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Reviews of Classic Hotel 3 stars

Św. Tomasza 32, Old Town, 31-014 Kraków, Poland

#218 of 269 hotels in Kraków

Guests' Choice

Review score

Based on 472 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.2

  • Location

    9

  • Facilities

    7

  • Staff

    8.3

  • Value for money

    7.3

  • Free WiFi

    7.8

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Showing 1 - 75

  • Reviewed: 18 June 2018

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    View ( outside my window was the garbage bins) Noise - 6 a.m. a party started somewhere nearby, and the windows was not capable of blocking the noise Bed - not very comfortable.

    Location is very close to the Train Station and the Old City Breakfast - very rich and fresh Comunication with the staff

    Stayed in June 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The staff were very friendly and very helpful the hotel location was perfect . Close to new town and ideal for all the best the old town has to offer

    Stayed in May 2018

  • Reviewed: 19 May 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No air conditioning on the 3rd floor!

    The staff was incredibly helpful and the breakfast was wonderful. Unfortunately the 3rd floor doesn’t have air conditioning and we were not make aware of this until after we arrived.

    Stayed in May 2018

  • Reviewed: 19 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Room was really tired looking. No facilities for making a drink, and bed really low down and uncomfortable. Only a small gripe but no satellite tv so if you wanted to watch anything it was either bbc news or Polish TV.

    Reception staff really helpful. Hotel is in a great location close to the town square. Great place for a base to explore Krakow from. House keeping staff were great and room was well looked after by them Breakfast was good, plenty of choice but watch out for sulky staff if you arrive after 10 !!

    Stayed in April 2018

  • Reviewed: 18 March 2018

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The Hotel is in a great location , the staff went out of there way for us ,the resception staff were so friendly and very well presented , The girls waitressing were lovley, only thing missing was a cooked breakfast, but continental was above and beyond , amazing for money, I will definitely be visiting the hotel again . Stayed in room 404 triple room was more than enough space , my friends and I had a fantastic time , thank you classic hotel

    Stayed in March 2018

  • Reviewed: 26 February 2018

    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night

    I would have appreciated a second duvet - despite the heating being on, the thin duvet was not enough for me.

    I really liked the size of the accommodation - spacious two rooms and a bathroom. There was a TV with international channels, a fridge (empty), a separate desk, sofa with coffee table and a nice bathroom with a bathtub. The hotel has a lift so no worries about carrying your luggage up flights of stairs. The breakfast buffet was a bit disappointing. Typical Polish cheese, meats and scarce vegetables fare, with cereals and yoghurt available. There were also bowls of fruits, pancakes and scrambled eggs. I had the later but the dish was prepared with oil and it tasted a bit weird. The location is just perfect!

    Stayed in February 2018

  • Reviewed: 31 January 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights

    Ewa and Martyna made our stay feel like home. They asked about our day...they offered suggestions for sights to see, places to go and restaurants to visit. We look forward to returning to Krakow and Classic Hotel

    Stayed in January 2018

  • Reviewed: 24 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    It was my second time in hotel classic and with a good reason to come back. The location, close to the main square and not far away from train station and galleria krakovska. The staff was very kind and willing to help with any request ( special thank to Agness). We had a very pleasant staying and great holiday in hotel classic. Gal

    Stayed in January 2018

  • Reviewed: 9 December 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No tea/coffee facilities in room. Pillows a bit too small and fitted sheets would be good as I kept losing mine. The lower floor rooms were a little noisy at the fron.

    Beds were comfortable, rooms spotlessly clean, staff very helpful and friendly , excellent location for Old Town Square, good continental breakfast.

    Stayed in December 2017

  • Reviewed: 30 November 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Our twin room 402 had a funny smell, I can only conclude it was stale cigarette smell, it was pretty strong and due to winter weather could not open window

    I used this property for a short city break..I found the staff the room all adequate clean and basic. The hotel was minutes walk from the main city attractions so near enough to walk, but far enough to have quiet.

