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Reviews of Hotel Santorini 3 stars

Bulwarowa 35b, 31-751 Kraków, Poland

#141 of 285 hotels in Kraków

Guests' Choice

Review score

Based on 288 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.3

  • Location

    8.1

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.6

  • Free WiFi

    8.6

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Showing 1 - 26

  • Reviewed: 31 August 2018

    8.3
    Great stay for two nights
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The location wasn’t that great. All my Uber drivers commented how we’re so far away from everything, but rides to the city center was only ~$8.

    Clean. Comfortable. Good WiFi. Great shower. Excellent breakfast.

    Stayed in August 2018

  • Reviewed: 9 October 2017

    4.6
    The breakfast was very good, but always same.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    The rooms were very small, not like the picture. There is no big pillow in the bed, and my neck is off. The staff in the restaurant can't speak English.

    The breakfast was very good, but always same.

    Stayed in October 2017

  • Reviewed: 23 July 2017

    8.3
    hotel is lokated outside the city but within a good...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    near the hotel isn't much to do there are lot of parties and feasts in the hotel

    hotel is lokated outside the city but within a good distance breakfast and the restaurant serve good food

    Stayed in July 2017

  • Reviewed: 25 June 2017

    7.1
    Very good breakfast.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Our room was not ready by the time we arrived (3 pm.). It took an extra 30 minutes to make it ready. We were proposed some juice instead. Juice, really? It's been quite noisy as our room was pointing to the backyard, where personnel talked quite loud. Located quite far from city center.

    Very good breakfast. Nice clean rooms.

    Stayed in May 2017

  • Reviewed: 15 September 2018

    5.8
    It appropriates just for one night
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    It appropriates just for one night

    Stayed in September 2018

  • Reviewed: 7 August 2018

    5.0
    No A/C.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No A/C. Not a 3 star standard. Located in industrial area.

    Stayed in August 2018

  • Reviewed: 10 June 2018

    8.8
    Clean, very good breakfast, good value for money
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, very good breakfast, good value for money Reception staff

    Stayed in June 2018

  • Reviewed: 19 March 2018

    7.5
    Very nice and quite place.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Very nice and quite place.

    Stayed in March 2018

  • Reviewed: 6 August 2017

    7.9
    No air conditioning and the weather was very hot.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No air conditioning and the weather was very hot. Was a bit far out of town but we needed car paking.

    Stayed in August 2017

  • Reviewed: 16 June 2017

    8.3
    Food, parking
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Food, parking

    Stayed in June 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 14 April 2016

    9.2
    Everything was very nice.
    • Leisure trip
    • Couple

    Too far from the city centre. We have paid higher price as booking.com guaranteed.

    Everything was very nice. I love this place, it is clean and very comfortable for a good price.

  • Reviewed: 9 February 2016

    5.8
    Rooms were really nice and spacious.
    • Leisure trip
    • Solo traveller

    First of all, first day of my stay, I've asked receptionist to order a taxi for me for particular hour. When I came down and ask her was taxi arrived, she just call the taxi company to order some. Secondly, during my stay hotel was organized some party. what a shame that nobody told me about that, and just noise and VERY loud music woke me up. When I call the reception, everybody seemed surprised about my complaint, but they offer me another room, far away from restaurant. Unfortunately nobody offered me help to move my stuff or even brought me a key, so I need to ran downstairs and upstairs in my pj. And then I've been told that they gonna have the same party two days in row. Huge shame that they didn't thought about residents at all.

    Rooms were really nice and spacious. Excellent food, quick room service.

  • Reviewed: 11 January 2016

    8.8
    It is a very nice location.
    • Leisure trip
    • Family with older children

    We have made a rezervation without cancelation with the payment at the hotel. When we arrive the money were already taken from our account. So, be carreful with the reservation.

    It is a very nice location. Was good for our purpose but it is far of the city center about 8 km. Breakfast very good, people nice, quite place, parking free, big and safe.

  • Reviewed: 6 January 2016

    7.9
    The Santorini was excellent value.
    • Leisure trip
    • Solo traveller

    If you wanted to spend your time in Krakow centre it was some distance. Nova Huta where the Santorini is located is classic unremarkable Soviet planning.

