The decoration of the facilities could be better, according to the area and the concept of “pueblito encantado”…. Less metal and more rustic/rattan chairs, sofas, lamps in the rooms.

Amazing location and views. Ideal for relaxing. Excellent kind service, specially from Isabel at the spa and the waiters at the restaurant.

Stayed in September 2023

Everything is perfect!

Stayed in August 2023

Some of the furniture in the chalet was dated and stained as well as the dining tables and chairs in the restaurant.

The property is beautiful and the staff very friendly and helpful. The food was delicious! We enjoyed the room especially the beautiful bathrooms. We even used the fireplace and built a lovely fire to make it nice and cozy. The alpacas were awesome to see and help feed.

Stayed in August 2023

Hotel is a bit far away from town and road access is very narrow, our bus couldn’t go to the hotel and we had to arrange a van ourselves to be able to enter. I expected the hotel to help with this.

A friend of our group had an incident with his room in our last day, management resolved it quickly and we had a great stay and experience in Colca.

Stayed in August 2023

The hot water did not work in the morning. Had to take the shower in a different room.

Good location right next to the river. A bit hard to get there if you have your own car. Good breakfast and very friendly staff.

Stayed in June 2023

It was perfect! 10/10

Stayed in April 2023

The ambience, comfort and quality of installations

The kindness of the staff, all of them!!

Stayed in February 2023

I have paid $79 additional for a dinner and New Year’s party. the food was terrible and the “party” was really bad

nice view and comfortable

Stayed in January 2023

a lot of bugs (mosquitos)

hot ponds

Stayed in October 2022

the lack of sound proofing. we had an awful night since our neighbors had 2 kids. one baby that kept crying all night long, and at 6am all 4 family members were loudly talking and the 2 kids screaming constantly. if you plan to stay here, make a remark to be away from families if you plan to rest and sleep

It’s a lovely hotel in every sense, unfortunately the divisions in rooms it’s not thick enough and you can hear everything happening in the next room

Stayed in October 2022

everything was great.

close to the hot springs

Stayed in October 2022

The restaurant needs to understand gluten free food a lot better. I had written with anticipation and they said they could meet my needs. However the restaurant staff did not understand what gluten free meant, and offered me vegetarian food (which was also gluten free), and when I ordered meat the next day they exclaimed, "oh, can you eat meat?!" There was very little I could eat at the buffet breakfast, it would be great to have gf bread and cereal options. Some of the decor is a little jaded for a 4 star hotel, peeling paint on bathroom mirror, the massage room I had in the spa could do with a facelift. The hotel wanted to charge $350 for transfers to and from Arequipa---absolutely ridiculous!! The local minivans charge s/20. I understand the hotel transfer costing a bit more than public transport, but seriously, that was extortionate. Plus they said they charged $35 for taxi from Chivay to the hotel, but in reality we got a local taxi and it was only s/80 both ways between 3 of us.

The room was great, they put an extra bed in for us as 3 friends. I loved the big bath!! The location was beautiful and nicely designed. It was very close to really good thermal baths. The food prices were better than I expected.

Stayed in August 2022

The food could have been better. There were not that many options and a few weren't available.

The environment. It's a beautiful place to stay.

Stayed in April 2022

Wonderfull place with friendly staff and incredible genius loci. Wellness, nearby hot springs, quality kitchen, all kinds of animals to watch or even pet. In one word EVERYTHING your ever wanted.

Stayed in November 2021

I didn’t like that we weren’t met at the gate to help with bags. the reception was no help, and we had to carry heavy luggages down this steep driveway as our taxi is not allowed into the property. Also, I did not appreciate getting charged 18% tax when I am clearly a tourist with US passport. They changed me 18% for room and for the restaurant! They would not waive the fee.

the property is beautiful and the front desk lady was nice

Stayed in May 2023

Drive down to the hotel needs a high clearance vehicle Unit seems it had not been used in a while: Rotting window and door sills Floor wax is peeling off

Breakfast Bathtub Alpaca feeding

Stayed in October 2022

Terrible internet connection.

Stayed in September 2022

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in July 2023