380 Queen Street, 1010 Auckland, New Zealand
#13 of 175 hotels in Auckland
Guests' ChoiceBased on 1333 hotel reviews
8.9Cleanliness
9.5
Comfort
9.5
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.8
Free WiFi
8.9
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End of dialog contentReviewed: 19 April 2024
Emily
New ZealandA dirty hand towel and hairs in the bathroom when we arrived was the only issue
Good location easy walking around CBD, friendly helpful staff, comfy beds, great coffee
Stayed in April 2024
Reviewed: 19 April 2024
Briony
New ZealandIt was really clean and modern, and the staff were kind. I was also granted a complimentary room upgrade which was incredible! The bed was very comfortable, and the design choices were lovely, the room was super spacious and was amazing even for just a night’s stay.
Stayed in April 2024
Reviewed: 18 April 2024
Nikita
New ZealandLocation and comfort 👏
Stayed in April 2024
Reviewed: 17 April 2024
Jess
New ZealandThe tv in our bedroom did not work. The toilet was oddly facing the door/bed
Loved how spacious the room was and the location was perfect
Stayed in April 2024
Reviewed: 17 April 2024
Oliver
United KingdomWe had a flight landing really early at 5am into Auckland so booked the room for the night before as well so we could check in as soon as we arrived - we put this in the notes in advance too. However because we hadn’t checked in by 10pm the day before they assumed we were a no show and cancelled the booking so when we arrived at 6.30am they had no room available for us. The manager was helpful and they did rectify the situation but it did take an hour or so to gain access to our room which just wasn’t ideal when we had paid for an extra night to avoid this exact scenario.
Very comfortable beds, modern, beautifully designed & spacious rooms. Great location, walkable to most things in central Auckland.
Stayed in January 2024
Reviewed: 16 April 2024
Melissa
New ZealandNo parking
Great rooms and average value for money
Stayed in April 2024
Reviewed: 16 April 2024
Alma
New ZealandThe bathroom was quite small but okay. I was silly and forgot slip-ons so I really wish there were (selfishly) slippers in the room!
You should have heard the squeal of joy come from my daughter when she opened the door. The room was amazing - the view even better! Bed was soooooo comfortable I wanted to steal it haha
Stayed in April 2024
Reviewed: 15 April 2024
Dali
New ZealandNo natural light in the room- window looked directly at concrete wall of neighbouring building.
Great location for a show across the rd Te Kanawa Theatre, modern, yummy breakfast, easy self checkout kiosk, efficient and friendly staff
Stayed in April 2024
Reviewed: 14 April 2024
Kelsey
New ZealandNothing.
Freshly decorated, comfortable room with plenty of space to relax. The staff were the best hotel staff I've come across in a long time; friendly and go the extra mile to help you have a good experience.
Stayed in April 2024
Reviewed: 12 April 2024
Michele
New ZealandNothing
Very convenient. Excellent helpful staff.
Stayed in April 2024
Reviewed: 12 April 2024
Xiaowen
AustraliaThe bathroom is really small…
Good location. Not overly priced.
Stayed in April 2024
Reviewed: 12 April 2024
Pete
New ZealandMy pillow
Location, excellent staff, great price
Stayed in April 2024
Reviewed: 11 April 2024
Pruek
ThailandAlthough location is in cbd but it was quite hard for taxi to dropped us off right in front of the hotel due to restricted access area.
Value for money, nice and tidy room would have been nicer if there’s netflix and water in the room.
Stayed in March 2024
Reviewed: 10 April 2024
Anthony
United Kingdomjust the location if don't know Auckland and have big luggage its little long walk
Stayed in March 2024
Reviewed: 9 April 2024
Neil
New ZealandNothing to dislike
Everything was very nice. Clean, quality room at great price. Would book again.
Stayed in April 2024
Reviewed: 8 April 2024
Sui
New ZealandFriendly staff, the room was perfect.
Stayed in April 2024
Reviewed: 8 April 2024
Sasha
GuamThe property was in a great location, staff were friendly. Room was a good size and clean.
Stayed in April 2024
Reviewed: 7 April 2024
Ray
New Zealandposition, right opposite the Town hall
Stayed in April 2024
Reviewed: 7 April 2024
Lazzatimp
New ZealandN/A
The staff! Everyone was courteous and attentive.
Stayed in March 2024
Reviewed: 6 April 2024
Debra
New ZealandVery friendly staff
Spacious and comfortable
Stayed in April 2024
Reviewed: 6 April 2024
Remco
NetherlandsGood location, very nice hotel with great facilities. Price quality excellent!
Stayed in April 2024
Reviewed: 6 April 2024
Trish
New ZealandStaff friendly and helpful. Very clean and comfortable. Reasonable price. And we slept in and they politely rang us and we quickly checked out about 20 Minutes late. They were very good about this and understanding. Was much appreciated
Stayed in April 2024
Reviewed: 6 April 2024
Mc
IrelandEverything!Beautiful hotel in Auckland.
Stayed in April 2024
Reviewed: 4 April 2024
Naomi
United KingdomNothing
Staff were very lovely and very accommodating.
Stayed in April 2024
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