distance from mall road breakfast is average

Comfortable with family and friends

Stayed in June 2025

Had a good stay but as we all know, there are always some areas for improvement: I would suggest that the hotel look into their room service department. The service was sometimes very slow. They once said they will get back to me with a confirmation from the kitchen department but nobody called back - I was a little disappointed and had to loop in reception after which the issue was resolved. Also one recommendation: keeping in mind the global warming and changing climate in Murree where afternoons are generally hot - the hotel should consider installing inverter AC's that have both heating and cooling facilities for the guests. I believe this would be a great addition to Falettis. (The hotel gave me a fan as it was quiet hot) Another suggestion would be that the breakfast could have more western options like pancakes etc - currently nearly all the options are desi. However, I would still say that the stay was very pleasant. Thank you once again for all the hospitality. :)

I wanted a mountain view and really appreciated the hotel staff's gesture of upgrading my room for which I would like to thank the staff. The room was nicely decorated and was very clean. I have become a huge fan of Faletti's club sandwich - it is actually way better than what we get in famous restaurants. The hotel is a 5 min walk away from Mall Road which makes it even more central. Also I upgraded my stay for a day and overall it was a pleasant experience :)

Stayed in June 2025

It was an amazing experience; although approach through GPO Chowk was somewhat difficult yet we reached safely and enjoyed our stay. Mall Road at walking distance and no hassle on return route. Properly is really well constructed and well maintained with capacious room, neat and clean with all usual facilities of a 4 star hotel. Overall, we enjoyed our stay. Slightly expensive!

Stayed in April 2025

Great views, good location to get into town

Stayed in February 2025

Chargers might be look

Service and the behavior of staff

Stayed in December 2024

Shower mixer wasn't functioning properly. The walk to main bazaar at night seems a bit dangerous as a part of it is dark with very few people around.

Courteous staff, good breakfast. Modern building/rooms.

Stayed in September 2024

Nothing

I liked the views from the balcony and the location of the hotel

Stayed in September 2024

Bread..n bakery

Fantastic it was ... everything

Stayed in August 2024

Pls increase ur staff in night shift. They are .too slow to respond.. Rest is ok ...spacious rooms with all facilities.

Stayed in August 2024

Wash room needs better finishing and better ventilation.

Staff was polite and welcoming. Located conveniently. Food was good

Stayed in July 2024

No Airconditioning as mentioned above.Upper managements frequent rounds on every floor to ensure everything is well

Staff is courtious but from the top management to the lower staff needs to be more trained and proffessional.The upper management should wear proper suit and tie with thier names on thier coat or jacket.They should be well groomed.Light music should be in the lobbys and in the corridors,hallways.Breakfast should have a live station for eggs,and cerals should be included.Brown Bread should be added with white bread and the showers should have more pressure,and the gysers should be adjusted properly.Muree because of the global warming becomes too hot in the day time with temperatures exceeding 30 celcius.So Airconditioners should be installed.The Generators should start immediately during power breakdowns,and emergency lights should be installed in every room and lobbys/hallways,corridors. Room serice should be for 24 hours.

Stayed in July 2024

No clealiness

Comfort

Stayed in July 2024

Over all meal was good

Average breakfast staff was slow

Stayed in May 2024

I didn't like the taste of breakfast and also the variety was not much. Tea was ridiculous.

Love the furniture of the room and the facilities provided in the wash room. the view from terrace was so peaceful.

Stayed in May 2024

cleanness and infrastructure

building and approach specially parking facility near mall road

Stayed in April 2024

It was very tough to reach the hotel. There are no clear direction and hotel staff was also not very clear.

Great Stay, excellent view, good facilities, the rooftop was also great.

Stayed in July 2025

I like the room, and the room size it's perfect property plus view from the hotel rooms and from the rooftop it's amazing

Stayed in July 2025

Breakfast, staff was very cooperative

Stayed in July 2025

Alot of Traffic

Helpful staff and exceptional scenic view from the top.

Stayed in July 2025

Just a suggestion please keep wiper in the washroom l😊

I had a truly wonderful experience at Flatties Hotel! From the moment I arrived, the staff went above and beyond to make me feel welcome. Their warm hospitality and attention to detail really stood out and made my stay incredibly comfortable. The food was absolutely delicious—every meal was thoughtfully prepared and full of flavor. Whether it was breakfast, lunch, or dinner, the variety and quality were impressive. The service throughout my stay was exceptional. The receptionist staff Dilawar was always polite, professional, and eager to help with anything I needed. It’s clear that they take great pride in ensuring guests have the best possible experience. Highly recommended for anyone looking for a memorable stay with great food, amazing service, and a genuinely welcoming atmosphere. I’ll definitely be returning!

Stayed in June 2025

Everything, small rooms, broken furniture, it's shame at the name of any three star hotel specially itself Falettis.

Nothing

Stayed in June 2025

We stayed in the basement, and there was a lot of noise from the ground floor restaurant. Started 6am everyday. It was very annoying.

The location, food, services, staff.

Stayed in June 2025

I paid 50k for 3 rooms But this hotel is so worst Rooms are old so is building Washroom leaking telephone in room doesn't work 3 rooms some have amenities some we have to go reception and ask housekeeping room service is so slow take hours for simple task like cloth pressing and other stuff Dont waste ur money there are better hotels in this cost to book for

Just the breakfast

Stayed in June 2025

I stayed in Room 206 on 20th June 25 very noisy sound of washroom geyser. Beside bed no cleanliness, handles of cupboard was broken, dirty cybpoard. curtains was dirty with sticky stuff. Special cleanliness need in this room. Small washroom. No kitchen menu or contact extension was mentioned in room to call. Location is quite far from GPO. Falettis brand must take care of its repute.

Easily checked in, staff was good.

Stayed in June 2025