Room was too small for two friends. Booked a double room and got a honeymoon suite. Did not say on booking we were getting a tiny honeymoon suite.

Breakfast

Stayed in April 2024

The second night of our stay, we didn't have running water in the shower and toilet for over an hour which was quite frustrating as we wanted to shower and go to sleep early because we had a very early start the following day for a 4-day trek.

Great location and friendly staff. Very comfy bed and pillows.

Stayed in April 2024

The breakfast was not comparable to the pictures.

Beautiful hotel in the city center

Stayed in April 2024

Walk up to the rooms but luckily the owner helped us. (3 old women) with the suitcases.

Bedroom and bathroom nicely decorated. Ample space to put our things, open shelves besides the beds, writing table and a counter top. Amenities are well supplied. Helpful host.

Stayed in March 2024

The location and staff spot on.The comfort of the bed as well. There was a leak in the washbasin and the windows of the bedroom needed more cleaning. The breakfast (packed) leaves much to be desired. Bread and granola bar terrible. I advised the first day that I was vegetarian and I got a ham sandwich the second breakfast. Isabel and Gabriel were great, it was my cousins birthday and her bedroom was decorated accordingly which made her day even more special. Thank you so much !!

Stayed in February 2024

The room size was very very small. It is ok for a couple of days though.

Beautiful room in a beautiful central location.

Stayed in February 2024

Nothing

Staff were very approachable and went out of their way to assist. Making our stay a delight.

Stayed in December 2023

Wifi didn't work. The room was quite claustrophobic, very small with the bed against the wall and a long corridor to go to the bathroom- the photos look quite different from the room we received.

Friendly, helpful staff. Cute cafe breakfast.

Stayed in November 2023

Cold room with no heating system and barely no hot water in the shower

Location is very central. Staff helpful and nice

Stayed in September 2023

NA

Great location, wonderful room, spotless, good breakfast.

Stayed in August 2023

Water got shut down at 9.30pm by Cusco govn. I’m not sure if big brand hotel will have same problem.

Reception is very nice and helpful. Location is very good.

Stayed in August 2023

Although the bathtub was a nice touch, the shape of it made it difficult to take a shower (it was one of those body contouring ones). Also, the place was a touch tricky to find, especially at night because the sinage wasn't lit up and they weren't picking up the line that was listed on Google. They do give you a what's app number upon arrival! Just be aware it is directly across the street from the Marriot.

There was so much to like at this place! The bed was incredibly comfortable and the shower was amazing--nice water flow and great temp. If you have travelled at all in Latin America, you know what I am talking about. The breakfast was very nice and passable for the price point and we had the place to ourselves, or at least, it felt like it. We were even able to organize the laundry service next door to leave our clothes for us as we were out traveling all day and were scared we would return after closing. The rooms were also lovely and included a space heater for those cold nights. Location was perfect, just a few blocks walk from the Plaza de Armas and a five minute taxi from Wanchaq station.

Stayed in July 2023

The double room had a strong smell emanating from a corner. We think it was a leak.

Wonderful location in the heart of Cusco. Excellent service from the manager and staff. Breakfast was plentiful with freshly cooked eggs or omelette and lots of variety. Our family room was on two levels, beautifully decorated and with super comfy beds. There was coffee and tea available downstairs, self service. We loved the inner courtyard where you can talk and have meals.

Stayed in June 2023

slow food service

location, room

Stayed in June 2023

One of our rooms had a smell coming from the drainage pipes or a leak somewhere. It came and went.

Rooms are beautifully furnished. Wonderful location very close to main square. Excellent service by the staff especially Isabel who was wam, welcoming and very helpful. Breakfast was a small buffet, with freshly cooked eggs. There is a lovely courtyard in the middle of the hotel which we enjoyed sitting in.

Stayed in June 2023

The water was not consistently hot in the mornings for showers, though most mornings it was at least good enough. Additionally, the rooms facing the street were a bit loud, especially in the mornings when vans would pick up tour groups.

We would highly recommend Casa Biru to anyone traveling to Cusco! The rooms were nice, the beds were very comfortable, the included daily breakfast was filling, and the staff was always pleasant. We unfortunately had to change our plans last minute, but the staff at Casa Biru was very accommodating and provided us a room at a reasonable price. We also had an unfortunate little mishap during our time in Cusco, but the staff was again very helpful and pleasant. Overall, the staff is extremely professional and the hotel is at a great central local for anyone's visit to the main sites of Cusco.

Stayed in May 2023

It was a little chilly and I didn't see any kind of heating controls in my room. To say the place was a little big for just one person isn't really a complaint!

Superbly situated in the historical center of Cusco. A charming, characterful building and a spotlessly clean, spacious apartment, with a huge super-king-sized bed. Isabel and other staff were friendly and helpful: arranging airport transfers, suggesting restaurants, sights to see, making a packed breakfast for my early-morning departure for Machu Picchu. There was coffee and tea available in the courtyard, and a very nice cooked breakfast on my second morning. Wifi connection was good. I loved looking out from my little balcony and seeing the women in their colorful traditional dress, sitting on the steps opposite with baby alpacas!

Stayed in March 2023

The room we booked was TINY. Barely any space to walk around. So if you're traveling with a suitcase, it's kind of impossible to move around the floor. It's perfect for a quick one or two night stay but I wouldn't want to stay there for a week, unless you booked one of the larger rooms. A bit pricy in my opinion for the size of the room.

Great spot, convenient location, quiet, clean, comfortable room. The staff was great and breakfast was decent.

Stayed in December 2022

No windows in room, but during unrest, this meant security and quiet.

Location perfect, very good value. Clean, safe, lots of hot water in shower. Quiet. Large comfy beds. Staff were amazingly responsive and understanding. Due to political unrest which started the day we arrived in Cusco, our travel plans were disrupted. We were able to extend our stay a night at a time at the original booking.com rate, staying in our same family room. This was SO helpful and reassuring. I'm very grateful for the hotel's flexibility. We were fortunate to be at Casa Biru as all this happened. Also has a restaurant on site which was convenient for the evening curfews at this time. They also recommended a good trusted tour agency.

Stayed in December 2022

The property is shared with some offices, it is not all part of the hotel. Not an inconvenience but we weren’t aware when booking

Great location, close to the Plaza and near some of the best restaurants in the city like Cicciolina or MAP Cafe. Very helpful staff as well

Stayed in November 2022

the bed wasn’t great, the mattress sagged in the middle.

Very friendly staff and great location.

Stayed in December 2022

Nothing

Great location near the main plaza and very comfortable room. The included breakfast was great and the staff very friendly

Stayed in November 2022

too hot, no windows in the room, frigobar want full.

location and service

Stayed in November 2022

poor sound-proofing so it could be very noisy at night

large comfortable rooms

Stayed in November 2022