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Reviews of Rutherford Hotel Nelson - A Heritage Hotel 4.5 stars

Trafalgar Square, 7010 Nelson, New Zealand

#43 of 53 hotels in Nelson

Guests' Choice

Review score

Based on 137 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.2

  • Paid WiFi

    6.1

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Showing 1 - 75

  • Reviewed: 27 April 2018

    • Leisure trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 2 nights

    Helpful, friendly staff. Good breakfast and comfortable room. Wifi was appreciated. As a woman travelling alone, I felt safe and the location was convenient to the main areas of Nelson, with shops and cafes close by, and attractive parks for walking.

    Stayed in April 2018

  • Reviewed: 22 April 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night

    For a 4 star hotel the quality of the coffee available in the room could have been a better quality and offer complimentary bottled water and biscuits for the amount of money you pay per night. The coffee offered at breakfast could have been better also, it was not very strong.

    Friendly staff, the room and bed were comfortable and clean. Handy to the centre of town so you did not need to use the car.

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 1 night

    Pool could be heated and open all year round, this would attract us to come over in the Winter. The Lillies in the foyer need updating! A bit old.

    Best sleep I have ever had in a hotel!

    Stayed in April 2018

  • Reviewed: 24 March 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night

    Turns out the booking confirmation didn't have an address, which made it really hard to find the place just using our car's GPS.

    This place is SO central to the main drag of Nelson. Made it very easy to just bop in to check out the shops, museum, bars and restaurants. The room was spacious and comfortable.

    Stayed in February 2018

  • Reviewed: 8 March 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast set up as buffet but at entrance asked if we wanted continental, cooked, express, a la carte etc. Various prices. Too much thinking in the morning at the buffet of what was and what wasn’t included in chosen option. Best to keep it simple. One buffet, one price.

    Comfortable hotel room with pillow menu. Central location close to pubs, restaurants and shops. Two hotel restaurants if you dont want to go out.

    Stayed in March 2018

  • Reviewed: 9 February 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is looking a bit tired and old fashioned The WiFi needs a new password every day

    Great location in Nelson with a lovely view of the surrounding hills

    Stayed in February 2018

  • Reviewed: 28 January 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There is nothing to complain about.

    Nice clean & well situated hotel, with a friendly staff. The a la carte part of the Japanese restaurant Miyazu, in the hotel, is of high standard & we visit it at least once a year.

    Stayed in January 2018

  • Reviewed: 23 January 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    The wifi access was slow and the need to ask for daily access for such small amounts was pathetic and annoying for staff The card entry to room needed to be reset each day also annoying No room safe

    The pool very pleasant area Just a short walk to enjoy Nelson cafes and restaurants The rooms were very clean

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    the ambience is too old, i’m scared when walk in this hotel for the first time, the lift looked so old, like they need to change it to the new one. also, we only got 1GB wifi per room, it’s for how much long u to stay.

    modern room, near city centre and church. helpful staff

    Stayed in January 2018

  • Reviewed: 27 December 2017

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Few more face washers and better coffee in room. Milk pottles too small and taste revolting

    Staff went out of there way to help. Porter was brilliant especially when I couldn't unlock bag.

    Stayed in December 2017

  • Reviewed: 24 November 2017

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 1 night

    They didn't realize that for a domestic trip the airport didn't open until 5am! ( we were there to catch a 6.10am flight to Auckland) but they suggested we get a 4.30am taxi. We arrived before the airport opened!!! Would have been nicer to have an extra 30 mins sleep in, but all worked out ok. We had a laugh.

    Such a great luxe hotel for some relaxing after our Hike

    Stayed in November 2017

  • Reviewed: 23 November 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was ancient and so uncomfortable that we didn’t sleep all night. Shower was awful with no pressure. Not sure what we paid so much money for. Won’t go again.

    Stayed in November 2017

  • Reviewed: 7 November 2017

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 2 nights

    Wifi is not free, you pay after a certain amount of mgs, also payment was taken before I left the hotel, so when my colleague went to pay the account, it had already been charged to my personal account, despite telling the receptionist that the account would be settled when I departed. So frustrating. They were more interested in money then providing quality customer service. Will not be staying there again or recommending. awesome location, clean hotel, close to food outlets.

    Stayed in November 2017

  • Reviewed: 15 October 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel needs an upgrade. Windows did not shut properly and rooms are showing their age; "old and tired" an apt description. Disappointing after other properties we had stayed at. Access from external onsite carpark difficult. Comparatively overpriced for what the property delivers. Noisy early in morning when rubbish truck picked up waste.

    Centrally located and close to shops and dining precinct. Onsite Restaraunt and restaraunt staff were nice and helpful.

    Stayed in October 2017

  • Reviewed: 10 October 2017

    • Leisure trip
    • Group
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Receptionist (Pheobe) was not helpful. Directed us to paid parking when there was free parking out front. When we requested information regarding the hotels washer/dryer facility she said we should use their cleaning service instead. Wi-Fi was only provided without cost up to a point so had to limit pictures sent to friends in the States.

    Room was clean and comfortable.