    Stayed in November 2017

  • Reviewed: 30 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    A kettle in the room would have been good

    Staff were very friendly and helpful especially letting us book in early after arriving by night train. Good bathroom and breakfast was good. Location is 10 minutes walk from train station and within the old town.

    Stayed in November 2017

  • Reviewed: 5 November 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    The reception area is small, luckily enough it was empty when we arrived but could get congested if a number of guests were trying to book in at the same time. This is a minor point though and probably nit picking.

    The staff in the hotel were friendly and helpful, the breakfast was good and varied, the location was excellent due to its proximity to the centre and the rooms were comfortable. The cost was good for the location and I would recommend if anyone is thinking about staying here. We also had a safe deposit box behind reception which was free to guests.

    Stayed in October 2017

  • Reviewed: 14 October 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No WiFi in room and staff not too concerned: "there's WiFi in the lobby". Twin room beds uncomfortable as the mattress cover was a small sheet just laid on top, which wraps around you during the night. Some lights not working in the room. Room on the street gets noise from the bar (?) across the street.

    Location was good.

    Stayed in October 2017

  • Reviewed: 2 October 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights

    Very noisy both inside and out. Rooms did not have bottled water or tea or coffee making facilities, sheets did not fit the bed. Not all the lights worked, bulbs needed changing.

    Good breakfast and location

    Stayed in September 2017

  • Reviewed: 22 September 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Booked trips through the hotel and arranged taxi back to airport through hotel and after speaking with numerous people afterwards we were overcharged significantly. This was very upsetting

    Location was very good.

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    There are some bars around the hotel. It was a bit noisy at night.

    The hotel was close to the city centre. The room was clean and well maintained. The price was very reasonable.

    Stayed in September 2017

  • Reviewed: 24 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Five minute walk into city centre and ten minute walk from railway station. Very helpful at organising trips to Auswitch and salt mines direct from hotel. Staff very friendly and helpful. Nice breakfasts

    Stayed in August 2017

  • Reviewed: 13 July 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No tea/coffee making facility in room.

    Location was excellent. Very short walk to main square. Air con good Wifi good 24 hour desk (our plane was delayed so didn't arrive until 3am)

    Stayed in July 2017

  • Reviewed: 20 June 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    No tea / coffee facilities in bedroom. Pillows very flimsy. No anti slip mat in shower. Walls seemed to be on thin side as we could hear people clearly outside of the room.

    Staff excellent.......dealt with every query in a most professional way. Breakfast also very tasty. 24 hour reception great.....no ringing bell etc.

    Stayed in June 2017

  • Reviewed: 11 May 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    The hotel did not read the message properly. I asked for bathtub but they did not provide one when I arrived. Luckily Anna and the manger were willing to upgrade my room. Thanks guys!

    Everyone was friendly and helpful, especially Anna.

    Stayed in April 2017

  • Reviewed: 2 May 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent value for money Staff friendly and helpful Hotel clean and comfortable Breakfast very good Would return and recommend to family and friends

    Stayed in May 2017

  • Reviewed: 19 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    room lacked tea/coffee making which was a massive disappointment for us, the location is great but at night with it being so close to some bars in can get very loud...

    great location, close to the park and the main square. nice breakfast included in the price, staff were friendly and helpful.

    Stayed in April 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi lost for a day, but learn to live without it! Tea and coffee available on the ground floor.

    Value for money,basic hotel,comfortable with no frills. Excellent location.very friendly staff.

    Stayed in April 2017

  • Reviewed: 10 January 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    No tea-making facilities in room, and what they had at reception was a little haphazard, with no milk handy.

    The staff spoke English, great for us as we speak no Polish. Breakfast was included, which is always good.

    Stayed in December 2016

  • Reviewed: 27 September 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast poor. Extreme all night noise nuisance at weekend from inebriated crowd in two bars below.

    Front desk staff excellent, good English, helpful. Location very good.