    The Santorini was excellent value. The food both at the buffet breakfast and at dinner was first class.

  • Reviewed: 4 October 2015

    5.8
    I chosen the hotel due to being close to my cousin's...
    • Group

    There were problems with Internet for 2 days out of 4 that we stayed there for; no tea making facilities in the room which is quite irritating if you stay for more than 1 night. Hairdryer was falling apart, there was a very big group of teenagers staying in the hotel at the same time who were noisy and loud all the time; were spreading in hallways, restaurant etc and making all together lots of noise, staff did not react at all and unfortunately this stay was not at all relaxing as holidays should be and my cousin who stayed with me who was working nearby was not able to get a good sleep due to the level of noise! While making a comment about no tea making facilities in the room I was told (in a very defensive way) that 3 star hotel does not have the obligation to provide those facilities; which is fair enough but the way it was said was like blaming us for even asking!

    I chosen the hotel due to being close to my cousin's work and I wanted a few days break in Kraków. I wouldn't recommend unless you have a local business but even then would look got something else in the area. Rooms were very clean and comfortable; restaurant staff was really nice, same for the reception staff but unfortunately a member of their admin staff that I had dealings with had no customer service skills what so ever!

  • Reviewed: 13 September 2015

    8.8
    The restaurant is excellent and the breakfast buffet has a...
    • Solo traveller

    My room was clean but the furnishing was a bit awkward, especially in the bathroom. The building's outside lighting was just opposite my window but the curtains were too flimsy to block it.

    The restaurant is excellent and the breakfast buffet has a lot if wonderful selections. Very good value for the money.

  • Reviewed: 4 August 2015

    8.3
    Great breakfast and staff, good offer in restaurant, nice...
    • Leisure trip
    • Group

    Hotel is far from the center. Some things in rooms should be fixed e.g broken and dirty window in bathroom. We missed fridge in rooms. During hot days you would miss AC.

    Great breakfast and staff, good offer in restaurant, nice rooms, big parking place. You can go for a walk to near lake or visit public swimming pool which is just opposite the hotel.

  • Reviewed: 22 June 2015

    9.0
    Pet friendly, in 2min walk also there is a lake where you...
    • Leisure trip
    • Couple

    If you want to have a good breakfast you will have to go early.

    Pet friendly, in 2min walk also there is a lake where you can walk with your dog. Very comfy bed. Cheerful staff.

  • Reviewed: 29 January 2015

    9.6
    The deco is nice, Greek elements/style, but Polish feel...
    • Solo traveller

    No tea/coffee facilities in the rooms. No bath, but the shower was good.

    The deco is nice, Greek elements/style, but Polish feel :-) The hotel/rooms/facilities are new and nice. My room on the 1st floor was quiet, loads of TV channels, good breakfast. The location (I needed to stay in Nowa Huta and the price was good).

  • Reviewed: 12 April 2016

    10
    Great staff, large room
    • Leisure trip
    • Couple

    Great staff, large room

  • Reviewed: 31 January 2016

    7.9
    Nice place near the lake.
    • Business trip
    • Group

    Nice place near the lake. Easy way to go anywhere.Nice room nice restaurant

  • Reviewed: 24 November 2015

    9.2
    Personell very friendly
    • Business trip
    • Solo traveller

    Personell very friendly

  • Reviewed: 29 September 2015

    10
    All super
    • Leisure trip
    • Family with young children

    All super

  • Reviewed: 3 May 2015

    10
    it's staying near the big lake.
    • Leisure trip
    • Group

    it's staying near the big lake.

  • Reviewed: 26 April 2015

    10
    Everything was perfect, the room, service and an outstanding...
    • Leisure trip
    • Couple

    Everything was perfect, the room, service and an outstanding Breakfast with the BEST coffee you could ever have.

  • Reviewed: 5 January 2015

    2.5
    Nothing
    • Leisure trip
    • Family with young children

    Hotel did not want to cancel our reservation due to son's illness. It sucks...

    Nothing

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 26

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