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Reviews of Hotel Crocus 4 stars

Chałubińskiego 40, 34-500 Zakopane, Poland

#22 of 60 hotels in Zakopane

Guests' Choice

Review score

Based on 445 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.9

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Showing 1 - 47

  • Reviewed: 21 March 2018

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights

    More attention should be paid to the details in the spa area (cleanliness of the showers, dirty wall outside facing the pool area, rotten door frame).

    Exceptionally helpful staff. Excellent breakfast. Comfortable spacious room. Great location.

    Stayed in March 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The beds need updating as not comfortable.

    Lovely and friendly staff, spacious room, great breakfast. We loved the spa swimming pool, jacuzzi and sauna and the steem room. Beautiful hotel great location.

    Stayed in February 2018

  • Reviewed: 7 January 2018

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Showergel in spashowers was missing. I would really appriciate body lotion, if not in the hotelroombathroom/as a little tube/ at least at the spa, possibly as bigger bottle with a pump. An electric kettle in the hotelroom to prepare hot tea during the winter would be also nice.

    Freshness and cleaness, even spa facility was very clean and nice. Lovely room. Breakfast untill 10:00 and very tasty.

    Stayed in January 2018

  • Reviewed: 17 August 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    Can't really think of anything.

    Easily the best play-room for kids I have ever seen - slides, toys, xbox, table tennis table, etc. The spa/pool area is nice, two saunas, two pools and a jacuzzi. Restaurant and breakfast were great, with a possibility to dine outside. The room was great as well.

    Stayed in July 2017

  • Reviewed: 14 March 2017

    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    My room was a little noisy in morning as was over restaurant. Single bed was small. Breakfast food was good but not super. Hotel room a little dated, seemed nicer two years ago. Not much atmosphere or fun at bar.

    The pool. Room was big

    Stayed in March 2017

  • Reviewed: 25 January 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Bar closed very early 23.00. We were also surprised there was no still water available in the room or in the hotel at night time only sparkling (but it was free of charge)and there was no coffee/tea station in the room either.

    Excellent personal experience, staff was very professional and helpful. Breakfast was exceptional in form of buffet with loads of varieties even for people with specific needs.

    Stayed in January 2017

  • Reviewed: 5 January 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    Jacuzzi was a bit cold, but they seemed to have fixed it on the last day.

    It was an excellent place to stay. Not super luxurious but the food was good, the facilities were in good condition, and the spa area was excellent (pool was long enough to do some laps, and they also had a dry and wet sauna). situated halfway between the high street and the ski areas; you could walk to both (about 20-30 mins).

    Stayed in January 2017

  • Reviewed: 18 September 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Had lovely room with balcony and views of Mt Giewont. Stream running past outside making a beautiful sound at night. Lovely staff, super helpful. Bit out of town but nearer the entrance to the National Park and only a short 15 min walk into town. Excellent breakfast, stunningly presented.

    Stayed in August 2016

  • Reviewed: 14 August 2016

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights

    price could be less also no table in the restaurant in the breakfast time

    very good service all information was available very good location very good food

    Stayed in August 2016

  • Reviewed: 4 July 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    No air condition, we had 30+ degrees C in the fourth floor room Window curtains small, not covering the window, so complete daylight in room in early morning.

    The staff very helpful and kind - Super!

    Stayed in July 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Couple
    • Deluxe Double
    • Stayed 3 nights
    • Submitted via mobile

    Position was excellent approximately 30 min walk from either the cable car or the funicular. Friendly professional staff. Excellent breakfast. Away from the immediate busy part of town.but within easy walking distance.

    Stayed in June 2016

  • Reviewed: 12 February 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I had to check out :(

    breakfast above expectations, awesome location, very clean, great wellness.

    Stayed in February 2018

  • Reviewed: 19 January 2018

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    nothing

    Kasperky vrch

    Stayed in January 2018

  • Reviewed: 1 October 2017

    • Business trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    nothing

    all, very good staff, very very good eat

    Stayed in September 2017

  • Reviewed: 29 September 2017

    • Leisure trip
    • Couple
    • Deluxe Double
    • Stayed 2 nights

    Rained the whole time.

    I died and went to heaven

    Stayed in September 2017

  • Reviewed: 13 July 2017

    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Yes

    Stayed in July 2017

  • Reviewed: 1 February 2017

    • Leisure trip
    • Couple
    • Deluxe Double
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very good.there was evrything what you need. Staff was very friendly.

    Stayed in January 2017

  • Reviewed: 31 December 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Mattress was super awful and worn out, after removing it the bed was ok.

    Excellent location and facility, friendly staff, awesome breakfast

    Stayed in December 2016

  • Reviewed: 23 December 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Staff were very helpful and friendly. Very good location. Food very good also!

    Stayed in December 2016

  • Reviewed: 13 November 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not very clean The rooms should be refreshed

    Location View

    Stayed in November 2016

  • Reviewed: 15 October 2016

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights

    Nothing

    Fast wifi, hot saunas, great breakfast with regional food, playrooms for kids...

    Stayed in October 2016

  • Reviewed: 18 September 2016

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I loved the pool, sauna and steam room. Also loved sitting out on the room's balcony at night listening to the steam.

