The bed smells. The bathroom faucet is leaking bad. There was a hornet home in our balcony which been taking care off by the staff after reporting. Noisy as constructions still in going. Expensive.

I like the breakfast similar dish but not the same every day. Close to the main town. Brolly was provided.

Stayed in August 2025

The first bed was good, second one creaked every time we moved. We once ordered room service and they didn’t put the order through we called 3 times and waited 2 hours. There were renovations happening at the resort so loud banging all day.

This resort is nice. The pools are great, the staff are lovely. The wifi in our room was terrible but they moved us to a new room and the wifi was good there. Breakfast is good lots of options.

Stayed in May 2025

The pillows weren't comfortable

The bed was great and I loved the balcony spa (jacuzzi)

Stayed in May 2025

The food is not the best. Be prepared for average, and you won't be disappointed.

Amazing sunrise views from the overwater vila and the staff are excellent.

Stayed in April 2025

The construction 7 days a week

Great facilities

Stayed in February 2025

Hotel is having too many improvements going on while we were there las week. I had to walk up to 8 floor to used the gym! Staffs are polite but needs training. My room often forget gives towels etc. Shower's trainage is bad at our room.

Hotel is in a nice ground. Breakfast was good.

Stayed in February 2025

Hot tub at water villa was dirty - had floating debris in water, some foods at the Japanese restaurant was out or unavailable

Resort and water villa room was beautiful, breakfast buffet options, and food options on location

Stayed in February 2025

Staff were unable to really assist and were hard to find. I tbink not enogh overall facility and servicecstaff

The spacious rooms and nathrooms

Stayed in February 2025

Quite

Stayed in January 2025

The resort itself is under major construction. Only 2 restaurants were open. The staff not very friendly and beware they are cunning. I sent a couple of messages prior to booking in regarding an earlier checkin if possible. There was no response. Thought they may not be open. When I arrived, I enquired about my messages. I was brushed off. I was asked to leave a standard deposit for incidentals when booking in. When booking out you cannot use you deposit, they want you to pay separately. When I refused the lady charged me another deposit to cover incidentals. I felt like she tricked me.

My 1st time in an over the water bungalow. It did not have water under it half of the time as when the tide was out, there was no water. It was cool to do once.

Stayed in January 2025

Restraurant too slow no money exchange no ATM van ride to airport every 2 hours is rediculous we stayed at a hotel that was half the price they had it every half hour front desk took too long to answer phone

Stayed in January 2025

We arrived 11.30am on the only transport available to us from Port Barton and couldn’t get into our room till 3.30pm. Official checkin time is 3pm. The transfer from Port Barton is an uncomfortable 3 hours so by the time we arrived at resort we were looking forward to cleaning up and relaxing by the pool. We were instructed to enquire back at reception at 2pm. We had lunch, walked around the resort, so hot with no aircon in common areas and watched multiple people check in and get their keys. They said we had to go to reception to ask if the room was ready, they weren’t able to send us a message to tell us when it would be ready. So we lined up multiple times (everything is slow) only to be told not ready yet come back later. We were so tired and it was so hot which didn’t help. By 3.30pm we were pretty annoyed and nobody cared a hoot. We got the keys with no instruction regarding breakfast, dining options, facilities info so made multiple trips back to reception to ask questions. The spa suite is a lovely room however the spa didn’t work which nobody was bothered by except for us who paid for it. It is a lovely resort and if everything went smoothly it would have been a much different stay.

A welcome break from Province accommodation. Pool areas nice. The Italian restaurant did great pizzas. Try the Bancao-bancao signature cocktail in the Lobby Bar!

Stayed in January 2025

-it was run down and could do with renovation -water sports weren’t in operation - the “private beach” is on a mangrove, so again doesn’t look like the photos and there’s only water there if it’s high tide - the water around the water villa does not look like the pictures at all. It’s built on a mangrove so the water is really low and brown in colour. This was very disappointing because it was an expensive stay. - deceiving online images - the resort reception was confusing place to walk into, a lot going on - breakfast was average - I stayed in several other places in Philippines and I’ve met friendlier reception staff (maybe it was an off day) - asked for an extra quilt, it was at a ridiculous charge per night

The water villa we stayed in was nice

Stayed in January 2025

They really have to work on their service at breakfast and dinner. We had 2 dinners and one lunch in their restaurant and first had to wait 10 min to get the menu, and an additional 30 minutes to order. And every time we had to change our order because of "no have". The breakfast buffet had som western food and was ok, but even here some food ran out and wasn't refilled for 30 or 40 minutes. So even if the resort it self is a great place the food and dining experience is a big disappointment, wich for us is just as important as a great room.

Nice and clean rooms, and very friendly staff. Our kid loved the place because of the pool area and the gaming room (wich is a bit outdated).

Stayed in December 2024

Old dated property , extremely expensive compared to the rest of the city

The pool and restaurant

Stayed in December 2024

Construction was in progress that we were not told about at reservation or even When we checked in- it was very obtrusive

Pool access room

Stayed in October 2024

1.The room smelled musty because of the humidity. 2.Assigned us the end rooms.

Relax & chill,big swimming pool

Stayed in September 2024

Hospitality. Room wasn’t ready at 3pm, even though I was at the hotel from 12. They didn’t bring my bags up to the reception. No welcome drink. No explanation of the hotel or facilities when I checked in.

Nice pool

Stayed in May 2024

Forced buffet valentines dinner no other food available Breakfast food is on the slim side

Probably the nicest resort in the area of Puerto Princesa city

Stayed in February 2024

We stayed in Water Villa, it was a great place, but definitely it’s not worth 500 euro per night. If the price would be 250-300 per night, it would have received a good review. I travel a lot and i know what Villa must be if you ask 500 euro per night. Breakfast was good and the breakfast crew was very friendly. The poolside crew wasn’t good, they missed to see if customers need anything etc. Also one guy told me they don’t have mint to make mohito, because they had sold out, when i was asking when the mint is coming, he said 24h from now 😅 How is it possible that nobody can’t go to shop and buy some mint 😂. Overall the place is nice, but it’s very sad to see, that they don’t have customers, they have very big potential, but the price doesn’t bring any good reviews and that is why people are afraid to come there :).

Place its with a good vibe :)

Stayed in January 2024

Food and the level of service

Room was comfortable

Stayed in January 2024

No spa - had to get massages in rooms. Otherwise could not fault.

Lovely resort- great room- nice facilities.

Stayed in January 2024

The staff service level are poor & inexperience. We booked the hotel to relax & enjoyed, but next to our room, there was constriction and noise of drilling, making it an unpleasant stay. We should have been informed of this before we booked, not via a letter slipped under the door after we check in.

The big amazing swimming pools

Stayed in December 2023

The vanilla scent air freshener at the elevator.

1.The room with the view...the whole.place 😍 2. The in-room massage service.

Stayed in December 2023