TV in main bedroom was faulty. Kept turning on when not needed, our stay was so short. Didn’t bother ringing for maintenance.

Location, quietness room and staff friendliness. Appreciated welcome gift on arrival

Stayed in September 2025

Navigating getting to and from our parking was painful.

Beautiful rooms

Stayed in August 2025

Tried a couple of the cocktails downstairs. Wasn't too fussed with them but still drinkable. Not sure changing a great cocktail is always a good idea. Would have been nice to see some of the classics on the menu. Kawakawa mojito was nothing like a mojito, was weird and the massive block of ice in the glass left not much cocktail to drink. The bar staff were fabulous though. But honestly its a very small thing and not something that would put me off ever coming back.

Great place to stay. Staff were excellent. Rooms were modern and comfortable. Easy access to Sky complex. Nice comfortable relaxing bar downstairs. Bonus was we were an hour early and had wanted to just leave our bags but they checked us in early.

Stayed in September 2025

Nothing

Easily the best hotel in Auckland made my experience returning to New Zealand a very pleasant experience indeed. The showers and mattress are phenomenal and the hotel service is exemplary.

Stayed in August 2025

I found it a little difficult trying to navigate my way around going between Skycity and the Horizon hotel. The parking situation was also really confusing but did get there in the end. It was only minor issues overall so didn’t really affect our stay too much.

The staff at reception were very warm and welcoming upon arrival, and super helpful. The room felt luxurious and equally cozy at the same time. I can definitely say the entire experience had exceeded my expectations overall, especially for the price.

Stayed in September 2025

the water pressure on the big shower head could have been a little better

Didn't have breakfast

Stayed in August 2025

Awesome

Stayed in September 2025

Walking to my room, the lightning was a bit dark

I love the ease from arriving at hotel, valet service and reception.

Stayed in September 2025

Nothing comes to mind

Relaxed and friendly vibe throughout the hotel. Well appointed rooms and super comfortable bed. All staff that we interacted with were excellent

Stayed in September 2025

Not much could have been better, really. Exceeded my expectations.

Staff were very friendly and helpful. Room was very comfortable, with great views of city and harbour. Bed was super king size, and very comfortable. Pillows had varying softness. Everything felt new. In room amenities were luxurious and the fridge was well stocked. Very quiet room and blackout curtains were very effective.

Stayed in September 2025

Aircon was a bit hard to understand

Great staff and location

Stayed in September 2025

Location Quite Close to restaurants

Stayed in August 2025

I couldn't afford a second night

Everytime I stay I thoroughly enjoy it!

Stayed in August 2025

Don’t have anything bad to say

Everything!

Stayed in August 2025

Not knowing where to valet park without going into reception to ask

Friendly staff, great valet service, once you knew how to get there and good sized room.

Stayed in August 2025

N/A

Everything. Convenient location, comfy bed, clean, amazing staff and plenty of them. Helpful from valet parking, helping with bags and delivery to our room, check in and that you can cross the sky bridge to Skycity!

Stayed in August 2025

The weather

Place is so nice. And staff so polite and helpful. Stress free stay.

Stayed in August 2025

Gorgeous rooms with comfy beds, hassle free valet parking, central cbd location within walking distance to everything. Staff were very helpful and went above and beyond to make our stay lovely.

Stayed in August 2025

I wouldn’t say didn’t like, just uncomfortable in being that we couldn’t adjust the temperature of the room on the heat settings. Was a little too warm and we couldn’t adjust accordingly.

Hotel is gorgeous and gives luxurious vibes. The facilities, staff and location are absolutely spot on.

Stayed in August 2025

Loved it all

First room had a broken aircon which they all tried to fix . Rather than hold me up they simply transfered me to another room so I could get on with the days activities . Fantastic decision I thought. I also appreciated the care in which the cleaning staff at the time helped me transfer my luggage to the next room . Thankyou to the manager on that morning who allowed me afew drinks from the mini bar in the room . So nice. Will stay here always. Thanks again Susie Willsx

Stayed in August 2025

The only thing we didn't like was the TV! It wouldn't work for some reason but git it sorted in the end.

Loved the location. We paid a little bit extra to upgrade our room, and it was worth every cent! We had an incredible view of the City and harbor.

Stayed in July 2025

Nothing

Hospitality was great

Stayed in July 2025

I didn’t stay longer

This new hotel has excellent staff, fantastic facilities, and comfortable well appointed rooms. Food is excellent. Has become my go too hotel when in Auckland

Stayed in July 2025

The seating area at the front/ bar lounge, chairs are very low, great to relax hard to get out of

Very impressive place, staff helpful without being over bearing, rooms well appointed and comfortable, restaurant was exquisite

Stayed in August 2025