    Stayed in August 2016

  • Reviewed: 26 August 2016

    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 8 nights
    • Submitted via mobile

    Person from SPA

    Lovely breakfasts

    Stayed in August 2016

  • Reviewed: 9 August 2016

    • With a pet
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    Weather (rain)

    Friendly staff, swimming pool, spa, good breakfast, clean, wi-fi

    Stayed in July 2016

  • Reviewed: 7 August 2016

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2016

  • Reviewed: 18 July 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    There were only one coffiemachine in the breakfast room.

    Big room. Spa. Helpfull staff.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 May 2016

    • Leisure trip
    • Family with young children

    We, as a family with 2 and 4-year old children, really much appreciated the playing room next to the restaurant - so we could have a nice dinner while the babies could have gone and played next door...also the dinners were really, really nice, delicious, well presented and served by very nice staff....

  • Reviewed: 3 April 2016

    • Leisure trip
    • Solo traveller

    Beds - too narrow and too close to the bedside tables ... Also pilows - there should be at least two for each bed .

    Definetly SPA ,, also the catering is at a very good level . Staff is perfect : gentle, kind and extremely helpful

  • Reviewed: 13 March 2016

    • Leisure trip
    • Family with young children

    Room decor need to be updated, came across few dirty sofas and scratched furniture, kettle provided but no tea/coffee made available. This put us off a bit considering it is 4* hotel.

    Great location both for city and hiking, delicious food in the restauarant with large breakfast selection. Very helpful and friendly staff, pool and children facilities excellent.

  • Reviewed: 20 February 2016

    • Leisure trip
    • Family with young children

    Not a 4 star hotel standard, rooms just adequate for 3 stars. Breakfast choice quite poor, nobody around to welcome or ask for anybody's needs.

    Facility for children quite good, reception staff very friendly

  • Reviewed: 28 September 2015

    • Leisure trip
    • Couple

    I have to return to find something negativ.

    Very good restaurant. Very competent personel (espescially the girl that advised/served the wine ;-) ).Very quiet.

  • Reviewed: 22 July 2015

    • Leisure trip
    • Solo traveller

    The bed needs to be higher up and the quality of the mattress needs upgrade. No water pot in room to make hot drinks.

    The staff were all very friendly and eager to help. My room opened to a balcony overlooking a stream, and was very relaxing for sleep.

  • Reviewed: 20 May 2015

    • Leisure trip
    • Couple

    Our only complaint is linked to the TV in the room - too small and the bad image.

    Hotel is excellent; good location; excellent breakfast; extremely comfortable room.

  • Reviewed: 5 May 2015

    • Leisure trip
    • Family with young children

    TV signal is poor with only few channels. Internet speed also could be better.

    Delicious gourmet food in the restaurant. Staff works flawlessly. Swimming pool and sauna are very clean. Nice atmosphere in the lobby bar. Availability of child game room. Very good place.

  • Reviewed: 17 March 2015

    • Leisure trip
    • Solo traveller

    Parking was limited, bar man didn't warn me of price of Brandy when I ordered one, major shock when I got the bill....my fault for not asking but can't help feel that I could have been warned!

    Very helpful reception. Did everything to help me out. Loved the very hot steam room.

  • Reviewed: 23 April 2016

    • Leisure trip
    • Couple

    Hardly anything really, would like tea and coffee on tap.

    Very comfy large room. Helpful staff, great food.

  • Reviewed: 17 February 2016

    • Leisure trip
    • Family with young children

    Cleaness in the room for kids

    Room design and size, view,

  • Reviewed: 15 February 2016

    • Leisure trip
    • Group

    Small parking lot.

    Excellent breakfast.

  • Reviewed: 13 October 2015

    • Leisure trip
    • Couple

    Spa swimming pool

  • Reviewed: 27 September 2015

    • Leisure trip
    • Couple

    Lovely and relaxing design. Good food - breakfast unusually good for a hotel. Situation convenient for mountains. Staff very nice.

  • Reviewed: 27 September 2015

    • Business trip
    • Solo traveller

    Great rooms and beds, very comfortable with good location

  • Reviewed: 31 August 2015

    • Leisure trip
    • Couple

    Price, breakfast choice, small jacuzzi

    Big balcony, view, location, free parking, specious room with modern bathroom

  • Reviewed: 25 August 2015

    • Leisure trip
    • Group

    strange decor

    The luxury apartment was massive. Good cocktail bar next door

  • Reviewed: 14 August 2015

    • Leisure trip
    • Family with older children

    The friendly staff who cater to all of our needs, the delicious breakfast, and the wonderful facilities.

  • Reviewed: 14 June 2015

    • Leisure trip
    • Couple

    Very Breakfast poor quality and selection, if the house count is low then breakfast is cut back to a cold choice only

    Room & location

  • Reviewed: 9 February 2015

    • Leisure trip
    • Couple

    dinner à la card was excellent!

  • Reviewed: 4 January 2015

    • Leisure trip
    • Couple

    Staff at restaurant and bar were outstanding Food was really good

There are also 6 reviews without text. These impact the overall review score.

Showing 1 - 47

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