No clear instructions for parking and no drop off facility nearby, had to lug all of our luggage from a nearby parking building which wasn’t easy with young children. Tidy but in need of a deep clean, mold forming on ceiling above shower and dishwasher was disgusting, stunk the entire room out when opened.

Spacious rooms, good facilities suitable for bigger families. Finding a washer/dryer in the room was a welcome bonus.

Stayed in April 2024

Comfy bed and good amenities

Stayed in April 2024

The windows were automatically opening and closing and could not be operated ourselves

Location was great

Stayed in April 2024

NA

Location, large generous size rooms, close to parking and centre centre

Stayed in April 2024

A bit tired, and poorly maintained

Good accommodation, spacious

Stayed in April 2024

The bed was uncomfortable sinking in the middle and springs stabby

We loved the view friendly staff clean and tidy facilities and affordable

Stayed in April 2024

The woman at reception was friendly and professional, so always looking for excrement customer service which we got. Also the room was clean, lots of space and worth the price we paid.

Stayed in April 2024

Wouldn’t stay more than one night as the two bedroom apartment definitely wasn’t big enough for 4 people comfortably.

Good location

Stayed in April 2024

Beds were too hard.

Location

Stayed in April 2024

Our flight was Airline cancelled, so our prepaid accommodation check-in was inadvertently a day late. We advised them ahead of time and as per policy, we were not refunded for the first night we were unable to arrive, but the promised upgrade for the only night remaining, our second pre-booked and paid night, was " system cancelled" and we were kept waiting whilst tired just off our flight while poor Aditya corrected this annoying error. He was great and did his utmost in a bad situation but it was exhausting having to explain and finally retrieve texts showing their replies and promised upgrade ( in lieu of refund) to our delayed arrival. Room was not as clean as it should have been, and some items need urgent attention: light fitting above sink is half off, towel warmer in bathroom has gunk/ residue on it (and I cringed placing my towel near it!), redhead dirty, bed base fabric, faux leather crumbling onto floor and bed was lumpy/ uncomfortable, Bathroom vanity top was laminated and badly water damaged, showing through chipboard at base... The safe in wardrobe was in pieces ( keypad ripped off and left inside safe)? Also, one of the chip packets on offer from mini bar was 3 weeks out of date!

Aditya was wonderful with pre arrival information and on our arrival day, when there was a hiccup with our booking having been cancelled although we advised we were arriving a day late due to a flight cancellation by the Airline. Magical night time view of city from all windows, especially picture cutout windows in bedroom and bathroom Top tower room is a fabulous opportunity to impress, and the views certainly do that; but unfortunately the lack of cleanliness and cheap/ dated fittings just detract from the experience. Losing/cancelling our prepaid booking was just unforgivable!

Stayed in April 2024

Very central

Stayed in April 2024

Nothing

The location and size of apartment

Stayed in April 2024

There were damaged tiles and staining on the carpet. My bedside lamp didn't work and I had to ask twice for it to be replaced.

The room was well equiped and great location. The receptionist lacated me on a higher floor, so I wouldn't be disturbed by construction work in the area.

Stayed in April 2024

2

It is best location for family to stay. Duty Manager Aditya was very helpful and kind. We enjoyed our stay

Stayed in April 2024

Parking and bed comfort

Location for event

Stayed in April 2024

Didn't have breakfast option in our booking

Stayed in April 2024

Having to pay a $300 bond which still has not been refunded . Still waiting. I’ve stayed here many times and don’t see why this is a mandatory thing unfortunately. It’s a little noisy currently as road works outside but of no fault of the hotel.

Location…..

Stayed in April 2024

Location was excellent

Stayed in April 2024

No hot water for showers, not enough tea / coffee for 4 guests. No extra blankets

Location, size of the apartment was great

Stayed in April 2024

City prices for parking, but to be expected.

Comfortable beds, walking distance to harbour, friendly staff, washer and dryer was helpful.

Stayed in April 2024

Great location to cbd

Stayed in April 2024

upon arrival we were informed of a $300 security deposit they wanted us to pay, as they said, it was mentioned in the terms and conditions, but it was the last thing mentioned after clicking through to a separate page - they should make it more obvious and upfront instead of leaving it to the very last thing in the terms - everyone was being caught out by it, not just us - I think it is being deceitful

location central

Stayed in April 2024

Parking not included and quite expensive at $30 per night

Amazing location, reasonable price

Stayed in April 2024

Construction goin on at the moment.

Stayed in February 2024