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Reviews of Hilton Moorea Lagoon Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

BP 1005, Papetoai, 98728 Papetoai, French Polynesia

#6 of 18 hotels in Papetoai

Guests' Choice

Review Score

Based on 143 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.3

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    7.2

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 26, 2024

    10
    Heaven on Earth.
    • Leisure trip
    • Travelers with friends
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 3 nights
    • Submitted from a mobile device

    Didn’t know the pool wasn’t available as it was under renovation work, but this didn’t spoil our enjoyment of the beach and beautiful water.

    Excellent location and the staff exceptional.

    Stayed in February 2024

  • Reviewed: January 14, 2024

    9.0
    Truly amazing room above the lagoon
    • Leisure trip
    • Family with young children
    • King Overwater Bungalow
    • Stayed 2 nights

    Maybe the activities (diving, jet ski,,,) could be cheaper. Also guests are also a little bit "calm"...no craziness during the evening happy hour...

    The bungalow above the water is simply amazing: direct access to the amazing lagoon, glass flooring to see the water under the room, sharks in the lagoon during the night, swimming pool, nice staff, breakfast in the room balcony above the water, bottle of champaign, free drinks in the fridge... Also easy access to the free carpark

    Stayed in December 2023

  • Reviewed: December 22, 2023

    9.0
    Comfortable houses and superb resort
    • Leisure trip
    • Couple
    • King Bungalow with Lagoon View
    • Stayed 2 nights
    • Submitted from a mobile device

    The swimming pool is outdated

    The room/house The restaurants The lagoon Friendly staff Private beach

    Stayed in December 2023

  • Reviewed: November 18, 2023

    10
    Stay of a lifetime!
    • Leisure trip
    • Couple
    • King Overwater Bungalow with Panoramic View
    • Stayed 6 nights
    • Submitted from a mobile device

    Amazing breakfast buffet, breathtaking views and location, snorkeling right from your room, very friendly and helpful staff and concierge, entertaining and authentic fire shows, and the lotion/shampoo/conditioner in the room was awesome! This place was perfect, there is nothing more we could have asked for on our stay 😄 If you haven't been to Moorea, I highly recommend it. We did jetskiing, quading, hiking, snorkeling, deep sea fishing, and rented scooters to get around the island.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    10
    Amazing honeymoon destination
    • Leisure trip
    • Couple
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 3 nights
    • Submitted from a mobile device

    Amazing views Exceptional customer service Great snorkelling off overwater bungalows

    Stayed in November 2023

  • Reviewed: November 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Garden Bungalow with Private Pool
    • Stayed 5 nights
    • Submitted from a mobile device

    Pretty solid location, the beach is like an aquarium and it has coral reef in it. The staff is absolutely amazing and super helpful, but at least our room and some installations needed a bit of a touch up or remodelation.

    Stayed in November 2023

  • Reviewed: November 3, 2023

    10
    Dream and bucket list checked off with great memories!
    • Leisure trip
    • Couple
    • King Bungalow with Lagoon View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to complain about!

    From beginning to end, everything was great. The facility is on the smaller side and in my opinion that makes it even better since there’ll be a limited number or guests walking around. Not too crowded. We stayed at a beach bungalow that had its own water access and super private. The room was spotless, and the bed extremely comfortable. Restaurants were nice and had enough options to please everyone. At the over the water restaurant we were able to spot rays and sharks at night. The reefs were amazing, and they offer free snorkeling gear plus kayaks and paddle boards. Lastly, cheers to staff for being so kind and helpful. On the day we checked out we were allowed to use the facility until late in the afternoon and before leaving we were offered a room for 30min so we could have a shower and get ready for our journey ahead. Exceptional service.

    Stayed in November 2023

  • Reviewed: October 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Overwater Bungalow
    • Stayed 1 night
    • Submitted from a mobile device

    Officious, inattentive service at front desk and dining room.

    Beautiful grounds. Overwater bungalow had breathtaking views. Amazing clear water with abundant marine life.

