Reviews of The Sebel Auckland Viaduct Harbour 4 stars
85-89 Custom Street West, 1010 Auckland, New Zealand
#116 of 175 hotels in Auckland
Guests' ChoiceReview score
Based on 1282 hotel reviews
7.5Score breakdown
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Cleanliness
8.2
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Comfort
8.3
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Location
9.2
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Facilities
7.7
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Staff
8.6
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Value for money
7.2
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Reviewed: 24 April 2024
Grant
Australia18 reviews7.0Good- • Business trip
- • Solo traveller
- • Queen Studio Suite with City View
- • Stayed 6 nights
- • Submitted via mobile
Work being carried out on the street outside every morning from around 0430
Location
Stayed in April 2024
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Reviewed: 23 April 2024
Ewan
New Zealand7 reviews1 helpful vote6.0“It worked for me this time as it was a short stay”- • Leisure trip
- • Solo traveller
- • Queen Studio Suite with City View
- • Stayed 2 nights
- • Submitted via mobile
No bar or restaurant
Central location
Stayed in April 2024
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Reviewed: 21 April 2024
Libby
New Zealand5 reviews6.0“The staff were lovely but were obviously quite busy and asked for a couple of extras which didn’t come and when I tried”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Suite with Marina View
- • Stayed 1 night
- • Submitted via mobile
Rooms are quite dated. Also quite noisy but we didn’t mind that. Amenities were ok but expected a bit more for the price. Phone to ring reception did not work. Advertised room appeared to be on a high level but was put on level 2.
Location was great, friendly staff
Stayed in April 2024
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Reviewed: 17 April 2024
Dawn
Canada44 reviews1 helpful vote8.0Very good- • Couple
- • Deluxe One-Bedroom Suite with Marina View
- • Stayed 3 nights
- • Submitted via mobile
Room needs updating
Love the location
Stayed in March 2024
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Reviewed: 15 April 2024
Sookling
Australia12 reviews1 helpful vote7.0“Good hotel option in the Viaduct Harbour area”- • Leisure trip
- • Family with young children
- • Queen Studio Suite with City View
- • Stayed 2 nights
Parking was a bit iffy - public parking complex just a block away but was hard to stop in front of the hotel to drop off/pick up as there is a cab rank. There were stairs as well to deal with leading into the lobby. There is a ramp on the side but not the most convenient if you have lots of luggage.
Great location in Viaduct Harbour close to a lot of restaurants and bars accessible by foot. Sushi Train was right next to the entrance that was great option for a quick/late meal as we arrived at 9pm.
Stayed in April 2024
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Reviewed: 14 April 2024
Karen
New Zealand90 reviews7 helpful votes9.0“Location to viaduct, and restaurants.”- • Leisure trip
- • Couple
- • One-Bedroom Queen Suite with Marina View
- • Stayed 1 night
Nothing, as have stayed numerous times.
Location and parking
Stayed in April 2024
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Reviewed: 14 April 2024
Anne
Australia47 reviews6 helpful votes8.0“Great stay on the viaduct harbour in Auckland. Might stay a street back next time.”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Suite with Marina View
- • Stayed 3 nights
We had balcony rooms which was great, but they did warn us (on checking in only) that it may be noisy on the weekend. There are nightclubs around, so the music noise was constant until early morning, even with our doors and windows closed. The apartments could do with a redo, carpet stained etc. but still serviceable.
Very centrally located on the viaduct harbour. Walk down directly to fabulous restaurants and all Auckland has to offer. Beautiful view, great apartment, spacious, full amenities.
Stayed in February 2024
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Reviewed: 14 April 2024
Janelle
New Zealand3 reviews8.0“Great stay”- • Leisure trip
- • Couple
- • Queen Studio Suite with City View
- • Stayed 1 night
- • Submitted via mobile
Bathroom grout could be cleaner
Loved the location and the linen
Stayed in April 2024
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Reviewed: 13 April 2024
Peter
New Zealand21 reviews9.0“Did the tfick”- • Leisure trip
- • Solo traveller
- • Queen Studio Suite with City View
- • Stayed 1 night
- • Submitted via mobile
Met all my needs
Stayed in April 2024
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Reviewed: 11 April 2024
Kim
New Zealand10 reviews7.0“Sleep deprived”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Suite with Marina View
- • Stayed 3 nights
- • Submitted via mobile
The noise at 2am outside
The view of the marina and balcony
Stayed in April 2024
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Reviewed: 10 April 2024
Susan
Australia21 reviews7.0“Auckland and Bay of Islands was a bucket list trip we didn't get to make when covid hit.”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Suite with Marina View
- • Stayed 3 nights
The pillows and the bed. Pillows need to be less high profile for me. I threw mine away and placed a scatter cushion under my head as I could not stand the loft of the bed pillows. For the price I would have expected to have a better quality of kitchen utensil equipment. But overall we enjoyed our stay in Auckland and the vibe this huge spread out city has to offer.
