    9.6
    Lovely property with great views and wonderful location.
    • Leisure trip
    • Couple

    Lovely property with great views and wonderful location. Very well serviced. Will definitely be coming back.

  • Reviewed: 21 March 2016

    10
    Could not fault the facility or management.
    • Leisure trip
    • Couple

    Fresh fruit and biscuits supplied.

    Could not fault the facility or management.

  • Reviewed: 15 March 2016

    9.2
    Fantasic location, and lovely owners.
    • Leisure trip
    • Couple

    Very hard bed.

    Fantasic location, and lovely owners.

  • Reviewed: 28 February 2016

    9.6
    Very friendly team
    • Leisure trip
    • Couple

    Very friendly team Breakfast was superb

  • Reviewed: 23 February 2016

    10
    Fantastic service and vers cozy room
    • Leisure trip
    • Couple

    Fantastic service and vers cozy room

  • Reviewed: 22 February 2016

    10
    Great package, location, room quality, staff and a brilliant...
    • Leisure trip
    • Couple

    Great package, location, room quality, staff and a brilliant breakfast.

  • Reviewed: 19 February 2016

    5.8
    The Bed was far too hard.
    • Leisure trip
    • Couple

    The Bed was far too hard. Breakfast time was inflexible and we're not willing to provide breakfast before 8am.

  • Reviewed: 3 February 2016

    9.6
    Boutique accommodation located close to Arrowtown's main...
    • Leisure trip
    • Couple

    Boutique accommodation located close to Arrowtown's main street.

  • Reviewed: 24 December 2015

    10
    Wonderful location, rooms and owners, many small thoughtful...
    • Leisure trip
    • Couple

    Wonderful location, rooms and owners, many small thoughtful touches made our stay very memorable. Highly recommended.

  • Reviewed: 21 November 2015

    10
    Fabulous location.
    • Leisure trip
    • Couple

    Fabulous location. Great little town with super restaurants and cafes

  • Reviewed: 17 November 2015

    10
    Everything you could need was there.
    • Leisure trip
    • Solo traveller

    Everything you could need was there. Look forward to staying again.

  • Reviewed: 16 September 2015

    9.6
    Great hosts.
    • Leisure trip
    • Couple

    Great hosts. Lovely room and location was great.

  • Reviewed: 28 February 2015

    10
    The room and the breakfasts.
    • Leisure trip
    • Couple

    The room and the breakfasts. The hosts go that extra mile to ensure you enjoy your stay

  • Reviewed: 17 February 2015

    8.8
    breakfast and kind gentle manner of our hosts
    • Leisure trip
    • Solo traveller

    breakfast and kind gentle manner of our hosts

There are also 13 reviews without text. These impact the overall review score.

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