Reviews of Fili Hotel at Nustar Cebu This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Cebu South Coastal Road South Road Properties, 6000 Cebu City, Philippines
#11 of 188 hotels in Cebu City
Guests' ChoiceReview Score
Based on 794 hotel reviews
Score breakdown
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Cleanliness
9.4
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Comfort
9.4
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Location
8.9
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Facilities
9.3
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Staff
9.3
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Value for money
8.7
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Free Wifi
9.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: April 22, 2025
Deborah
United States1 review“EXCELLENT!!”Everything was perfect
Everyone was super friendly, professional, polite, kind and accommodating. They went above and beyond to help me and my niece when we had a flight at midnight. I have already recommended them to people I know that will be staying in Cebu. Thank you so very much. We loved our stay.
Stayed in March 2025
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Reviewed: April 20, 2025
Joshua
United States25 Reviews1 helpful vote“Best 5 start hotel in Philippines hands down”Price is a bit steep
Best butler service in the philippines.
Stayed in January 2025
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Reviewed: April 19, 2025
Shimora
Australia1 review1 helpful vote“Luxurious experience worth every penny”Earl made our stay extra special. We were celebrating my husband and my mother's birthday and Earl was kind enough to organize a suprise birthday cakes for my family. We were also able to check in earlier than scheduled and everything was very efficient. The breakfast buffet was a gastronomic experience, vast array of choices with manageable portions for you to taste everything. Their pastry section is worth every calorie. Thank you Nu Star staff for making our stay so relaxing and memorable. We will be back again for sure!
Stayed in April 2025
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Reviewed: April 16, 2025
Pierre
Hong Kong2 Reviews“Best hotel in Cebu city”Overall very good property and we like to stay there when in Cebu. Very good restaurants, great gym, spacious and confortable room. The staff are all very nice and helpful.
Stayed in April 2025
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Reviewed: April 16, 2025
Carina
Philippines2 ReviewsExceptionalNice! We enjoyed our stay 😊
Stayed in April 2025
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Reviewed: April 15, 2025
Salgo
Philippines1 review“Great experience! Staffs are warm, friendly, they were all very courteous and make you feel special”None, I liked everything there.
Great! Foods are delicious ♥️
Stayed in March 2025
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Reviewed: April 14, 2025
Hugh
Australia2 Reviews2 helpful votesVery GoodBreakfast is late opening at 0630 Fairly isolated - eg. No convenience store/ supermarket near by Staff are highly trained, but often can only answer the question they are trained for - not what is asked No property information in room.
Clean, organised , great facilities (gym + pool), very polite and helpful staff . Great blackout curtains
Stayed in April 2025
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Reviewed: April 12, 2025
Leona
United Kingdom29 Reviews3 helpful votes“A beautiful hotel with amazing attentive staff”The noise from construction. After saying that, we would have stayed longer with it so it wasn’t a huge problem for us.
We loved the comfort of the bed & size of the room & the people working at the property. The lounge access was a huge plus for us we loved seeing Leona (great name by the way ) 😉smiling face in the morning & being served my yet another amazing human (Brian) not to mention all the other people working there. They all made our trip one we will never forget & we cannot wait to return
Stayed in April 2025
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Reviewed: April 12, 2025
Andrea
United States1 review1 helpful voteExceptionalLoved everything about our Nustar weekend! Will definitely come back!
Stayed in April 2025
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Reviewed: April 11, 2025
Keith
Philippines3 Reviews1 helpful vote“Excellent time. Expensive food but very tasty”Some of the staff couldn’t communicate in English. They had a hard time understanding what I wanted or just didn’t know. For example I ask d where I could get a cocktail. They seemed to not know the hours or where to direct me.
Great breakfast but I think kids under 12 should be free.
Stayed in April 2025
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Reviewed: April 11, 2025
Tanja
United States44 Reviews1 helpful voteExceptionalWonderful hotel, highly recommend.
Stayed in March 2025
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Reviewed: April 10, 2025
Lede
Australia19 ReviewsExceptionalComfortable, clean, safety
Stayed in April 2025
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Reviewed: April 7, 2025
Aileen
United States5 Reviews2 helpful votes“This hotel is a 5 star oasis away from the hustle and bustle of central Cebu City”It’s located a bit farther from the center of Cebu and shopping area (Ayala). There is a mall attached but with designer and upscale stores but these are not for the regular shoppers. Surrounding area is industrial. On the other hand, the property is excellent and the breakfast buffet is amazing. They have a very nice pool complex and spa, which is what I would expect from a resort.
Stayed in April 2025
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Reviewed: April 6, 2025
René
United States21 Reviews“Leisurely comfortable.”There’s construction going on.
Clean, all I need is there.
Stayed in April 2025
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Reviewed: April 2, 2025
Lirio
United States2 Reviews3 helpful votes“Really appreciate the unsolicited room upgrade. I will definitely stay at NuStar again”Nothing to critique
Excellent breakfast buffet… lots of choices
Stayed in March 2025
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Reviewed: March 29, 2025
Joshua
United States25 Reviews1 helpful vote“Executive lounge is worth the service”Elena is best host of all time. Duty manager Owen took great care
Stayed in January 2025
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Reviewed: March 26, 2025
April
United Arab Emirates6 Reviews1 helpful vote“It was fantastic. Will surely recommend to my friends and relatives.”The TV reception should have a netflix so we can easily watch movie whenever we wanted to. Also, there should be a playroom for the kids so they can enjoy.
The facilities are very good. We enjoyed it a lot. Also, the staff are very accommodating. The buffet breakfast is amazing. It has a lot of varieties of food which we really enjoyed.
Stayed in February 2025
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Reviewed: March 25, 2025
Mauro
Philippines19 Reviews3 helpful votes“Great hotel, nice, comfortable rooms.”Front desk staff were “playing around” while I was checking out. Very distracting and not professional.
Great buffet. Complete and delicious.
Stayed in March 2025
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Reviewed: March 22, 2025
Paul
Australia1 review“Very good”Very hard to get a cup of coffee good coffee after hours
All good
Stayed in February 2025
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Reviewed: March 18, 2025
Russel
Kuwait3 Reviews3 helpful votes“Awesome!!”Love the Customer Service as well the attitude of all staffs!! Awesome Job!
Stayed in March 2025
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Reviewed: March 17, 2025
Nimfa
Philippines1 review“I enjoy my stay,the food the casino&lovel stuff”None
New modern hotel and lovely views
Stayed in February 2025
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Reviewed: March 10, 2025
Max
United States7 ReviewsWonderfulDinner buffet was not warm enough to enjoy it. I was disappointed. I wanted to have noodle soup but nobody to assist me. Shumai was cold. It was only 7:30 Pm.
From Family
Stayed in March 2025
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Reviewed: March 2, 2025
George
United States29 Reviews2 helpful votes“This was a nice stay to see what Fili was all about.”Sometimes long line at reception
The buffet was incredible
Stayed in February 2025
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Reviewed: February 25, 2025
Ida
United States3 Reviews“Almost perfect”You can hear the noises from outside your room especially the banging of doors from your nearby rooms
Clean and all the staff were very respectful and friendly
Stayed in February 2025
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Reviewed: February 25, 2025
Eckenweber
Hong Kong2 Reviews“Excellent hotel to stay and dine in Cebu city”Very spacious room, excellent facilities
Stayed in February 2025
