We checked into the hotel at night and confirmed the restaurant hours. We had no food with us and were told the restaurant would stay open for another 3–4 hours. After going up to our room and having showers, we came down an hour later to eat, only to find the restaurant and bar already closed. The hotel had no food available at all, not even cabinet food or vending machines. We ended up going hungry overnight, as there was nowhere nearby to buy anything. Really disappointing.

Beautiful and very comfortable place with breathtaking views!

Stayed in August 2025

Unfortunately the bed was uncomfortable but the room was good

The location was wonderful

Stayed in September 2025

Nothing

The view was superb. The room was very well laid out to make the most of the view.

Stayed in September 2025

Should have bathrobes for two people in the class of rooms where i booked in

Breakfast was great, the staff were gracious

Stayed in September 2025

Best view

Stayed in August 2025

The buffet dinner was plentiful but not of the quality to match the very high price. The main dining area could have improved lighting to be less ‘canteen’ like and the public passages etc are rather bland and could use updating.

Our room was spacious warm and extremely well set up with an extraordinary view. I liked the bar area when the fire was lit though unfortunately on the second night the staff who were new to making fires did not succeed in lighting it , which took away from the atmosphere of the area.

Stayed in September 2025

Cafe closed at 3.30 pm and bar didn't open until 4 pm and as check in for most was at 3 pm there was nowhere to have a coffee or a drink after a long drive ....seems strange timings

The views are spectacular and the lounge a joy to sit in

Stayed in September 2025

Unmatched view, incredible location but more could be offered for the amount paying to stay here. Great staff and easy to get around!

Stayed in September 2025

That we thought one night was enough...

Amazing location and view. Very comfortable room with great facilities.

Stayed in September 2025

The car park at the rear of building was a bit limited.

Clear instructions on how to get to the room and where to park. The shops and F&B outlets were great since there's not much choice at that area. Great view from balcony.

Stayed in September 2025

It’s picky, but it all seemed a little too volume based and focussed on the mass market with coach loads of tourists being bussed in and out.

Outstanding location with sensational views.

Stayed in September 2025

Nothing

Upgraded rooms

Stayed in August 2025

The water flow for taking a bath is rather weak and it's in the bathtub, which is not very convenient.

The view of Mt. Cook from the room is very nice.

Stayed in August 2025

The facilities were very old but the cleaness was well maintained. However, their buffet was horrible.

Stayed in August 2025

Couldn’t change the room temperature, hot room overheated. No choice on food except a buffet dinner which is expensive, unhealthy to promote eating a lot and food was pre-made and reheated.

Closest to the mountains

Stayed in August 2025

The time to check in is a little bit late (3pm check in and 10am to check ou), so we can't enjoyed more time in the hotel/room.

I loved the room view, comfy room, the food in the restaurant for diner and breakfast was amazing, the staff was great (specially the lady served us in the restaurant, she was amazing), I really appreciated the gift they prepared to me for my birthday on the bed.

Stayed in August 2025

I’ve sadly marked this hotel down because I was a little disappointed for the money I paid. This place could easily be exceptional but it felt a little like a money grabbing scheme for tourists. I’ve stayed in much nicer places for an awful lot less. The room was outdated and a few renovations could make this place significantly more luxurious. I paid for a superior Mountain View room, but was sadly placed in the very back of the hotel on the ground floor with a restricted view of Mt Cook. I asked if I could pay for a room on a higher floor but they were fully booked. I don’t mind having to pay extra for the higher floor rooms, but it was very poorly advertised by the Hermitage on booking.com. There was no mention of the floor plan of the hotel and nowhere did it state that the rooms with the better views were classed as “premium rooms”. On booking.com it doesn’t seem to suggest there is a difference between premium and superior. Don’t make the same mistake I did! In addition, the Edmund Hilary alpine museum (which is located inside the hotel) is an extra $25 just to enter. I felt like this was cheeky for hotel guests who are paying to stay there, it should be included or at least discounted. I was also asked for a $300 credit card deposit just for the privilege of staying in my room. This felt very strange and unnecessary and I’ve never encountered this anywhere else before.

The Hermitage has the benefit of being in one of the most beautiful places in the world. If you’re considering staying in mount cook for a night, DO! It was incredible. The hotel is lovely, it had all the amenities you could need, it was very clean and the staff were very friendly and helpful.

Stayed in August 2025

The rooms could stand a refresh, but they are very clean and adequate.

The rooms at the Hermitage are dated and tired, but you're paying for the location and view and those things deliver in spades. We arrived after dark and were in awe at the view when we awoke the next morning - Mount Cook directly out our balcony and it was stunning! The restaurants are very expensive, but again, understandable given the isolated location. We had the breakfast buffet and the food was very good - the view magnificent. It was memorable. You are paying for your location and view here and those things make the Hermitage totally worth the price. We really enjoyed our stay!

Stayed in July 2025

Food was very expensive.

Amazing hotel with exceptional views.

Stayed in August 2025

It was pricey for what it was. Furniture was worn Shower pressure was weak and for almost $500 night I'd think they could splash out for 3ply toilet tissue and some moisturiser in the rooms.

The location was perfect, the view was stunning. Beds comfortable. The coffee machine in the room was a nice touch.

Stayed in August 2025

I checked out on August 18th, but as of now, I have not received the refund of my credit card deposit

Stayed in August 2025

Food and drink selection limited to a buffet and pretty regulation drink menu for £200 - £300 a night you would expect some craft and local beers.

The location and view are world class. Staff were friendly and helpful. Bar area - large windows to see view.

Stayed in August 2025

Expensive dinner with only one other option. No ice easy to access from the room. Bathroom door hinges had loud squeak and from yesteryear - out of context with everything else.

It's MT Cook, how could they get it wrong. Very good staff, good size room, handy parking. Good TV options

Stayed in August 2025

Buffet meal is not a nice dining experience when you want to dine for a special occasion Shower had low pressure Was an expensive experience.

Room and view - fantastic. Comfortable bed and great location

Stayed in August 2025