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  5. Reviews of Sotogrande Hotel and Resort

Reviews of Sotogrande Hotel and Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dap-Dap, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines

#52 of 69 hotels in Mactan

Guests' Choice

Review Score

Based on 31 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.6

  • Location

    6.4

  • Facilities

    6.6

  • Staff

    8.5

  • Value for money

    6.4

  • Free WiFi

    2.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 8, 2023

    8.0
    Our stay in Sotogrande at May/June 2023
    • Family with young children
    • Deluxe Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    I realy dont like the internet connection. On the room only for 2 devices and very poor. In comparison with stay in Boracay, we had there very stable internet and no limited devices. I also dont like the La Mirada pool (its possible to use it, but i will realy not recommend that), which was very dirty and seems no maintainance. 7 years ago, it was very good pool, now very poor.

    I liked the room with 2 big double beds, the location near Mactan Newtown (looks safe), then the possibility to use Vistamar beach and pool (ckeaner than LaMirada). But it will be good, if the hotel will offer some free van or something like that, so the acommodants can be transfered in some near place (at least). Unfortunately they didnt offered anything like this, needed to ride the local type of transportation.

    Stayed in June 2023

  • Reviewed: April 10, 2023

    8.0
    Our honeymoon while staying there was wonderful.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The internet is not really good. Especially in the 6 flr. Area Hope you do something to improve the reception.

    I liked the room we stayed at, the view is overlooking. It’s so wonderful experience staying there for our honeymoon. We’ll definitely come back there.

    Stayed in March 2023

  • Reviewed: March 19, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    the facility is quite old considering the price

    staff was really helpful

    Stayed in February 2023

  • Reviewed: February 27, 2023

    7.0
    It was quite good but hard to access the restaurant and the beach and swimming pool.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Toilet very slow to flush and the bathtub was very deep. Dangerous for seniors and disabled customers.

    Breakfast was good.

    Stayed in February 2023

  • Reviewed: February 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No cable tv.. No WiFi

    Kids loved the pool

    Stayed in January 2023

  • Reviewed: February 11, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Building is old, looks new in the photos. Very poor internet

    Beds are comfortable. The staff is very accommodating. Place is secluded. Beach is clean.

    Stayed in February 2023

  • Reviewed: January 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Over priced for what it is, location is nice but hard to get to other places as taxis are hard to get.

    Clean with friendly staff

    Stayed in January 2023

  • Reviewed: January 20, 2023

    7.0
    Beach location, poor amenities and services
    • Leisure trip
    • Couple
    • Suite
    • Stayed 8 nights
    • Submitted from a mobile device

    The location is far from local shops and attractions. The gym is dirty and unkept, old machinery that is unserviceable. The doorman was rude 😒 The room service was poor, we stayed 8 nights and the last 4 days our room wasn't cleaned or freshen up. Lacking service and cleanliness. Expensive for the money, I would suggest try another hotel.

    The reception staff and food service was good and helpful. Security was good.

    Stayed in January 2023

  • Reviewed: January 17, 2023

    6.0
    Pleasant enough but wouldn’t go back.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was not very clean. A lot of dust on the shelves and around the tea caddy. There were absolutely no restaurants, bars or shops nearby, despite being advertised as such. There was no wifi anywhere except in the lobby.

    Staff were very helpful and pleasant. Room was spacious. Nice pool.

    Stayed in January 2023

  • Reviewed: January 16, 2023

    8.0
    I preferred staying here as it was quiet and great value for money, Newtown noisy with construction
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 5 nights

    The hot water pressure in the shower was a little disappointing and took a while to adjust and heat up to desired temperature . Showers over a bath too seem to be quite a dangerous trip hazard and a thing of the past. A walk in shower would be a better option. Accidently broke a cheap small glass in the bathroom after it slipped off the wet sink area and was charged a ridiculous 250 peso for damage (the price of a taxi ride). No clothes washing facilities/options and no wifi in the room.

