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Reviews of Heartland Hotel Glacier Country 3 stars

State Highway 6, 7859 Fox Glacier, New Zealand

#17 of 17 hotels in Fox Glacier

Guests' Choice

Review score

Based on 179 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8

  • Location

    8.7

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7

  • Free WiFi

    7.9

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Showing 1 - 75

  • Reviewed: 3 May 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    did not feel the service was great when we were dropped at the wrong hotel didn't like going over to the sister hotel for dinner - if there had been heavy rain it would have been more of a problem - felt that the corridors etc were very shabby

    it was ok but was not a memorable experience

    Stayed in April 2018

  • Reviewed: 27 March 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No A/C. Had to leave windows open. Could hear other guests talking in the breakfast room/ outside. Room and toilet are small and basic for the price paid.

    Clean room. Easy parking. Bed was comfy.

    Stayed in February 2018

  • Reviewed: 18 March 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom functional but very tight.

    Bed comfortable. Hotel a good place to break your journey up the west coast but not much in Fox Glacier (especially when it rains).

    Stayed in March 2018

  • Reviewed: 14 March 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    That the booking form information was not taken into account in the first place.

    Beds very comfortable. When the staff realised they had not taken into account all of the information on the booking form they went to great lengths to ensure we had a room that was OK for our needs. We did arrive early so don't know if they could have been that accommodating if we were later.

    Stayed in March 2018

  • Reviewed: 7 March 2018

    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The car park was locked and it took two attempts at Reception to get it unlocked.

    Fox Glacier was a good place to stop over night on our trip through. Good base to see the Glacier.

    Stayed in March 2018

  • Reviewed: 10 February 2018

    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    Bathroom facilities were a bit tight, small. Rooms had a damp smell on arrival. Restaurant was not available to us and made available only to a tour group.

    It was OK.

    Stayed in February 2018

  • Reviewed: 13 January 2018

    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    A fridge with a small freezer would have been nice but not overly essential.

    The bed was very comfortable and the room warmed for our arrival. Very clean and great toiletries.

    Stayed in January 2018

  • Reviewed: 10 January 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The room felt a bit cramped, and there is not that much to do other than eat and drink in this town.

    We really enjoyed the staff at this hotel, very accommodating and kind in general. The rooms are clean and the bed was comfortable. The breakfast was easy and fast. Great walks and views in the area.

    Stayed in December 2017

  • Reviewed: 7 January 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Too noisy and cramped. No sound insulation. No ventilation and no privacy 😡 as the Room had one window Opening to busy staircase and the other to a parking on on the street. This property is more of the park and sleep motel.

    Stayed in January 2018

  • Reviewed: 6 January 2018

    • Leisure trip
    • Family with young children
    • Family Quadruple Room
    • Stayed 1 night

    We were woken up late at night and early in the morning by noisy neighbours. I'm not sure if they were just particularly loud speakers and walkers or it is because the walls and ceiling were paper thin but that was pretty annoying. Expensive for what it was, especially when we needed 2 rooms (adjoining) for our family.

    Beautifully presented rooms and ensuite. Great refurb. Lovely staff especially the guy clearing the rooms on the morning we left. So friendly and positive. Left in a great mood on Christmas eve! Handy location to cafes.

    Stayed in December 2017

  • Reviewed: 5 January 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately rooms are old and not in a good conditions, quite expensive comparing to other places we stayed

    This was the only available place we found at Fox Glacier, location is good

    Stayed in December 2017

  • Reviewed: 4 January 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathrooms were tiny. The window of the room opened to the common passage so less privacy. As the hotel was near a backpackers hostel it was very noisy at night.

    It was centrally located in town. Rooms were small but beds were comfortable. Had all amenities. Clean. Good aray of toiletries. As we had booked 3 rooms they were kind to give us late check out on one of the rooms.

    Stayed in December 2017

  • Reviewed: 2 January 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was too hot. Could not open windows because there were no screens and there were sand flies. The room needs air conditioning or a fan. The shower water kept going from scalding hot to cold.

    Staff helped bring bags to the room when checking in and to the car when checking out.

