very bad breakfast, old spa, feeling that hotel is very old (floor in bathroom, windows, doors, etc)

friendly staff, clean room, nice view

Stayed in September 2025

Breakfast was a letdown. It's not worth imo. The room wasn't spacious for the price.

Sauna, Jacuzzi, gym facilities are quite nice.

Stayed in September 2025

Breakfast was a bare minimum, calls for room service not answered. Room has a balcony but the door cannot be opened.

Free parking near the room

Stayed in September 2025

Being close to the main road into downtown Queenstown the road was busy, so out on the balcony was quite noisy from the traffic. The lake and mountain views were magic and outweighed this disadvantage.

The hotel was perfectly placed for our needs. We had a room with a lake view. The room was nice, the pillows wre very comfortable. The staff were very friendly and accomodating. We only used our room and no other hotel facilities as were were visiting family in Queenstown. We would stay again if the price is right.

Stayed in September 2025

Amazing View to Moutain and Lake

Stayed in September 2025

We found it hard to find coins to operate the laundry, even from the reception. Please fix the Laundry to operate with bank cards or accept other coins (not only $2), such as $1.

Breathtaking views of Lake Wakatipu from the Balcony. We had a warm and pleasant stay!!

Stayed in August 2025

Late check in was much appreciated as our flight was delayed

Stayed in August 2025

No extra dishes

Quite warm and comfortable

Stayed in August 2025

The breakfast was great and the staff were absolutely exceptional. Really exceptional. They always recognised me and good for a chat, always went out of their way to make it a happy experience

Stayed in July 2025

Bathroom tap terribly designed. Kept leaking water onto the sink when it was turned on, and then onto the floor. Had to clean up several times during our 1 week stay.

Great location, very friendly and helpful staff

Stayed in July 2025

I would like to offer is to introduce more variety in the vegetarian meal options by rotating the menu—this would add even more value for guests staying multiple days. Also, extending the spa hours until 10:00 PM would be a fantastic improvement, allowing guests more time to unwind in the evening.

My stay at the hotel was truly exceptional, and I want to sincerely thank the entire team for their outstanding hospitality. Every single staff member was incredibly kind, professional, and genuinely went above and beyond to ensure guests felt welcome and well cared for. A special mention goes to Camila & Vaibav whose warmth, attention to detail, and commitment to excellent service truly stood out. They made my experience not just comfortable, but memorable. The hotel atmosphere was relaxing, and the service consistently exceeded expectations. One suggestion I would like to offer is to introduce more variety in the vegetarian meal options by rotating the menu—this would add even more value for guests staying multiple days. Also, extending the spa hours until 10:00 PM would be a fantastic improvement, allowing guests more time to unwind in the evening. Overall, I was thoroughly impressed with the level of care and professionalism shown by the entire team. I would absolutely recommend this hotel to others and look forward to returning in the future. Thank you again for a wonderful experience!

Stayed in July 2025

Having to stay only 2 nights, overall nothing l didn't like, service was good

Breakfast as expected, good environment, happy with the facilities

Stayed in July 2025

The Wifi wasn't that good at all, the location is not very near to the City but its fine.

The Wifi wasn't that good at all, the location is not very near to the City but its fine.

Stayed in July 2025

Have to pay for parking

Location

Stayed in July 2025

The location of the hotel and the balcony view from the room were excellent and just breathtaking during especially at night. The staff were very friendly and helpful. The complimentary hot tub and sauna were also really good.

Stayed in July 2025

Availability of laundary Good customer service by staff Very helpful staff Good food

Breakfast was really good both the days with a lots of options. Need to replace coffee machine.

Stayed in July 2025

TV has no netflix or youtube

Welcomed by very accommodating staff. Had a nice view of The Remarkable. Love that they have a gym and spa. Room is clean and bed is very comfortable.

Stayed in July 2025

- The internal frosted window between the bathroom and the room. Terrible design in completely the wrong place. - Minor maintenance issues - leaking tap and non-working ventilator fan in the bathroom. - if you are serving rice congee for breakfast, you need to have a few more accompaniments with it or not to do it at all E.g. Salted duck eggs, fried dace with salted black beans, pickled veggies, fried shallots, etc.

- the staff - friendly, helpful and informative - The views from our room - The most scenic breakfast room we have ever dined in - Children breakfasting for free - good, working reading lamps by every bedside - The 4 min walk to the bus stop and not having to drive and find parking in the congested town centre

Stayed in July 2025

The view was just awesome

Stayed in June 2025

Friendly staff and comfy rooms

Stayed in July 2025

The rooms unfortunately are very noisy. We were on the bottom floor and I could hear the above apartment getting ready for leaving at 4am. Then I could hear a person using the toilet in the middle of the night…. It ideal. Also when people gathered outside on their balconies the noise just comes straight in, not ideal when you’ve had a huge travel day and trying to get your kids asleep.

The view was amazing, the staff were lovely special mention the the lovely Man who checked us in and out, he was great. The lady looking after breakfast was lovely too. The breakfast was ok. Lucky I didn’t have to pay for my kids or I would’ve thought that was very poor value. The view from breakfast restaurant was amazing too.

Stayed in June 2025

Quite a walk with stairs to restaurant.

View, reception was excellent, great staff.

Stayed in June 2025

They could have made the parking fee free. Hope the rolling blinds be made into black out curtains for guests who prefer very dark room during the night 😊

The accomodation is overall great value for the money.

Stayed in June 2025

It does feel a little tired but it is value for money.

Well priced and it was all that I needed.

Stayed in May 2025