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Reviews of VR Rotorua Lake Resort 4.5 stars

366 State Highway 33, Rotorua, 3074 Rotorua, New Zealand

#41 of 81 hotels in Rotorua

Guests' Choice

Review score

Based on 2723 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.2

  • Location

    8.5

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 24 April 2024

    9.0
    We loved it! The staff were some of the best we have experienced.
    • Leisure trip
    • Couple
    • Executive Suite with Spa Bath
    • Stayed 2 nights

    The only improvements would be significant building maintenance. Whilst the decor created great atmosphere; we were in an executive suite with a lounge dining area furnished with what would have originally been upper end furnishings, curtain fittings were broken and some timber was rotting. The bath room was big and had the best spa bath we have experienced. There appears to be an ongoing maintenance programme which will take this lodge to a high standard all round standard

    The location, staff, food and facilities were exceptional. We also liked the ambience of the bar.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    A very pleasant stay but the hotel has seen better days.
    • Leisure trip
    • Solo traveller
    • King Room with Lake View
    • Stayed 2 nights

    Much general maintenance required. Missing lightbulbs, broken hinge on the shower door, type things in the room and throughout the hotel. Breakfast was quite expensive for what it was and compared to other hotels.

    Location along the lake was great. Staff were very friendly and helpful. Very spacious room with a little balcony facing the water was great. Comfortable bed and pillows. Everything was clean. Very high water pressure in the shower.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Twin Room with Garden View
    • Stayed 1 night

    The bed was fanstastic

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    It is what it is vs guest expectations Hmmm
    • Leisure trip
    • Solo traveller
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing I didn't like as such, however the whole complex, gardens, rooms etc are showing their age and maybe a full "cleanup/make over" should be seriously considered now, before more serious deterioration sets in! The On-site resturant... Sorry but very over priced for what is presented, I am not referring to the portion size (A La French Small) but the quality of the produced used and the way in which it is cooked! You can't hide burnt food! $18 for 2 under sized scallops and 1 prawn on a bed of what tasted like rehydrated potatoe mash... hmmm The lamb was tasty but again, of low quality. However the cheese board was pretty good, thanks. So yeah, OR run it into the ground,.. owner's call at the end of the day isn't it!

    Quite (generally speaking, some guests lack this consideration) Certainly the vista is stunning. The staff were a pleasure to deal with and were very engaging, had a couple of giggles, combined with conversations. And lastly the bed was comfortably soft and a good couple of night sleeps were had.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    The water was cold in the evening so couldn't enjoy a nice soak after a long drive

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Definitely value for money if you're only staying for a short time. Place needs some love!
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    The uncleanliness, fingerprints on the door of the room & the spa smelt funky. The place could be so beautiful but it's very outdated and untidy. Needs some love!

    The price was the best

    Stayed in March 2024

  • Reviewed: 16 April 2024

    9.0
    A value for money, classy , relaxing and most enjoyable overnight stay
    • Couple
    • King Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Quality accommodation throughout. Competent staff, resort class, spacious and expansive facilities, and delicious restaurant menu. Sited at the edge of the beautiful lake

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    A place to come back too for sure
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    X

    Perfekt and lovely

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Fancy stay worth a visit!
    • Leisure trip
    • Couple
    • Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    The walls are fine and could hear our neighbors and people above us.

    Very nice fancy hotel. Had the morning breakfast buffet it was really good! Smashing full English! Missing a bit more choice on the continental which meant it was below average. Overall really nice stay.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    The location is fantastic.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Garden View
    • Stayed 1 night

    Really clean and friendly staff

    Stayed in February 2024

  • Reviewed: 13 April 2024

    7.0
    Great view
    • Leisure trip
    • Couple
    • Executive Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Staff were unable to communicate effectively due to their limited understanding of English.

    The location is amazing. Close to everything with an exceptional view.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Garden View
    • Stayed 1 night

    Comfortable rooms. Pool and spa pools add a fun touch.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Very Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room with Lake View
    • Stayed 1 night

    A bit of maintenance required, the bathroom louvers needed repair so it took tow hands to open it.

    The view from Bed to lake wonderful, you can sit in the bath open the louvers and enjoy the view. The food was really good.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    8.0
    Friendly staff. Good location
    • Leisure trip
    • Solo traveller
    • Queen Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff. Good location

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    An amazing location by the lake and really friendly, helpful team
    • Leisure trip
    • Couple
    • Executive Suite with Spa Bath
    • Stayed 2 nights

    The buffet breakfast was OK and it wan't clear you could just order from the menu - which was actually much nicer than the buffet I thought.

    The view and surroundings were exceptional. The pool and the spa were great. The facilities in the exec suite room were brilliant too and that was an excellent size. The staff were friendly and helpful.

    Stayed in February 2024

  • Reviewed: 9 April 2024

    8.0
    Needed to clear my head and rejuvenate my wairua without leaving to far out of town. Perfect getaway
    • Leisure trip
    • Couple
    • Executive Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    No mattress cover, although the mattress was plush and comfortable bedding and all was clean, when you laid I could feel the pattern in mattress. No aircon in the bedroom as the heated flooring from the bathroom overheated into the bedroom even when the door was closed.

    Loved that even though it was right next to the road you couldn't hear the cars going past. The surroundings and tranquillity was all exceptionally beautiful. Spa bath in our suit just being able to just be in our own room and not have to share, just relax and chill.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    It meet our needs
    • Leisure trip
    • Group
    • Twin Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Great location

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Staff great, but let down by owners not keeping up with the maintenance and sloppy cleaners
    • Leisure trip
    • Couple
    • Twin Room with Lake View
    • Stayed 1 night

    Dirty outside the room, the bathroom and restaurant. Lake view meant looking at a carpark then the lake behind, so limited. VERY noisy floor from upstairs room occupant walking like an elephant. Breakfast was a shambles with not enough food put out for all the guests.

    Staff are really lovely! Location great.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Fantastic service from all staff. Delicious restaurant food. Beautiful rooms. Pretty lake views.
    • Leisure trip
    • Couple
    • Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    A few small things needed maintenance (peeling paint, garden chair, small hole on bathroom wall from previous towel rail) but nothing major and nothing that bothered us.

    Beautiful spot on the lake with pretty lake views. Beautiful rooms.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 3 nights

    The bed

    The bed

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Very enjoyable, I will return
    • Leisure trip
    • Solo traveller
    • Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Reception was unattended

    The staff were extremely helpful & friendly. Dinner in the restaurant was sensational!

    Stayed in March 2024

  • Reviewed: 4 April 2024

    7.0
    Good
    • Couple
    • King Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Needs a bit of TLC and updating.

    Value for money

    Stayed in March 2024

  • Reviewed: 4 April 2024

    8.0
    The location was amazing, friendly to kids. Kids enjoyed the pool, spa and the chess area.
    • Leisure trip
    • Family with young children
    • Twin Room with Lake View
    • Stayed 2 nights

    When people walked in the room upstairs we could hear the sound. Not the quietest I would say.

    The view and access to the backyard were awesome. Kids loved playing with the big chess board.

    Stayed in March 2024

Showing 1 – 25

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