    A wonderful 5 nights to lay by the two pools and enjoy the local beers, cocktails and delicious food available assisted by exceptional staff. Breakfast was a generous serving and the room was a good size with a lovely view of the water and surroundings from the balcony. Classic old style architecture in the original building around the pool and restaurant area and represented good value for money An easy 15 minute walk into Newtown for me or quick taxi or scooter ride for cafes and other varieties to eat for both modern and traditional/local tastes. This area provided ATMs and banks plus a supermarket and 7-11 convenience stores plus laundromats for washing clothes

    Stayed in January 2023

  • Reviewed: July 19, 2023

    1.0
    Worst in the 100's hotels stay in my life.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights

    1. internet not working during the whole stay. 2. Kitchen staff knocking off as they please. 3. Claim room service but no menu in the suite. 4. etc. the list is much longer

    NOTHING

    Stayed in July 2023

  • Reviewed: May 8, 2023

    3.0
    it was a pity
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    beach near nothing shop near nothing hot water nothing There are no play facilities.

    nothing

    Stayed in May 2023

  • Reviewed: April 30, 2023

    1.0
    Terrible
    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Room key card kept needing to get programmed, restaurant was embarrassing. The menu had a list of nice drinks. The bar could only make maybe 6 of the drinks. The food menu was so bad. I ordered steak cubes they didn't have it I couldn't get anything I wanted. I was to the point asking what can you make on the menu? The last night I was surprised they offered steak. I ordered one and I was served a steak with a butter knife. I asked for a simple steak knife and they didn't have one to offer.

    The space of the room.

    Stayed in April 2023

  • Reviewed: April 19, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No internet. This should be taking consideration to the guest that Airline check-in are now online to avoid long queue in the airport.

    Stayed in April 2023

  • Reviewed: April 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    the property was so good i like it very much

    Stayed in April 2023

  • Reviewed: March 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I like the ambiance. It is so relaxing💙

    Stayed in March 2023

  • Reviewed: February 20, 2023

    9.0
    Sotogrande, Cebu Philippines
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    N/a

    The staff at the front desk was very professional and helpful

    Stayed in February 2023

  • Reviewed: February 14, 2023

    9.0
    Wonderful
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Issues with internet.

    Very friendly staff and we love swimming pool areas and beach

    Stayed in February 2023

  • Reviewed: January 21, 2023

    2.0
    Choose another hotel!
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    1. Management were terrible when trying to resolve an issue. 2. Location is very isolated, and no restaurants or bars in local area as advertised. 3. No lock on balcony door or hotel door. 4. Lacking basic necessities (bath robes, etc). 5. Taxi charges extra 100 Peso for collection and arrival every time when a resident at this hotel. 6.Difficult for taxis to find. 7. Bedsheets unclean and not changed from previous guests. 8. Furniture in rooms was dirty and sticky. 9. Blood stains on bedroom floor and excrement stains on shower curtain. 10. Expensive in comparison to other local (better) hotels. A disappointing experience. Worst hotel I have stayed in Asia.

    The front desk staff were friendly. Food from menu in restaurant was nice.

    Stayed in January 2023

  • Reviewed: January 21, 2023

    3.0
    not worth the price..
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    I don’t give bad reviews however with this, I was very disappointed. when I checked in the room was filthy. the bathroom was full of mould, hard and also the hot water wasn’t working. I sucked it up and they cleaned it up the next day. however the suite was still dirty. for some reason there has been womens hair all over the floor. one time I got out of the shower, walked to the bed and a full hall of hair was under my foot. after that I was so uncomfortable I would have to wear flip flops everywhere in the suite. the gym in the other building was good. beach is small but a private section which is nice. pool side (near the ocean) was nice. good security which is reassuring. there was a basketball court and I wanted to play however they wanted to charge me 500……….. which was very unacceptable. the place has so much potential but management is lacking. with the price I paid it was not worth it.

    the only good thing was the staff. very kind and helpful. the restaurant staff Jade was amazing and hard worker. he deserved a ton of credit.

    Stayed in January 2023

  • Reviewed: January 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel stuff was very helpful 😊 The rooms were large and clean. It's very nice for family's. If you have a car or motor you need only few minutes to found food.

    Stayed in January 2023

  • Reviewed: January 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    No wifi

    Pool

    Stayed in January 2023

  • Reviewed: July 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: May 30, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

Showing 1 - 25

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