    Stayed in October 2023

  • Reviewed: October 20, 2023

    10
    Paradise
    • Leisure trip
    • Family with young children
    • King Overwater Bungalow with Panoramic View
    • Stayed 5 nights
    • Submitted from a mobile device

    The rain on the last day of our stay😃

    Corals and fish practically at the door, food, service, very professional staff.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    9.0
    Comfy & enjoyable
    • Leisure trip
    • Couple
    • King Overwater Bungalow with Panoramic View
    • Stayed 3 nights

    Would be nice if there were more musical venues each night …there is ample space near bar outside main restaurant- if there’s a band would be better for entertaining at nights

    Lagoon snorkeling

    Stayed in October 2023

  • Reviewed: September 28, 2023

    10
    Amazing and exceptional property if you can afford it.
    • Leisure trip
    • Couple
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 2 nights
    • Submitted from a mobile device

    Slightly expensive. They should offer free pickup and drop off for the price we paid.

    Excellent staff!! right from the baggage handlers to the reception, servers, cleaning staff, etc. Our room was amazing (panoramic) and the view was just great.

    Stayed in September 2023

  • Reviewed: September 27, 2023

    9.0
    There really was no other hotel that I wanted to stay at but the Hilton! Everything was really perfect and worth the pri
    • Leisure trip
    • Couple
    • King Garden Bungalow with Private Pool
    • Stayed 4 nights
    • Submitted from a mobile device

    Can’t think of anything that I didn’t like !

    Loved the location and the rooms were beautiful and beds comfortable! They had conversion outlet for curling iron very helpful.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    10
    Enjoyed our stay a lot, it was a magical place to be and would recommend for anyone visiting Moorea
    • Leisure trip
    • Group
    • King Overwater Bungalow
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful views, and great location especially if you have tours or activities booked around the place, was easy to organise taxi services or pick ups.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    10
    Excellent stay
    • Leisure trip
    • Family with young children
    • King Overwater Bungalow with Panoramic View
    • Stayed 2 nights
    • Submitted from a mobile device

    - meals and drinks were a bit expensive

    - staff super friendly - peaceful and relaxing location - big room and very comfortable bed - good breakfasts

    Stayed in September 2023

  • Reviewed: August 27, 2023

    8.0
    Beautiful views, beach and amazing massages, but food not up to scratch
    • Leisure trip
    • Couple
    • King Deluxe Garden Bungalow with Private Pool
    • Stayed 3 nights
    • Submitted from a mobile device

    The only thing we didn’t like was the food. We paid for bed and breakfast, and that meal was pretty good, but we had lunch twice and dinner once in the outside restaurant near the beach and the food really wasn’t that great. And it was expensive for the quality. It just lacked flavour. We were going to have the themed dinner buffet but decided to just watch the show (which was great btw!) without eating as we didn’t want to spend any more money on what could’ve been a sub par meal, so we can’t comment on the buffet dinner as we didn’t try it. Generally I’d recommend going out of the hotel for dinner etc or exploring local places if you have a car.

    We loved the hotel’s private beach area and the whole place is really beautiful. We stayed in a villa with a private plunge pool, which was lovely, clean and spacious. The turn down service and the fact that the mini bar is topped up for free each day was a nice touch. My husband and I had a massage each at the hotel spa and they were amazing! The masseurs were really lovely too.

    Stayed in August 2023

  • Reviewed: August 25, 2023

    10
    The best hotel I’ve stayed at in my life
    • Leisure trip
    • Couple
    • King Overwater Bungalow with Panoramic View
    • Stayed 5 nights
    • Submitted from a mobile device

    In house dinner quality unfortunately let it down but you could eat out and that was pretty good

    Everything , fantastic breakfast

    Stayed in August 2023

  • Reviewed: August 11, 2023

    9.0
    Romantic Property set between the lagoon and mountains
    • Leisure trip
    • Couple
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 2 nights

    The rooms could use a refresh. Obviously the prices are high for food and drink, but it's expected at a chain like the Hilton