    Stayed in September 2016

  • Reviewed: 27 August 2016

    • Leisure trip
    • Family with older children
    • Double or Twin Room
    • Stayed 7 nights

    All night very loud, raucous street noise from adjacent bars and cafes (expect no sleep), broken air conditioning might be repaired next week, no bar, no restaurant (except for breakfast), pathetic guest lobby area in reception, paid for coffee machine described as coffee bar, problems never addressed by management, GLAD TO GET HOME. How does scoring everything rock bottom result in a review score of 2.5? Should be no better than zero.

    Nothing

    Stayed in August 2016

  • Reviewed: 21 August 2016

    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Bad part is we were on third floor room 305 beneath were two pubs... noise level is loud from 9pm to 6a.m... have to keep windows closed no a/c only small fan... could not sleep for 3 days.... otherwise nice hotel wrong location....

    The bed had great mattress , nice fluffy thirsty towels, breakfast was buffet very good. Staff was very nice....Great walking location to center, could hear trumpeter from our window.

    Stayed in August 2016

  • Reviewed: 8 August 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    When the items at breakfast ran out, they would not replenish them saying there is only so much we allow per day. The breakfast still had an hour to go.

    Excellent staff, very helpful

    Stayed in July 2016

  • Reviewed: 17 June 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The noise from neighborhood all night since there are many small pubs nearby.

    Great location, very near the main square and everything is accessible.

    Stayed in June 2018

  • Reviewed: 13 June 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything about our stay at Classic Hotel was excellent. Staff were overally helpful and nothing was too much.

    Stayed in June 2018

  • Reviewed: 21 May 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, efficient, convenient. Very friendly staff. Good location

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No welcome drink and poor wi fi in room

    Location and welcome staff

    Stayed in April 2018

  • Reviewed: 1 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    WIFI connection was very bad and it was always interupted

    Very cool personal, if you have late departure you can left your bagage for free.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Noise and the mattress on beds are very poor quality

    Breakfast good selection

    Stayed in April 2018

  • Reviewed: 6 March 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    The staff were very helpful

    Stayed in March 2018

  • Reviewed: 26 February 2018

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Doors doesn’t seal much so you can hear noise from all over the floor.

    Friendly staff

    Stayed in February 2018

  • Reviewed: 3 February 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is a bit hassle

    Staff was friendly and hotel was very clean

    Stayed in February 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No tea or coffee in room or available drinking water.

    Breakfast. Hotel staff. Warm hotel. Good access room for people with ability problems.

    Stayed in December 2017

  • Reviewed: 18 December 2017

    • Couple
    • Double or Twin Room
    • Stayed 5 nights

    nothing

    breakfast exellent service very nice staff

    Stayed in December 2017

  • Reviewed: 8 December 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Noisy at front off hotel due to people in the street

    Stayed in December 2017

  • Reviewed: 7 December 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights

    The bed could have been better.

    The breakfast was very good. The location was excellent.

    Stayed in December 2017

  • Reviewed: 5 December 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    the only thing and this is picky could have done with an extra pillow

    we liked everthing about the hotel

    Stayed in December 2017

  • Reviewed: 29 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    New beds would be good, plus a shelf in the shower cubicle

    Friendly staff

    Stayed in November 2017

  • Reviewed: 25 November 2017

    • Leisure trip
    • Solo traveller
    • Triple Room
    • Stayed 4 nights

    Wall-to-wall-carpeting was not today's level

    Location good and good enough for me.

    Stayed in November 2017

  • Reviewed: 20 November 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, clean room

    Stayed in November 2017

  • Reviewed: 15 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Bed was very uncomfortable as were the pillows no bar when it said in the site there was. No kettle in the room.

    Stayed in November 2017

  • Reviewed: 14 November 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No kettle facilities in room

    Stayed in November 2017

  • Reviewed: 11 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Pillows very flimsy although we did,nt request any others so possibly could have been remedied.

    Breakfast and serving staff very good.