    Stayed in December 2017

  • Reviewed: 1 January 2018

    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    The room could have had a microwave so people can cook.

    Comfy bed and good service. The hotel arranged a kayak for me, which was great! The wifi was excellent so I could work.

    Stayed in December 2017

  • Reviewed: 30 December 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was either boiling hot or freezing cold - no inbetween You can hear a lot of noise from the hotel room, whether it is people outside or doors slamming, led to a rough nights sleep for our 2 nights there

    The room was modern and immaculate The location was good - easy to travel to Franz and Lake Matheson

    Stayed in December 2017

  • Reviewed: 27 December 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Parking right in front of room but we were able to do that briefly to unpack.

    Just what we needed after a very long drive; nice beds, very central, easy check in and check out.

    Stayed in November 2017

  • Reviewed: 20 November 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Staff were a little vague as to where our room was and sent us off in the wrong direction but overall quite good. ON arrival it's a little unclear as to what building you should enter as there are several different ones named Heartland. Booking confirmation could make this a little more clear.

    Room was comfortable and clean and all facilities provided, however it is a little 'tired' and probably in need of some renovation. Hotel on site provides breakfast and there is a choice of about 5 different places to eat out in the immediate area. Bear in mind that it is a small place with limited options, but ideally located across the road from the office to book glacier visits and to visit the stunning Lake Matheson.

    Stayed in November 2017

  • Reviewed: 18 November 2017

    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night

    the noisy guests upstairs but this is no fault of the hotel

    our room was on the ground floor & the room above had guests staying who walked around constantly until midnight. Room was a little tight as we had another single bed and no where to sit. Would have preferred a room with seating, which my mothers room had. Everything was fresh and clean & we had everything we wanted for a 1 night stay. LOVED the toiletries and the little Eco Bag to take left over products home in, lovely touch. All in all a very comfortable stay

    Stayed in November 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    For the price the bedroom was very small. The bathroom was similarly very small. The bathroom had zero shelf space.

    Location in a quiet, small town was very good. There was a blanket alternative to a doona. There were lounge chairs to sit on

    Stayed in March 2017

  • Reviewed: 9 March 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room and bathroom could have some more hooks.There was no wardrobe. The shower pressure was at times a trickle.

    A central location to go on some nice walks if you don't want to tackle the very windy road to Franz Josef. Do Fox glacier walk on one day and Franz Josef glacier next day. Both are easy to get to and the surrounding areas are very picturesque.

    Stayed in March 2017

  • Reviewed: 3 March 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    BUT......Nowhere to hang up a garment!!! Hard to believe in such a nice hotel. No wardrobe so therefore only suitable for an overnight stay.......living out of a suitcase!!!

    Very nice room......spacious and well located. Clean and comfortable. Great laundry facilities and staff could not have been more helpful.

    Stayed in February 2017

  • Reviewed: 25 February 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom is functional but small, not much space to put things. The room was clean but the stainless rubbish bin is not a nice look unless the marks running down the side are cleaned off. The toilet roll holder was in adequate as the roll kept falling off onto the floor. Over all was quite expensive for what it offered. The parking is frustrating! Most of the parks are marked for disability, not leaving much options for other guests.We parked on the lawn, but after going out for dinner that area was taken up by a big bus. The shower pressure is pathetic and the temperature is erratic.

    Nice linen, excellent toiletries, central location, walk to restaurants & shops.

    Stayed in February 2017

  • Reviewed: 19 February 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    power failures. Day manager was good. Evening was officious. Dumb setup - rooms had barriers that you went around to get to disabled room. Very crowded with tour busses. Parking anywhere including disabled. A mess.

    Stayed in February 2017

  • Reviewed: 14 February 2017

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The space in the bedroom was limited also in the bathroom. The toiletries were only for 1 person and there were two of us. The shower was poor with the hot water coming and going sometimes very hot and without warning cold

    It was clean with crisp white sheets and towels

    Stayed in February 2017

  • Reviewed: 7 February 2017

    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Price- the Langham in Auckland was cheaper! Room size- incredibly tiny Bathroom- incredibly tiny Restaurant- not open for evening meals despite booking.com's info saying it is. Bar- never open Value for Money- very poor!