    The location was superb, close to little roulottes and authentic shops. We had one of the premium overwater bungalows at the end of the docks, so a bit of a walk but the privacy was appreciated. We appreciated the bottle of champagne and macarons as diamond members. The snorkeling during our entire stay was great, we are experienced divers and brought our own gear. We saw spotted rays, black tip reef sharks, and all sorts of coral fish. The resort facilities and staff were excellent, we found the breakfast selection was great, especially the egg station. We had body treatments at the spa which melted the stress in our muscles away. The staff made us feel welcome, and we tipped the ones who were extra helpful, which led to some unfortunate inter-staff shenanigans. We stayed at the hotel for a 2 night romantic getaway with sun & sea, after a busy 2 weeks with friends on the islands. Our overwater bungalow was a great base for relaxation.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    9.0
    True paradise
    • Leisure trip
    • Couple
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 5 nights
    • Submitted from a mobile device

    Beach bar - great staff, location and great food

    Stayed in July 2023

  • Reviewed: July 17, 2023

    10
    Picture prefect!
    • Leisure trip
    • Family with young children
    • King Garden Bungalow with Private Pool
    • Stayed 2 nights
    • Submitted from a mobile device

    Absolutely nothing!

    The room was breath taking! The staff was extremely friendly. The dining was delicious. They have everything you need on ground.

    Stayed in July 2023

  • Reviewed: July 16, 2023

    7.0
    Disappointing
    • Leisure trip
    • Couple
    • King Bungalow with Lagoon View
    • Stayed 4 nights
    • Submitted from a mobile device

    The beach bungalow was dreadful because of all the seaweed and rubbish and it smelt. Apparently this happens each July and they “don’t usually have those bungalows available in this month”. They did their best to reaccommodate us but this meant three shifts to new bungalows in 4 days. Lots of repacking and waiting around for hours meaning we felt low priority. This interrupted our rest and relaxation. The food was poor. It felt dated.

    Swimming in the ocean. Nice pool. Great sunsets

    Stayed in July 2023

  • Reviewed: June 23, 2023

    7.0
    A slice of America in French Polynesia
    • Leisure trip
    • Couple
    • King Deluxe Garden Bungalow with Private Pool
    • Stayed 3 nights
    • Submitted from a mobile device

    The resort was tired. It needs some updating and maintenance, lots of peeling paint, cracked wood and worn out furniture. Two of the restaurants seemed understaffed and the breakfast didnt take advantage of the polynesian and french influences, serving almost solely american options. Overall it lacked the heart we've seen from other French Polynesian resorts.

    The staff were friendly and attentive. The resort had a beautiful beach and snorkling area. There were sharks and rays as well as many beautiful fish species swimming around that you could clearly see from the platforms. The crepery restaurant was the highlight with yummy food and a view over the water. The bathroom was beautiful and the water pressure from the shower was amazing.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    8.0
    The best place for overwater bungalows on Moorea
    • Leisure trip
    • Solo traveler
    • King Overwater Bungalow
    • Stayed 1 night
    • Submitted from a mobile device

    I know. The price of an overwater bungalow for 1 night is more than some peoples monthly mortgage. More than monthly rent. But my goodness! Staying in one feels like a dream. You don’t want to leave. Sitting on your dock. Watching all the sharks and stingrays and various tropical fish swim by was the most incredible hotel experience I ever had! It was worth every penny! I would do it again in a heartbeat! The hotel itself is in one of the best locations on the island.

    Stayed in June 2023

  • Reviewed: May 20, 2023

    9.0
    luxury overwater accomodation.
    • Leisure trip
    • Couple
    • King Overwater Bungalow
    • Stayed 1 night
    • Submitted from a mobile device

    There didn’t seem to be many shops within walking distance around the resort ( if you are interested in leaving the resort).

    overwater bungalow experience with decent corals and fish for snorkeling and kayak/paddle boarding. overwater crepe restaurant overlooking lighted area with sharks!

    Stayed in May 2023

  • Reviewed: May 3, 2023

    9.0
    Beautiful location with outstanding over-the-water bungalows. Bucket List checked.
    • Leisure trip
    • Couple
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 2 nights
    • Submitted from a mobile device

    Food and food service was not good. Wait staff was not very attentive. Food was mediocre and disappointing considering the high end property.

    Beautiful location. Property well maintained.

    Stayed in April 2023

Showing 1 - 25

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