Esperanza Street corner Makati Avenue, Ayala Center, Makati, 1228 Manila, Philippines
#31 of 506 hotels in Manila
Guests' ChoiceBased on 1223 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.5
Facilities
8.7
Staff
9.2
Value for money
8.3
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 28, 2024
Sandra
United Arab EmiratesStaff was amazing
Stayed in March 2024
Reviewed: March 25, 2024
Kareen
Malaysiano bidet
location, breakfast
Stayed in March 2024
Reviewed: March 21, 2024
Guthrie
United Kingdombeds a little hard some maintenance issues but not a complaint
repeat customer amazing staff
Stayed in March 2024
Reviewed: March 20, 2024
Mary
PhilippinesThe pastries in the club access weren’t that great, the smell in the parking lot.
Club access, gorgeous bathroom, room view, hospitality, deli and cheeses and drink options late in the afternoon at the club, spacious room, sofa, breakfast options, free parking, prices of in-room dining, spa, sauna and steam room.
Stayed in January 2024
Reviewed: March 19, 2024
Maria
United KingdomLocation , facilities, Staff esp the reception , thanks to Aj and Meann too
Stayed in March 2024
Reviewed: March 17, 2024
Mark
United States of AmericaNone.
I like the location and the staffs.
Stayed in January 2024
Reviewed: March 17, 2024
Emerson
United States of AmericaWe did not like some lounge musician with canned music. We enjoyed listening to Ann when she performed one Friday night with her solo guitarist
the management very cooperative
Stayed in February 2024
Reviewed: March 15, 2024
Cummins
AustraliaNothing
Beautiful Facilities
Stayed in March 2024
Reviewed: March 9, 2024
Chris
United KingdomTV stations are a bit of a mess, could be reprogrammed quite easily
Great location for a business trip that was focused heavily on Makati. Being next to Greenbelt is very helpful too. The pool is excellent with a lane for swimmers although a little challenging for a full day's sunshine as the adjacent buildings get in the way! The gym is fully stocked with everything you might need.
Stayed in March 2024
Reviewed: March 9, 2024
Lanie
United States of AmericaNothing I didn't like
The hotel is located just across from the 3 Longs Blocks Mall and is very clean. As a solo traveler, I was initially unsure where to stay in Manila, but I definitely chose the perfect hotel. I stayed for one night, but if I had known how great this area and hotel was, I would have stayed longer. The staff were helpful and kind, and they have extra security measures in place at the driveway. It was also a plus that the hotel was just across from the mall. I needed to repack my luggage and they had a scale available. Staff members Jeff and Rupert were very willing to help without expecting any payment. They truly exemplified the perfect attitude for the hospitality industry.
Stayed in March 2024
Reviewed: March 5, 2024
Girlie
SwedenThe bathroom needs total renovation. Floor tiles too slippery. Shower cabin is slippery too. Bath didn’t look hygienically clean. Renovate like in most big hotels in europe - majority rooms have no more bath, just install walk in shower & no doorstep, use better & non-slippery floor tiles.
The location & facilities.
Stayed in February 2024
Reviewed: February 29, 2024
Len
PhilippinesCan’t think of anything negative.
Ian at the Front Desk, Mary at the Bar/Restaurant Downstairs, Gerald Room Custodian are the reason I’ll come back. The other Front Desk, Front Door People also commendable. OVERALL the staff was the best I’ve ever experienced. The staff, breakfast buffet, cleanliness, location all get “Superior” Marks.
Stayed in February 2024
Reviewed: February 27, 2024
Rowena
AustraliaMore room seodorizer
Lication
Stayed in February 2024
Reviewed: February 26, 2024
Jenifer
United KingdomLovely hotel and staff were super friendly
Stayed in February 2024
Reviewed: February 20, 2024
Mia
NetherlandsRooms seem to be quite outdated and our shower drainage was blocked so it took a long time for the water to drain.
The location was obviously perfect since it's right in front of Greenbelt. The breakfast had so many available varieties to choose from. Best part of all is that we were given a free upgrade to a 1-bedroom suite.
Stayed in December 2023
Reviewed: February 18, 2024
Zanon
FranceEverything great
Stayed in February 2024
Reviewed: February 17, 2024
Rosalinda
United States of AmericaPricey
Location and staffs
Stayed in January 2024
Reviewed: February 11, 2024
Erwin
GuamInternet was spotty aDN even lost internet for one day. There was also one day that we didn’t have cable.
The location was perfect as it was near shops and restaurants. Daily breakfast was great … loved daily variety of the dishes and also loved the fresh juices.
Stayed in February 2024
Reviewed: February 10, 2024
Elvira
United States of AmericaThe hotel should have complimentary bottled water available in the rooms.
The location is perfect for us, there’s the church within reach, shopping, restaurants, all very convenient.
Stayed in February 2024
Reviewed: February 8, 2024
Max
United Arab EmiratesA must improve maybe, (1) Wifi connection (2) Videt at public toilet (near the main lobby) The rest, acceptable as it is. I must suggest for an interior upgade of the room finishes. And change the extra bed if not pleasing to the eye. To impress the Guest well. Kindly focus on the impressions of every Guest as per the value. It will add prestige to all. The place over all was excellent. Thanks. The Limbaco Family
Satisfied with our Breakfast. And what's in there. Filipino cuisine was well introduced. And the selection of food was superb. Highly recommended.
Stayed in February 2024
Reviewed: February 5, 2024
Lucy
PhilippinesNone
Complete amenities
Stayed in January 2024
Reviewed: February 3, 2024
Torrijos
CanadaThe shower door didn’t close properly so some water seeped out. Aesthetic wise I didn’t care for the ‘yellow’ marble or lighting. Some mold around the shower door.
Great place to stay near Greenbelt shopping district, as it’s right across the street. They have the BEST fitness area I have ever seen. The pool was a decent size and clean.
Stayed in January 2024
Reviewed: January 31, 2024
Lydia
NetherlandsBar prices -except beer- inflated
Friendly ambience and great location. Very good Chinese restaurant onsite. Top notch staff at Executive Floor especially Ms Nicole and Mr Wilson.
Stayed in January 2024
Reviewed: January 30, 2024
Norma
GuamThe restaurant staff are nice and were very attentive.
Stayed in January 2024
Singapore, Singapore
Trębki, Poland
Bukit Tinggi, Malaysia
Hanoi, Vietnam
New Albany, USA
Gros Islet, St. Lucia
Ballina, Australia
Mount Gambier, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content