    Stayed in November 2017

  • Reviewed: 6 November 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not clean

    Location

    Stayed in November 2017

  • Reviewed: 17 October 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was very good, close to the town square

    Stayed in October 2017

  • Reviewed: 30 September 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were very helpful, making me breakfast when I had a early start.

    Stayed in September 2017

  • Reviewed: 13 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No tea coffee in the room. Very limited breakfast

    Stayed in September 2017

  • Reviewed: 11 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Lack of pillows No drink making facilities

    Helpful staff Location

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 7 nights

    The staff were really helpful and friendly, breakfast was very good, perfect location. Highly recomended.

    Stayed in August 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    nothing

    For the price it was good value

    Stayed in July 2017

  • Reviewed: 3 July 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Noisy room, poor internet service

    location, friendly staff at the counter, I have stayed there many times so I knew what to expect.

    Stayed in July 2017

  • Reviewed: 23 June 2017

    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not much

    Location and room

    Stayed in June 2017

  • Reviewed: 14 June 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of place and possibility to wash baby bottles in the room. Very complicated outside the room

    Good room

    Stayed in June 2017

  • Reviewed: 8 June 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    Everything was good

    Breakfast was very good, Staff was very friendly

    Stayed in June 2017

  • Reviewed: 4 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Very happy with our stay at the hotel.

    The breakfast was excellent, great variety of food to choose from. Served efficiently

    Stayed in May 2017

  • Reviewed: 22 April 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    coffee and no bar

    very comfortable room and very very quiet

    Stayed in March 2017

  • Reviewed: 16 April 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Staff. Super friendly and helpful in sorting out various problems for us. We were impressed by them.

    Stayed in April 2017

  • Reviewed: 29 March 2017

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 7 nights

    no bar area to sit and relax

    room was very comfortable

    Stayed in March 2017

  • Reviewed: 9 March 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    We were switched rooms 3 times due to them not being clean. Not acceptable.

    Stayed in March 2017

  • Reviewed: 13 December 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy outside early mornings good

    Good location

    Stayed in November 2016

  • Reviewed: 15 November 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Brilliant location

    Stayed in November 2016

  • Reviewed: 20 October 2016

    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing...

    Everything was perfect, 100% recommended...

    Stayed in October 2016

  • Reviewed: 5 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    no parking

    great breakfast and centre of old town location

    Stayed in September 2016

  • Reviewed: 29 September 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    Noise from drunken persons on the street was loud, due to the windows

    Hotel in general was good for the price

    Stayed in September 2016

  • Reviewed: 5 September 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    There is no parking actually ! so you have to deal with the Campanile next to it.

    Stayed in September 2016

  • Reviewed: 15 July 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    It's too noisy place at night because of the couple of pubs next to the hotel. All the rest of it is excellent.

    Stayed in June 2016

  • Reviewed: 13 July 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    No own parking place.

    Excellent staff and location. Rich food and friendly atmosphere.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 April 2016

    • Business trip
    • Solo traveller

    the room was cold, lift was out of service and Internet went out all of the sudden

    finally the scrumbled eggs were genuine (not made of powder) and generally wide selection of breakfast stuff

  • Reviewed: 6 April 2016

    • Leisure trip
    • Group

    Being beaten up by the local police and delivered back to the hotel. Staff denied ever seeing me delivered even though they had to have let me in at 3am.

    Location is excellent.

  • Reviewed: 5 April 2016

    • Leisure trip
    • Couple

    Elevator was broken and we got room at the last floor, it is ok. Hair dryer was broken - this can happen. But when i asked the receptionist to fix the hairdryer she promised to call me back in 5 minutes, and didn't. I waited for 15 minutes and called her again. This repeated 3 times. Last time i called her again (45 minutes passed from the first call), she yelled at me (!) saying she has to many guests to check in, so she is busy :) In 5 minutes after that i got the hairdryer after almost 1 hour of waiting and promises to call back in 5 minutes...

    - situation - cleanliness

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