    Stayed in October 2017

  • Reviewed: 19 July 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room stone cold when we arrived.Took 3 hours to warm it up and then it was uncontrollable.A 14 inch TV is not acceptable at these prices with limited channels in this day and age!

    Friendly staff

    Stayed in July 2017

  • Reviewed: 15 July 2017

    • Couple
    • Premium Queen Room
    • Stayed 2 nights

    Aircon/heating was either too hot or too cold – seemingly no happy medium We made a two-night booking but were repeatedly asked whether we had booked for two nights and after one night our key cards were disabled.

    Stayed in July 2017

  • Reviewed: 19 June 2017

    • Solo traveller
    • Premium Queen Room
    • Stayed 2 nights

    Unexpected noisy carpenters began the day Friday. More like a dentist than a prestigious hotel!

    Soft,comfy bed. Spacious entrance foyer. lovely views. Good breakfast

    Stayed in June 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night

    When we arrived we unloaded all our luggage from the car and stood in the reception for 20 mins before anyone actually said anything to us!! Very uncomfortable and difficult check in.

    Great location and room. Easy access to Nelson bars and cafes and a very relaxing part of town.

    Stayed in February 2017

  • Reviewed: 12 February 2017

    • Leisure trip
    • Group
    • Premium Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Atom cafe should be open sat and Sunday. Light bulb in sauna didn't work.

    Beds and pillow really comfy. Room service breakfast really nice. Nice view towards the cathedral

    Stayed in February 2017

  • Reviewed: 7 February 2017

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 1 night

    dated décor tap was coming off bathroom sink internet should be free - your offer is outdated / not competitive jugs don't fit under bathroom tap - which is probably why the taps get damaged - this also poses a H&S risk as hot water could be tipped over someone's hand if refilling the jug at such an awkward angle

    Location

    Stayed in February 2017

  • Reviewed: 22 January 2017

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    You can hardly call it a swimming pool more a plunge pool. Showers not strong enough, need des along. Chef needs to learn how to fry eggs and not shrivel them. A bit much to charge car parking when paying for two rooms for 4 days

    Clean comfortable rooms

    Stayed in January 2017

  • Reviewed: 18 January 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    As above..a lot The pool area was dirty Un inviting

    The shower head is terrible and gives little pressure The window doesn't open enough so the room is too hot for sleeping The tv is average ch 10 prime does not work Bed very soft

    Stayed in January 2017

  • Reviewed: 26 October 2016

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Just one staff person was not helpful on check in. She didn't tell us two important things but other staff were most helpful when we returned with questions

    Nice accommodations and location

    Stayed in October 2016

  • Reviewed: 24 October 2016

    • Leisure trip
    • Group
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Too many bus tours

    Excellent service and restaurant food was excellent too , liked the nice touch of the fireplace in the bar for a aperitif before dinner

    Stayed in October 2016

  • Reviewed: 15 August 2016

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 2 nights

    Fan in the bathroom didn't turn off and was noisy without the door closed.

    Convenient location, and friendly staff. Great having the fantastic meals available on site.

    Stayed in August 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 3 nights

    Disappointed cafe was not open on weekends. Waited for staff at the bar to serve us on Sat and no one came so we went elsewhere.

    Room was very clean, large and comfortable.

    Stayed in July 2016

  • Reviewed: 25 April 2018

    • Family with young children
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The food was very very poor , The value for money is very bad the service was not good

    Stayed in April 2018

  • Reviewed: 19 April 2018

    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night

    we came for a wedding anniversary, always enjoy our stays

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Business trip
    • Group
    • Premium Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bar. Great range of spirits.

    Stayed in April 2018

  • Reviewed: 10 April 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom hadn’t been cleaned and toilet not flushed. Hotel is tired and dated

    Stayed in April 2018

  • Reviewed: 1 April 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel needs an upgrade

    Location and corner suite

    Stayed in April 2018

  • Reviewed: 30 March 2018

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    1GB free data? Used it in 10 mins

    Nice room, good gym for a hotel

    Stayed in March 2018

  • Reviewed: 26 March 2018

    • Leisure trip
    • Family with young children
    • Premium Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast was average & expensive

    Great location

    Stayed in March 2018

  • Reviewed: 17 March 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Service was a bit slow in the restaurant

    Friendly and comfortable

    Stayed in March 2018

  • Reviewed: 14 March 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night

    The showers are hopeless

    Stayed in March 2018

  • Reviewed: 12 March 2018

    • Leisure trip
    • Group
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    A French Press and fresh coffee would be so much better than instant coffee.

    Lovely Japanese restaurant

    Stayed in March 2018

  • Reviewed: 11 March 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Pillows and bedding smelled a bit dates

    Bathroom and view

    Stayed in March 2018

  • Reviewed: 8 March 2018

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The internet code we were given did not work

    The room was really nice and beds comfy

    Stayed in March 2018

  • Reviewed: 5 March 2018

    • Business trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights

    Great location

    Stayed in March 2018

  • Reviewed: 27 February 2018

    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bfast was cold and not nice at all. (Room service ) not good for a 4 start hotel

    Stayed in February 2018

  • Reviewed: 25 February 2018

    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Dated decor.