    Modern bathroom, comfortable beds.

    Stayed in February 2017

  • Reviewed: 1 February 2017

    • Leisure trip
    • Family with young children
    • Family Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Noise could be heard in one of our rooms from the backpacker area up the street

    Rooms were updated and bed comfortable staff on front desk very friendly and helpful

    Stayed in January 2017

  • Reviewed: 30 January 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very poor sound proofing between floors. Could jot sleep until those above went to sleep.Washing machines not working.

    Good location. Poor booking system as two hotels with same name opposite each other. So many people go to wrong hotel and then need yo movem

    Stayed in January 2017

  • Reviewed: 17 January 2017

    • Leisure trip
    • Family with young children
    • Family Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Small rooms but acceptable.

    The staff were very accommodating - we needed an extra bed and they helped with no hesitation. We did a Fox Glacier tour and it is conveniently across the road.

    Stayed in January 2017

  • Reviewed: 16 January 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The shower unit was not working properly. The shower would turn itself from cold to very hot. We could have burnt ourselves. We felt for the cost that this should not have happened.The room also smelt of new paint.

    It was centrally located. The room had been redo rated and was comfortable.

    Stayed in January 2017

  • Reviewed: 16 January 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    there were no hangars or hooks for your coat, and the stairs up to the rooms were very run down and lop sided.

    the room was clean and fresh and white and comfortable.

    Stayed in January 2017

  • Reviewed: 14 January 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    No lock on the room door as we were put in a disabled room - only a lock chain on the dorr.

    Nice stopover for our journey to Wanaka. Beds comfy and room very clean. Close to many resturants and a small supermarket.

    Stayed in January 2017

  • Reviewed: 11 January 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Windows not good to minimise street noise. Had to go to night porter about loud humming noise from downstairs shower.He may have contacted room as it stopped by midnight.

    Room newly,nicely decorated and spotless.

    Stayed in January 2017

  • Reviewed: 26 December 2016

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    The property was advertised as having an a la carte restaurant. The restaurant was closed when I stayed and I had to eat at the restaurant of a sister hotel just up the road! The only thing that was available was a buffet and the food was horrible!

    Stayed in December 2016

  • Reviewed: 30 November 2016

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy at night with tour buses coming and going and starting out early. Perhaps one side of the hotel should be reserved for tour buses and the other side for regular travellers

    Staff great. Especially young girl front desk. I had injured my back a few days previous and she went out of her way to accomodate us in a siitable room. She also gave us some great sightseeing tips. When we checked out she asked how i was feeling and wished me well. Bed comfy. Hotel right in heart of little town. Few steps to evrrything

    Stayed in November 2016

  • Reviewed: 30 April 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Had to park the car away from unit

    Very warm and nice big bed

    Stayed in April 2018

  • Reviewed: 26 April 2018

    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    Small room. Breakfast average.

    Comfortable bed. Clean facilities.

    Stayed in April 2018

  • Reviewed: 11 March 2018

    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    room too small can hear next room people talking or walking.need to change clean sheet for new arrivals every time.

    no

    Stayed in March 2018

  • Reviewed: 25 February 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Expensive- but prices were high due to popular season of travel.

    Beautiful, clean and comfortable rooms. Friendly and helpful staff.

    Stayed in February 2018

  • Reviewed: 25 February 2018

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    little information given on check in - not much of a welcome ....no menus or restaurant information in the room ....

    spotlessly clean rooms

    Stayed in February 2018

  • Reviewed: 23 February 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was limited

    Stayed in February 2018

  • Reviewed: 2 February 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    No air conditioning, rooms can get stuffy in the summer

    Very clean rooms and great location

    Stayed in January 2018

  • Reviewed: 20 January 2018

    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Walls a little thin but everything else was brilliant. Take earplugs if you're a light sleeper.

    Stayed in December 2017

  • Reviewed: 13 January 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Check in was fast, room comfortable and clean. Location is great for visiting Fox and Franz Josef glaciers.

    Stayed in December 2017

  • Reviewed: 11 January 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable bed, newly renovated room. Everything we needed for a one night stay.

