They could improve signage to the hotel: it’s a bit tricky to find even with Google Maps. However, all people working in the vicinity know where it is and can point you in the right direction.

Great location, great showers, spacious room. Staff went out of their way to help: Our Spanish is poor and they showed my wife where she could buy flip-flops - not on a map, but by walking with her to the right place!

Stayed in September 2025

My room had a large street light right outside the window, and the curtains were not blackout curtains, so the room was pretty bright all night.

The location is great. The staff is wonderful. The breakfast starts at 5:30am so I had time to eat before getting in line for the bus to Machu Picchu. And they had an elevator, which I highly appreciated. They stored my backpack while I was at MP and then kept it for hours until my train at 7pm.

Stayed in September 2025

Noisy due to the stream in front of the house

Location, facilities, staff and breakfasts all good

Stayed in September 2025

Best location! Just infront of machupichu bus and between both train stations.. with an amazing staff and good breakfast!

Stayed in September 2025

The bed covers and rugs need to be updated. The restaurant attached to the hotel is just OK.

You cannot beat this location. The bus that takes you to Machu Picchu is literally right outside the door. And it’s a few minutes walk from the train station. Close to lots of good restaurants and cafés. The bathroom is very update up-to-date and pristine. The receptionist was lovely.

Stayed in September 2025

It was a short walk from the Train Station. They sent a person to meet me and take me to the hotel. I had to buy a bus ticket to Machupicchu and we went via the office which was just up the road from hotel. I had a 5am start and they gave me a plentiful and tasty packed breakfast You just need to step out the hotel reception to join the bus queue for ride up mountain. For me it was clean, comfortable and extremely well located. I would stay again.

Stayed in August 2025

Nothing - everything was fine. Keep up the great work managing this hotel!

This hotel far exceeded our expectations. The location is unbeatable (as so many others have said). Our room was very comfortable - it appeared recently updated. The bathroom (with bathtub) was very comfortable and spacious with great hot water. The bed was comfortable. As for cleanliness - the room was impeccably CLEAN. All of the furnishings "matched" well. Although located right in front of the bus queue, at night the hotel is very quiet. All you hear is the river. The breakfast staff was pleasant, and the breakfast was sufficient. The front desk was very friendly and helpful with bag storage before and after checkin/checkout. Overall, this is an example of VERY WELL MANAGED property - where everything hums along nicely. I stayed at other properties on this vacation, and they could all learn so much by reviewing how well this property is managed. Price is good. There are TONS of decent dining options within 5-10 mins. Overall, Aguas Calientes far exceeded my expectations. I has more to offer in way of dining options, etc. than, say, Ollantaytambo.

Stayed in August 2025

I had zero complaints with the property.

The hotel was very clean, and in a great location. The staff were great, and the reservation was easy. Water pressure is high and the water is very hot - perfect after a long day of hiking. Hotel staff were great and made us breakfast bags (since we couldn’t be there for breakfast) on our Machu Picchu hike. Location is right next to bus stop, and on the cities river. Pharmacy, plaza, restaurants, all within 1 minute walk. I would recommend this hotel to everyone.

Stayed in August 2025

It was central, well located. The rooms were clean and the staff very helpful. Our breakfast was early as we were being picked up at 6. We were able to leave our luggage there while we went up Machu Picchu

Stayed in August 2025

Small point. Showered got cold by the end of the night

Location is superb

Stayed in August 2025

All good

LOCATION: This hotel is just next to the bus stop going to MP. It is also walking distance to the train station and the tourist market. They were also nice to provide packed food as we had left about 5am the next morning.

Stayed in June 2025

A bit noisy if you are facing the main street Breakfast buffet was quite poor. Cold scrambled eggs Had to ask for hot water to be switched on

Good location 5 mins from the train station and close to restaurants and shops Friendly staff Free tea in reception

Stayed in July 2025

I am not technical. I just wanted to see the news but the TV appeared to be Netflix requiring passwords etc. I didn't bother and went to sleep instead

When it comes to location, Casa de Luz Hotel is spot on. The queue for the bus up to Machu Picchu is literally right outside the hotel entrance, and it’s just a short walk to both the IncaRail and PeruRail stations—exceptionally convenient for travellers. What truly stood out for me, though, was the presence of a space heater in the room—an absolute winner. I visited in June, which is winter in the Southern Hemisphere, and Peru can get surprisingly chilly. Some hotel rooms can feel quite cold, but not at Casa de Luz. Within minutes, my room was warm and cosy. The bed was by far the most comfortable of all six places I stayed during my time in Peru—I slept like a baby. The following morning, I enjoyed a generous and satisfying breakfast before setting off for Machu Picchu.

Stayed in June 2025

Window when closed still passes the noise from outside. Towels were not in the room on the check in (though they brought it quickly after request)

Better than I expected from the hotel in such touristy place.

Stayed in June 2025

There was nothing not to like 😊👌🏽

The staff is very friendly and helpful. They give you accurate information of anything you need. The hotel is next to the bus station and train station when you are taking a trip to Machu Picchu. The breakfast is nice just enough to keep you with energy for the day

Stayed in June 2025

Water pressure is a bit low but it was still ok.

Location is awesome, rooms are clean and staffs are great!

Stayed in June 2025

Late at night, my friend was locked out of the hotel and had to wait 20 minutes outside until I returned and let him in. Reception claimed they didn’t know she had gone out because he didn’t leave the key at the front desk, but we were never told to do so. This was frustrating and could have been avoided with better communication.

Cleanliness and accessibility to the bus stop for Machupicchu and city center

Stayed in June 2025

Nothing

Ideally located for a Machu Picchu visit.

Stayed in May 2025

Warm, nice and clean. Friendly and helpful staff. We had no big expectations at a place with no road connection. But we were pleasantly surprised.

Stayed in May 2025

The best hotel for take the bus to Macchu Pichu

Friendly staff, very central, just in front of the lines for buses to Macchu Pichu, very near to train station

Stayed in May 2025

Great location. Very friendly staff. Great breakfast.

Stayed in June 2025

The hotel is centrally located. Staff are friendly. The rooms are modern and immaculate. They provide breakfast, and it is excellent. If you need to purchase your ticket for the citadel the day before, this is the perfect place to stay.

Stayed in May 2025

The room had a funny smell at times.

The staff and the location

Stayed in May 2025

Not enough counter top or hooks in washroom. I have done a lot of travelling in my life and I would say that the breakfast is the worst breakfast ever. However I would stay here again because of the room and location.

We had river view. Fantastic location. Train station is not far. Corner room with two large view windows. Great shower. Busses to Machu Picchu is located on the street in front of the building. Great water pressure.

Stayed in May 2025