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  5. Reviews of Hyatt Regency Manila City of Dreams

Reviews of Hyatt Regency Manila City of Dreams This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Asean Avenue corner Roxas Boulevard, Entertainment City, Paranaque, 1701 Manila, Philippines

#35 of 505 hotels in Manila

Guests' Choice

Review Score

Based on 556 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 24, 2024

    10
    Loved our stay
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Alcohol not served in casino

    Clean, new, good customer service

    Stayed in March 2024

  • Reviewed: March 9, 2024

    10
    Definitely will come back
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Bed is comfortablr

    Stayed in February 2024

  • Reviewed: March 7, 2024

    8.0
    Well good !
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Asked for little bit early check in , not granted but instead of regular check in , it was late of almost 2 hrs ! Sucks !

    Casino is better than Okada but hotel better in Okada

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Nice ish
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing special. Would stay at another place next time.

    Just needed a place close to the airport after my flight landed at 11pm. Nice hotel and staff

    Stayed in February 2024

  • Reviewed: March 4, 2024

    8.0
    Great hotel in a convenient location
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights

    Only 1 bar in the casino complex. Restaurants are expensive.

    This hotel is in a convenient location close to the airport and local shopping malls including the Mall of Asia. The rooms are really well appointed and had a great view across the pool area. The pool area was really nice and beautifully lit at night.

    Stayed in February 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small pool area, less space to relax, lobby not welcoming for relaxing ambience and less seating area in lobby

    Spacious rooms, comfortable beds and clean rooms, staff are all polite

    Stayed in February 2024

  • Reviewed: February 28, 2024

    10
    Wonderful Experience.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    I did'nt like having to Leave. The Hotel is outside of our usual budget, But well worth it. We will book again next time we go back to Manila. An excellent way to start your Holiday.

    Everything went well From Checking in up to the day we left. The Breakfast Hall was Huge, with so many choices. We didnt make use of the Casino, But if I had done I could have played So many different games including all the popular ones. It was overall a great Experience. loved every Moment

    Stayed in January 2024

  • Reviewed: February 27, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a very pleasant experience. Lots of choices and appealing foods.

    Stayed in February 2024

  • Reviewed: February 27, 2024

    8.0
    Very enjoyable and comfortable stay overall. 8/10.
    • Leisure trip
    • Group
    • King Room with City View
    • Stayed 6 nights

    Smoking in the Casino, need to get with the times as it stopped me from gambling due to the smoke,

    Room was clean and very comfortable; Breakfast could have more selection. Bed wasw very comfortable.

    Stayed in January 2024

  • Reviewed: February 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It’s proximity to Dream Play

    Superb experience from check in to check out

    Stayed in February 2024

  • Reviewed: February 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Club Access
    • Stayed 2 nights

    They upgrade the the furniture in the rooms with plastic fineer. Stuck drawers etc Not nicely done. Maintenance is very important for a hotel but i think this is the wrong way to upgrade. They make a lot of money can upgrade in a proper way

    Always good services in Hyatt with a good bed .

    Stayed in February 2024

  • Reviewed: February 16, 2024

    9.0
    We stay here often
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Comfortable room

    The Hyatt standard is on display here

    Stayed in January 2024

  • Reviewed: February 15, 2024

    8.0
    Nice stay, good for transiting guests.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Close proximity to Manila airport. Ask your taxi driver to use the toll road, it will be quicker. My family loved the breakfast. Staff were courteous and helpful.

    Stayed in January 2024

  • Reviewed: February 12, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Staff were very accommodating and catered to my every need. They were very polite and very approachable. Room was very clean.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    9.0
    Spacious rooms
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smell of smoke at the lobby from the casino. Trigerred my asthma. Not family friendly for the kids to inhale second hand smoke. Booked rooms though amd hallways on the upper floors away from the casino are all safe from second hand smoke.

    Spacious rooms Maxi bar - all are included in the package Strategic location

    Stayed in February 2024

  • Reviewed: February 6, 2024

    9.0
    I will stay there again when in Manila.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Room was spacious, service was great. It is in a great location.

    Stayed in January 2024

  • Reviewed: February 2, 2024

    10
    Beautiful Wedding & Melody was incredible
    • Group
    • King Room
    • Stayed 8 nights
    • Submitted from a mobile device

    That the Pool in Wing 2 isn’t connected to Wing 1

    We absolutely loved MELODY from Level 7 Breakfast - she is amazing, and so accommodating! Melody remembered our order ever morning and made sure our area was always tidy

    Stayed in February 2024

  • Reviewed: January 31, 2024

    10
    Food policy ruined our stay
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We’re not allowed to bring in food from outside. Doesn’t really make sense. Other 5 starts hotel doesn’t mind bringing in food. If they can’t cater the need and taste buds of their customers then they should definitely allow food to enter. Most balikbayan crave food that they want to eat and they can’t get them inside the city of dreams. They should be more considerate. Even Jollibee is not allowed. What a shame.

    Great location and great customer service

    Stayed in January 2024

  • Reviewed: January 16, 2024

    10
    Clean, comfortable great buffet breakfast. Housekeeping is too notch
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    See above

    The room was great except you need to either flip the mattress or rotate it. The one side was worn down, it had a dip in the side.

    Stayed in January 2024

  • Reviewed: January 16, 2024

    8.0
    Perfect stop for a night
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was very soft and indented from previous use, seemed like it was due to be replaced Proper coffee making facilities in the room should be a given at this level of hotel, not packets of instant

    Everything was very clean and well presented Good location for the airport Pool deck very nice Restaurants/casino on site Staff very helpful

    Stayed in January 2024

  • Reviewed: January 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was a bathtub

    Friendly staff

    Stayed in January 2024

  • Reviewed: January 13, 2024

    9.0
    Amazing
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Relaxing Ambiance

    Stayed in December 2023

  • Reviewed: January 13, 2024

    9.0
    excellent
    • Leisure trip
    • Family with young children
    • King Room - Club Access
    • Stayed 1 night

    nothing

    everything

    Stayed in November 2023

  • Reviewed: January 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    every thing was great the stuff was very friendly and helping

    Stayed in December 2023

Showing 1 - 25

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