The view over Aqueduct Harbour great. BUT the LOUD music from one of the restaurants in the Marina complex was not good for people not involved with their party, two nights from the three we stayed. The rooms were spacious but in serious need of a makeover. Loved sitting on the balcony enjoying a drink surveying and looking at life around us. Glad we had a harbourview room.
Stayed in March 2024
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Reviewed: 5 April 2024
Ronald
Australia2 reviews8.0“Was a great location to stay in over the long weekend”- • Leisure trip
- • Family with young children
- • Queen Studio Suite with City View
- • Stayed 3 nights
Rooms were a lot smaller than depicted in photos
Location was awesome certainly couldn't fault it
Stayed in April 2024
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Reviewed: 4 April 2024
Paul
New Zealand1 review6.0“As stated, I like to stay there however if this billing issue continues, I will stay elsewhere.”- • Business trip
- • Solo traveller
- • Deluxe One-Bedroom Suite with Marina View
- • Stayed 2 nights
I Travel a lot and the only gripe I have with Sebel Viaduct is the billing process. I always have to chase my invoices every stay and this last time they missed some charges so invoiced me again which is fair, but I have been asking for an invoice to match my expenses for two months and still haven't received it despite four phone calls. This is the only hotel I have issues with invoicing. There is certainly room for improvement or even staff training.
always a good spot to stay for my travel
Stayed in February 2024
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Reviewed: 31 March 2024
Jane
New Zealand5 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite with City View
- • Stayed 3 nights
- • Submitted via mobile
Housekeeping was erratic. One day 3.30pm, the next 5pm
Stayed in March 2024
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Reviewed: 24 March 2024
Richard
United Kingdom42 reviews3 helpful votes9.0“Excellent well equipped room in Viaduct Harbour”- • Leisure trip
- • Solo traveller
- • Deluxe One-Bedroom Suite with Marina View
- • Stayed 7 nights
- • Submitted via mobile
Surcharge for card payments with cards not issued in New Zealand.
Excellent room with good outlook over Viaduct Harbour. Room had a living room, balcony, separate bedroom, a small kitchen, washing machine and dryer. The hotel does not itself provide food but there is food available adjacent to the hotel.
Stayed in March 2024
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Reviewed: 23 March 2024
Peter
Australia40 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Queen Studio Suite with City View
- • Stayed 2 nights
- • Submitted via mobile
To get to the harbour you had to walk through a confined smoking area very unpleasant
Central location
Stayed in March 2024
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Reviewed: 21 March 2024
Jade
New Zealand22 reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • One-Bedroom Queen Suite with City View
- • Stayed 2 nights
- • Submitted via mobile
Think it was very overpriced for what you got
Location
Stayed in March 2024
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Reviewed: 17 March 2024
Uthai
New Zealand32 reviews6 helpful votes7.0Good- • Leisure trip
- • Couple
- • Queen Studio Suite with City View
- • Stayed 1 night
- • Submitted via mobile
Quite expensive for basic facilities
Location is great, comfortable bed
Stayed in March 2024
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Reviewed: 11 March 2024
Wendy
New Zealand6 reviews9.0Superb- • Leisure trip
- • Couple
- • One-Bedroom Queen Suite with Marina View
- • Stayed 1 night
- • Submitted via mobile
Sofa bit tired
All the staff were fantastic
Stayed in March 2024
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Reviewed: 11 March 2024
Mackie
New Zealand1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Studio Suite with City View
- • Stayed 1 night
- • Submitted via mobile
Fridge was turned off and puddled water on floor. Microwave was dirty from previous guests. Shelves were dusty.
Location and staff
Stayed in March 2024
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Reviewed: 10 March 2024
Gordon
New Zealand14 reviews2 helpful votes7.0“Enjoyed our stay at the Sebel as it was close to the our planned activities.”- • Leisure trip
- • Couple
- • One-Bedroom Queen Suite with Marina View
- • Stayed 4 nights
The noise of the bars went until 0200 on Friday and Saturday night. May bother some people. The room needed new pillows, luggage racks, and another chair to sit in. Black mould around the shower trap and surrounds needs to be cleaned as it makes the place look dirty.
Excellent location to use the ferries, and plenty of eating places around, including excellent Thai takeaways. View from the room over the viaduct was great as there was always something going on. Daily room service. Taxi stand at the door. Staff were excellent sorting out an issue.
Stayed in March 2024
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Reviewed: 10 March 2024
Liana
New Zealand46 reviews6 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Suite with Marina View
- • Stayed 2 nights
- • Submitted via mobile
Precisely zero vibe in the room, even though it was clean and comfortable. A bit of decor would go a long way!
Great location central Viaduct, comfortable bed
Stayed in February 2024
-
Reviewed: 9 March 2024
Bethany
United States12 reviews9.0“Overall a fabulous stay”- • Leisure trip
- • Group
- • Queen Studio Suite with City View
- • Stayed 1 night
A bit dated decor
Location ideal
Stayed in March 2024
-
Reviewed: 9 March 2024
Barry
New Zealand5 reviews8.0“Excellent”- • Leisure trip
- • People with friends
- • Queen Studio Suite with City View
- • Stayed 4 nights
- • Submitted via mobile
Location
Stayed in February 2024
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