38-54 Lake Esplanade, 9300 Queenstown, New Zealand
#77 of 82 hotels in Queenstown
Guests' ChoiceBased on 2479 hotel reviews
7.2Cleanliness
7.9
Comfort
8.0
Location
9.1
Facilities
7.3
Staff
8.6
Value for money
7.1
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 29, 2024
Arabelle
AustraliaThe lake view family room was very small despite having a separate lounge area. The very low ceilings and the massive shared balcony with tall concrete balustrade meant we could not really see the lake from our room - so disappointing as we paid extra for a ‘lake view family room’. The bedside tables were tiny - no room to even put your book or phone on it, and no near access to a power point either. We booked for 3 people but the staff only gave us 2 towels every time they cleaned our room, so we had to ask for towels which is tricky cause no one ever answered our call in reception, and the reception desk was unattended a lot of the times.
Location was great.
Stayed in March 2024
Reviewed: March 27, 2024
Anna
New ZealandNo mushrooms with the big breakfast - was a very average breakfast . Music terrible in the breakfast room
Fabulous location and views of the lake
Stayed in March 2024
Reviewed: March 26, 2024
Christian
AustraliaRoad noise in the lake facing M rooms.
Location and the bar
Stayed in March 2024
Reviewed: March 26, 2024
Denis
New ZealandShower over the bath
Standard hotel room layout
Stayed in March 2024
Reviewed: March 25, 2024
Jes
New ZealandStaff
Location
Stayed in March 2024
Reviewed: March 24, 2024
Karen
AustraliaOur room had a beautiful view of the lake and the walk into the main area in Queenstown was flat and easy.
Stayed in March 2024
Reviewed: March 20, 2024
Tracie
AustraliaSmall bathroom with no storage. Our room located at the end of a hall that had an exit door to the back street. Very noisy with people existing through this door. A sign indicating to close door quietly would be good.
Small of room and location. Very easy to walk to restaurants and attractions.
Stayed in March 2024
Reviewed: March 19, 2024
Peter
New ZealandCar park size
Lake view family unit. View, room size, location, staff friendly
Stayed in January 2024
Reviewed: March 18, 2024
Philip
United KingdomExcellent
Stayed in February 2024
Reviewed: March 17, 2024
Lesley
New ZealandMy room was on the ground floor, it was tired and noisy at times as it was near the main road and entrance to the car park, pickups and deliveries.
Lovely location overlooking the lake and very good access to the town.
Stayed in March 2024
Reviewed: March 17, 2024
Christine
AustraliaNoisy from adjoining door between rooms and street
Great location
Stayed in March 2024
Reviewed: March 17, 2024
Matt
New ZealandGreat
Stayed in February 2024
Reviewed: March 16, 2024
Gilly
AustraliaTiny room, rubbish shower - low pressure, small head and difficult to adjust temperature. Small outdoor pool
Location
Stayed in March 2024
Reviewed: March 16, 2024
Susan
Australiatraffic noise from the main road
Great view, easy check in, friendly staff
Stayed in March 2024
Reviewed: March 15, 2024
Hani
New ZealandWould preferred a a room not so high up
Nice clean and tidy, good distance from town
Stayed in March 2024
Reviewed: March 14, 2024
Melanie
AustraliaBar upstairs hugely expensive.$12 for sparkling water. outrageous price. Upgraded to a larger room for three females. It was cramped. Sofa bed took up any sitting space. Not much room around the beds for cases etc
Check in and location excellent. Staff were helpful with extra bedding for sofa bed.
Stayed in February 2024
Reviewed: March 13, 2024
Leah
AustraliaGreat location, very comfortable bed , very clean , food and staff where great 😊
Stayed in March 2024
Reviewed: March 12, 2024
Deborah
United KingdomThe rooms are very small and cramped, crying out for an update and the late check-in of 3pm is annoying.
It’s a fairly good location, close to the town centre and with good views of the lake.
Stayed in March 2024
Reviewed: March 12, 2024
Hamilton
New ZealandStaff slow to respond when waiting for service, facility a little worn but acceptable.
Great location
Stayed in March 2024
Reviewed: March 4, 2024
Richard
New ZealandRooms need a bit of an update
Location and views are good
Stayed in February 2024
Reviewed: March 3, 2024
Zsanett
New ZealandLocation was great. No issues with parking. Staff was helpful and polite.
Stayed in February 2024
Reviewed: March 3, 2024
Adrian
New ZealandShower and bathroom in desperate need of a refresh. The water pressure was dismal, very hard to wash hair or flush toilet plus no toilet brush or ventilation. The general place needed a spruce up, customer service was missing but other than that it was good.
Location was good, bed and pillows were comfortable. The party lift was fun. The daily room clean was also good
Stayed in February 2024
Reviewed: March 2, 2024
Stephen
New ZealandClean meat and tidy plus walking distance to town
Stayed in February 2024
Reviewed: February 27, 2024
Mercy
AustraliaThe room was a little dated
The property was located approximately 5 min walk from town which was enjoyable to walk every morning
Stayed in February 2024
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