Reviews of Split AC in the Living Room and Bedrooms
Regatta Boulevard, 9000 Cagayan de Oro, Philippines
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: April 22, 2025 · Stayed in April 2025
Verified reviewReviewed: January 8, 2025 · Stayed in December 2024
Verified reviewReviewed: January 8, 2025 · Stayed in January 2025
Verified reviewReviewed: December 22, 2024 · Stayed in December 2024
Verified reviewWe are so happy to welcome you back! Thank you for the kind words; it means a lot to our team. We look forwards to seeing you again on your next visit.
Reviewed: December 20, 2024 · Stayed in November 2024
Verified reviewThe place is nice and decent.
To be honest I really don’t want to say this but I’m being honest here and I told the staff thru text message. The linens were stinky. Basically the pillow, bedsheets, towels stink.
Please accept our apologies for your recent experience. We are taking your feedback seriously and will use it to improve our service for all our future guests.
Reviewed: November 4, 2024 · Stayed in November 2024
Verified reviewReviewed: September 10, 2024 · Stayed in September 2024
Verified reviewReviewed: September 1, 2024 · Stayed in August 2024
Verified reviewAbsolutely awesome! Feels like home. Everything is just available. From the kitchen to the bedrooms. There was no problem during our stay. The neighborhood is also quiet. We have really enjoyed our stay. Probably will not be the last time.
We are so happy to welcome you back! Thank you for the kind words; it means a lot to our team. We look forwards to seeing you again on your next visit.
Reviewed: July 21, 2024 · Stayed in July 2024
Verified reviewSo this is going to be tough to write because in the beginning, Mai went above and beyond with communication. I was in TX, USA for an event and missed correspondence for booking but when i followed up she made it to where I can book the dates in Cagayan, Philippines. Answered all my questions prior to arrival and gave good suggestions. Nenita and Jason were on site hosts as Mai is in the US. Jason picked me up from airport and Nenita had a clean rental all ready to go. The rooms had the aircon for entire home on the 2nd floor. Refrigerator was brought in on the 2nd day of stay. The location was great and a guard house is provided. A clubhouse is minutes away on foot with an amazing pool! Internet and sofa were great too.
So in the end, a few things happened that put a complete damper on this stay. *The water here is not potable, colored and stinky* 1) Mai was working with me on adjusting dates due to my error and also provided a refund when there was no cancelation. Then she thought being "fair" was providing 5K pesos back while she also gets 21 days of her rental back on the market when in fact she agreed to going through Booking.com approval and me receiving 26K pesos in return while also having me sign an agreement (can't upload pics) before I checked out. 2) When 1st discussing the stay, she immediately pitched the airport shuttle service which I agreed and needed "to and from" the airport for 2500 pesos/ 35 minute drive each way. At which in the end, I went to confirm drop off and both hosts skipped the question 3 times. When in fact, the shuttle is 2500 "one way". 3) I had 2 different guests at a max occupancy of 6 per the property rules. When the 2nd guest was known, Nenita took it upon herself to message the 1st guest about the 2nd guests presence. This is completely unacceptable and what little she knew, is the 1st guest already knew of the 2nd guest as well as personal details; plus Nenita never meet the 2nd guest.
My aim was to provide excellent service to our guests. To explain my side of the story, 5k refund was my offer since he wanted a settlement outside booking and that those remaining 21 days are continued to be blocked and will never be marketable. He think its low, so I suggested to him to contact booking cs to make the refund official. If I can have the 21 days back to the market, I dont mind to give the refund back. That became 26k. Of course, I deducted all of the fees towards refund as he was aware in the beginning. Ive learned as well, to not bend any nonrefundable booking to refundable regardless of what guests' reasons. This whole experience was too much hassle in my part as I was being contacted few times and some nights midnights. Note, he got the non refundable rate and he was asking for refund. His plan has changed due to personal reasons not because not knowing the regions in the Philippines as he have told me. With regards to transportation, my adds of using "and" instead of "or" has been changed. I apologize about my local cohost action. This is unacceptable. Im taking action on this. Thank you.
My aim was to provide excellent service to our guests. To explain my side of the story, 5k refund was my offer since he wanted a settlement outside booking and that those remaining 21 days are continued to be blocked and will never be marke… Show more
Reviewed: May 13, 2024 · Stayed in April 2024
Verified reviewReviewed: March 12, 2024 · Stayed in March 2024
Verified reviewThe location is perfect and peaceful, the place is organized and spacious. Also, the owner and the attendant is very easy to contact specially about the instruction on how to self check in.
It was very visible that the aircon was not well maintained, it was too dusty and it’s not cold anymore specially at the master’s bedroom, it was just like a fan.
We appreciate you for taking time to leave us a kind review. We immediately took action on looking at the aircon. We have them cleaned immediately and will schedule a routine cleaning. As for the functionality, we noticed that it was set in low setting. Again, thank you and God bless.
We appreciate you for taking time to leave us a kind review. We immediately took action on looking at the aircon. We have them cleaned immediately and will schedule a routine cleaning. As for the functionality, we noticed that it was set in… Show more
Reviewed: January 3, 2024 · Stayed in November 2023
Verified reviewAlmost complete all you need for short stay.
The blanket and the pillow cases, too thin.
We appreciate you for taking time to leave a kind review. We took action on providing additional blankets for our guests. Thank you and God bless.
Reviewed: September 29, 2023 · Stayed in September 2023
Verified reviewReviewed: July 7, 2023 · Stayed in July 2023
Verified reviewPeaceful and clean . The apt. Is new.
Reviewed: June 2, 2023 · Stayed in June 2023
Verified reviewThe place is a home away from home. The place is clean and peaceful. The owner is accommodating. The only disadvantage is the distance to our meeting venue (Limketkai Luxe Hotel) but it is just minor, around 20 to 30mins to the city center. Just leave early and there will be no problem.😃
Thank you. We appreciate you for taking time to leave a kind review. God bless and be safe.