    Clean surronds

    Stayed in February 2018

  • Reviewed: 21 February 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 4 nights

    The weather !

    Perfect location , very handy for shops restaurants and bars. Nice big room with lovely views.

    Stayed in February 2018

  • Reviewed: 11 February 2018

    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pool too cold

    Seafood restaurant was excellent

    Stayed in February 2018

  • Reviewed: 7 February 2018

    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night

    the bed and bedding appeared a little tired

    the location was excellent & the wifi was good.

    Stayed in February 2018

  • Reviewed: 5 February 2018

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in February 2018

  • Reviewed: 31 January 2018

    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night

    Staff not very helpful.

    Beds very comfy, air-conditioning, size of room, location very good.

    Stayed in January 2018

  • Reviewed: 30 January 2018

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool is very dated.

    The staff,the location,the grace of the hotel.

    Stayed in January 2018

  • Reviewed: 29 January 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location

    Stayed in January 2018

  • Reviewed: 21 January 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights

    Very old hotel with some upgrades. You felt its age. Bathroom not great.

    Location can't really get better.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Overpriced for the tired interior of the room which smelled old. We have had amzing accommodation around in NZ for the similar price.

    Location

    Stayed in January 2018

  • Reviewed: 1 January 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Total disappointment, for what we paid per night the room was a total rip off. I would not book here again.

    Miyazu restaurant was lovely

    Stayed in January 2018

  • Reviewed: 1 January 2018

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was really good!!

    Stayed in December 2017

  • Reviewed: 29 December 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi experience was poor

    Lovely spacious room and the bath was great

    Stayed in December 2017

  • Reviewed: 26 December 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Over priced for the room. Christmas dinner was a shambles though food was good.

    Location

    Stayed in December 2017

  • Reviewed: 21 December 2017

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 1 night

    Welcoming staff and visible staff on departure as well, not just receptionist

    Stayed in December 2017

  • Reviewed: 19 December 2017

    • Leisure trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom

    Stayed in December 2017

  • Reviewed: 18 December 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool was being refurbished so out of action.

    Lovely dinning room, great dinning room staff & wonderful food.

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night

    Honest, reliable and accommodating staff working at the Rutherford.

    Stayed in December 2017

  • Reviewed: 23 October 2017

    • Leisure trip
    • Group
    • Premium Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Crappy shower

    Excellent restaurant

    Stayed in October 2017

  • Reviewed: 20 October 2017

    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet not included , not working once purchased for unreasonable high price.

    Stayed in October 2017

  • Reviewed: 4 October 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Central location clean beautiful entrance staircase

    Stayed in October 2017

  • Reviewed: 26 September 2017

    • Leisure trip
    • Group
    • Premium Twin Room
    • Stayed 1 night

    Really nice, old and well kept hotel! It's a bit pricey and there are cheaper and nice options in Nelson, but we had a nice time.

    Stayed in September 2017

  • Reviewed: 24 September 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Over priced

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Group
    • Premium Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Quiet but so close to main attractions , restaurants and cafes

    Stayed in September 2017

  • Reviewed: 13 July 2017

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 2 nights

    gym needs updating

    beds were comfy, quiet

    Stayed in July 2017

  • Reviewed: 11 June 2017

    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night

    More stands/positions for suitcases would have been good.

    Car parking facilities very good. Staff friendly. Beautiful entrance and foyer.

    Stayed in May 2017

  • Reviewed: 28 April 2017

    • Business trip
    • Couple
    • Premium Queen Room
    • Stayed 1 night

    great location and vibe

    Stayed in April 2017

  • Reviewed: 15 January 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights

    Staff more knowledgable Better gym Improve bathroom

    Good location. Rooms OK

    Stayed in January 2017

  • Reviewed: 9 January 2017

    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff very helpful and friendly.

    Stayed in January 2017

  • Reviewed: 4 January 2017

    • Leisure trip
    • Couple
    • Premium Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The decor could've been refreshed

    The hotel stay was wonderful...homely and quiet.... beds were comfortable and staff were so attentive!

    Stayed in January 2017

  • Reviewed: 3 January 2017

    • Leisure trip
    • Group
    • Premium Twin Room
    • Stayed 5 nights

    Water pressure in the shower.

    Location is brilliant. Quiet hotel. Restful/ Great services and friendly staff.

    Stayed in January 2017

  • Reviewed: 30 November 2016

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 1 night

    Fantastic restaurant staff

    Stayed in November 2016

  • Reviewed: 15 November 2016

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 3 nights

    If you are going to advertise that you have Sky TV then ACTUALLY have Sky TV not just 2 channels

    Stayed in October 2016

  • Reviewed: 1 November 2016

    • Business trip
    • Solo traveller
    • Premium Queen Room
    • Stayed 1 night

    The gym had no treadmill which was poor for a hotel that advertises it has a fitness centre.

    Reasonable hotel, not good, but not bad

    Stayed in October 2016

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