    Stayed in January 2018

  • Reviewed: 10 January 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Price

    Location

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    good place, near restaurants, gas station, and groceries

    Stayed in December 2017

  • Reviewed: 6 January 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was clean staff were good no complaints at all

    Stayed in January 2018

  • Reviewed: 5 January 2018

    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    very thin walls. could hear every movement of rooms next door.

    in the centre of town.

    Stayed in December 2017

  • Reviewed: 3 January 2018

    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    great location close to all facilities by walking

    Stayed in December 2017

  • Reviewed: 2 January 2018

    • Leisure trip
    • Family with young children
    • Family Queen Room
    • Stayed 1 night

    the fact that they gave me both room side by side with connecting door was very thoughtful of the staff. Appreciate that very much.

    Stayed in December 2017

  • Reviewed: 1 January 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The bedroom is comfortable and clean. The bathroom is clean.

    Stayed in December 2017

  • Reviewed: 1 January 2018

    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    walls were a bit thin - we could hear other guests

    Check-in guy was very cheery and pleased to see us.

    Stayed in December 2017

  • Reviewed: 29 December 2017

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking. Ark on the settee Gand you could be ticketed.

    Stayed in December 2017

  • Reviewed: 25 December 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean

    Stayed in December 2017

  • Reviewed: 24 December 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Really well located right in the centre of town. Loads of free parking spaces. Very clean rooms. Good wifi connection as well.

    Stayed in December 2017

  • Reviewed: 11 December 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    Room was very clean. Loved the tea offerings in the room. Wifi was super fast :)

    Stayed in December 2017

  • Reviewed: 20 November 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Off-street parking lot was small and taken up by buses.

    Well-appointed room, newly renovated and clean.

    Stayed in November 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Family with young children
    • 3 rooms
    • Stayed 1 night
    • Submitted via mobile

    Cozy family room.

    Stayed in April 2017

  • Reviewed: 15 April 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No closet space to hang clothes.

    Friendly staff.

    Stayed in April 2017

  • Reviewed: 1 April 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Leaving

    Very helpful staff and the rooms were freshly renovated and very comfortable. Close to everything you needed.

    Stayed in March 2017

  • Reviewed: 17 March 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    I thought we had booked a queen or king bed but got 2 small beds, we just pushed them together.

    Stayed in March 2017

  • Reviewed: 15 March 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Nothing

    Very clean and comfortable.

    Stayed in February 2017

  • Reviewed: 14 March 2017

    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were just ok Room very cramped Too many large groups. Restaurant was full and advised to eat rlsewhere

    Closeness to fox glacier

    Stayed in March 2017

  • Reviewed: 14 March 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very small

    Clean room

    Stayed in February 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Tiny room. Very hot (no aircon or fan). Noisy position opposite coach park and road. Worn out stairs.

    Clean bathroom and nice toiletries.

    Stayed in February 2017

  • Reviewed: 18 February 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nice modern rooms with lots of nice soaps and teas

    Stayed in February 2017

  • Reviewed: 12 February 2017

    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Room was clean, small but only there for one night . Staff were helpful and friendly . Good stay

    Stayed in February 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The shower in OK ish all rooms were dangerous,freezing cold or scoldingly hot. Must be sorted out before someone burns themselves.

    Location

    Stayed in February 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No sound proofing between ground floor and 2nd floor , appreciate this is an older style building

    Location

    Stayed in February 2017

  • Reviewed: 4 February 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Service was really good rooms comfortable

    Stayed in February 2017

  • Reviewed: 24 January 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Good location.

    Stayed in December 2016

  • Reviewed: 23 January 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very limited parking

    Up dated deco in the rooms and location

    Stayed in January 2017

  • Reviewed: 17 January 2017

    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Good location and room was very comfortable

    Stayed in January 2017

  • Reviewed: 31 December 2016

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Friendly and very helpful staff. Organic toileteries.

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 14 April 2016

    • Leisure trip
    • Couple

    Bit of confusion at arrival about parking. Had to drive around the whole complex(back street) to get around and park at the right spot. Parents rooms heater did all night a hell of a noise. They didn't get any sleep. We had our sink outside the bathroom,in the bedroom.

    Cosy,warm rooms.

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