The location and the bath room which get exchanged with other better room and bathroom

The Comfort and cleanliness

Stayed in September 2025

The location

The Comfort and Cleanliness

Stayed in September 2025

The hotel feels quite outdated compared to other 5-star properties. The corridors had old, worn carpets that didn’t reflect the level of a luxury hotel. While the furniture in the room may be cultural in style, many pieces were chipped and marked, giving a tired impression. The rooms overall could really benefit from an update. Additionally, the shower fan was full of dust, and the general cleaning standards did not meet what one would expect from an international 5-star hotel. As the flagship hotel and the only one I think in the Capital city the location needs an update.

The staff were helpful and courteous, though the check-in process felt rushed. It would be better if, once a booking is confirmed, the hotel could request ID in advance to make the check-in smoother. The health facilities are good and add value to the stay. However, in today’s times, offering a manicure or beauty salon would be a more modern touch, especially for female visitors. That said, the hotel overall feels outdated for a 5-star standard, with worn carpets in the corridors, chipped furniture in the rooms, and dusting that does not meet international 5-star expectations. An update to the rooms and facilities would greatly improve the guest experience.

Stayed in September 2025

It was Pillows which were not comfortable. Rest were perfect.

From Front office welcome treatment especially Habiba (Relationship Manager) along with her trainee staff to Room and House keeping service were excellent. Love the food served in the room and above all Marco Polo restaurant choice of breakfast.

Stayed in September 2025

Exec lounge & breakfast staff need to speed up & deliver without asking 4/5 times.

Nice hotel, courteous staff.

Stayed in August 2025

very old now needs renov, too over staff unneccessary greetings all the time , the staff at the reception needs training , english should be clear and understandable, the guy at rent a car his name is wali needs to change ,or needs better training he can be quiet rude at times not something for a five star hotel

taxi service inside the hotel , extended breakfast time , calm envoirnment

Stayed in August 2025

Many parts of the rooms and premises are dated including the showers.

I was given the executive lounge but no one told me so I never used it. Tayyaba - one of staff member said that if I booked again the hotel will try to give my/ family lounge access. Bukhaara restaurant and the hospitality was great.

Stayed in August 2025

Amazing hospitality specially the Director of the property Mr. Ch. Rameez is by far the best person I’ve met when it comes to hospitality. He and his team made my stay amazing and it was a wonderful experience with them

Stayed in August 2025

Cleaning facilities have to include in the amount.

Stayed in August 2025

Nothing

Good

Stayed in August 2025

Everything was fine

"The staff made my stay truly memorable — they were the best part of the experience."

Stayed in August 2025

I didn't expect from PC hotel and group for such pathetic room. During my stay the AC water kept running during night and also fall on cupboard. I already complained to front desk about it. It can cause short circuit in building.

Overall staff is good, front desk team was good despite of delayed check in they still excused and accommodated at earliest.

Stayed in August 2025

The breakfast could have had more variety—there weren’t many hot options and coffee taste was not good. Keep more Sugar free things.

I really liked the room — it was clean, spacious. The bed was very comfortable, and I slept really well. The breakfast was excellent too, with a good variety of fresh.

Stayed in August 2025

The bathrooms are really in bad shape. Looks like they have never been upgraded. My 16 year old daughter refused to take a shower as the paint was peeling off the sides. The breakfast was quite average. Pastries and croissants were cold.

The staff were helpful and friendly. One of the rooms stank of cigarette smoke and they agreed to change the room immediately and apologised for the inconvenience.

Stayed in July 2025

Electricity issue. Load shedding

Excellent

Stayed in July 2025

Rooms are so small and washroom is super small and very congested..

Location and lobby

Stayed in June 2025

What I didn’t like was the quality of the in-house breakfast, as it was not edible and didn’t meet expectations. Additionally, the unpleasant behavior of the security guard towards the food delivery rider was concerning. I was also disappointed to learn that outside food wasn’t allowed, which made the dining experience more difficult. These aspects fell short of the standard I had expected.

What I liked was the helpfulness of the front desk staff, especially in accommodating my mom's early schedule by serving breakfast at 3 a.m. The manager also stepped in to assist with an issue, which showed a commitment to resolving concerns. Their efforts to ensure convenience during my mom's medical checkup were much appreciated.

Stayed in June 2025

Needs a bit more cleaing

Security

Stayed in March 2025

I booked room for 02 adults but there were amenity for only one & air conditioning of the room was not up to the mark

Breakfast was delicious & room was clean.

Stayed in May 2025

Prior to attending the hotel we were not advised about the massive construction work that was being carried out right outside of the hotel . We struggled to leave and enter the hotel as many surrounding roads were blocked.

The location was closer to our relatives homes.

Stayed in May 2025

Very old furnishings and toilets with worn out taps and showers which was quite temperamental if these would work needed. On top of that outside the hotel some construction work made access a bit difficult.

Generally it was ok.

Stayed in May 2025

All good

Good breakfast selection and great service.

Stayed in April 2025

Good variety etc

Stayed in April 2025

Comfort

Restaurant staff slow service

Stayed in April 2025