Nothing really

The friendliness of the staff, very helpfull. The breakfast buffet, so many choices.

Stayed in April 2024

I can't think of any drawbacks except for the rather slow Internet connection in our room. Other than that, I was satisfied with our stay.

The hotel is well maintained, the food was amazing, and the staff was accommodating. Thank you!

Stayed in April 2024

Nothing really but probably due for some renovations

The breakfast buffet was excellent and we had great service by everyone especially Florencio.

Stayed in April 2024

The faucet in the sink is old. And the shower as well.

Beds and pillows are very comfortable. I like when the air-conditioned is not turned off even if nobody in the room.

Stayed in March 2024

The swimming pool cascades were not operational when we were there due to it being closed off for safety reasons, no doubt for future repairs to be carried out. Not having a separate queue at the reception desk for checking- out as check- in and check- out were in the same queue taking longer to get attended to. There was an additional holding charge on my credit card of a significant amount and was informed it would be paid back to me, but still pending after nearly a week now and not sure it will be returned to my credit card or not.

Was captivated by the sheer size of the building from the outside while the hotel lobby with all its amazing historical pictorial murals and pictures and ground floor shopping areas were a nice tribute to the hotel as well. The swimming pool and gym were great as well.

Stayed in March 2024

Staff can be very helpful, but ocassionally the check-in staff can be a bit short and dismissive. I sent an email to the Hotel informing them that my fiance would be arriving around three hours before me and that they should let her into the room. She ended up having to explain all sorts of things to the check-in staff to be able to get into the room when she arrived. Then they gave her a lower grade room. When I arrived the young lady on the front desk resolved the issue very quickly, but as I had been travelling for 26 hours I was a but frustrated and annoyed to say the least.

Rooms are very clean and always well presented. The Italian Restaurant La Gondola is very good, the staff are excellent and always polite and professional. Their food is always well presented and they do theoir best to make the food as authentic as possible. Their Pizzas are particularly good as are the desserts.

Stayed in March 2024

Location was not the best

Large comfortable room with an amazing breakfast

Stayed in March 2024

Having to pay for breakfast whilst it could have been included with the room booking

I had to pay for breakfast separately since I didn’t book directly with the hotel but used booking.com. It was a shame!

Stayed in February 2024

There were only 2 people on board during checkout time. So many people in the queue. They should separate check out from check in. Not fair to wait half an hour just to surrender key cards. Someone should be dedicated to accept key cards. Other hotels just have guests drop off cards if they have prepaid and no other charges, but Waterfront charges 150 pesos for a lost key card, hence, the need to wait in line just to return them.

Friendly and helpful staff, 24-hour gym, clean swimming pool, free shuttle to Ayala Center, walking distance to IT Park

Stayed in February 2024

nothing in particular to mention

Good room size, comfortable bed, excellent elevator

Stayed in February 2024

The shower need to get changes. very weak water flow and no warm water in the shower.

The staff were very helpful, even changed our room cause my mom wanted a lower level room. Very accomodating. The lobby looks very magical.

Stayed in January 2024

Bathroom needs some upgrades

Big room, nice breakfast

Stayed in February 2024

Very poor WiFi connection in room Poor menu in Chinese restaurant Lifts not working / maintenance

Location and facilities

Stayed in February 2024

None

Staff and ptivacy

Stayed in January 2024

The cooling system was not working properly and we have to move to another room.

Same place as our reunion.

Stayed in January 2024

The hotel Old The bed is not good

Good staff

Stayed in January 2024

A bit dated- the furniture especially..

Close by to local attractions and government offices..

Stayed in January 2024

It was fine over all

Very good breakfast

Stayed in January 2024

No complain. It’s a actually good hotel.

Grand lobby. Centrally located. Generous portion on the continental breakfast.

Stayed in January 2024

The taxi in the earliest morning is a problem

Almost all

Stayed in December 2023

Shower head

Location

Stayed in January 2024

Not much just needing a good Reno as the hotel is getting out dated.

Casino. Perhaps needing a good revamp as the hotel casino is looking dated.

Stayed in January 2024

Nothing.

Convenient to other locations in city. Spacious room, high ceiling. Very clean. Courteous and very helpful staff. Buffet breakfast had good variety of options.

Stayed in January 2024

The phone in the room was not working

I wish I knew it was not close to the beach

Stayed in January 2024