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Reviews of Mercure Jelenia Góra 3 stars

ul. Sudecka 63, 58-500 Jelenia Góra, Poland

#12 of 23 hotels in Jelenia Góra

Guests' Choice

Review score

Based on 923 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8.2

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Showing 1 - 50

  • Reviewed: 17 July 2018

    10
    Beautiful hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    There is no airconditioning and it was very hot. PLUS if only the pool/sauna did not close for the afternoon it would have been perfect :(

    The rooms impeccable and very good breakfast. Comfortable bed, the swimming pool.

    Stayed in July 2018

  • Reviewed: 10 July 2018

    7.1
    Location ok, Jelenia Gora good for trips
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Is it usual that you ask for keys and reception does not ask you for any kind of the validation? I do not understand how is that possible. I already said a wrong number and I got the keys. Is it really right you got the keys you need? Any of them??? Wow... Never happened to me. Otherwise the reception was really cold but were helpful if I needed anything. Unfortunately the guest is not always right here... Sad story...

    Good location, easy parking, relatively good prices. Jelenia Gora is a good starting spot for your leisure activities in the nature etc. The hotel is easily found and around 15 minutes walking distance from the centre.

    Stayed in July 2018

  • Reviewed: 30 April 2018

    9.2
    We loved it and we will return.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Outside terrace sitting area not easy to access. Parking a car costs about £4 per day (but there is free on street parking behind the hotel). Changing room in pool/sauna area is unisex which seems a little odd.

    Quiet, clean, comfortable, very good value for money. Lovely breakfast.

    Stayed in April 2018

  • Reviewed: 26 April 2018

    9.2
    Very nice breakfast, friendly and helpful staff.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I could hear the lift in my room, quite noisy at night. I’m a light sleeper however this should not be a problem for other people.

    Very nice breakfast, friendly and helpful staff.

    Stayed in April 2018

  • Reviewed: 22 April 2018

    8.3
    Very nice staff, rooms nice and clean, very good breakfast
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Additional charge for parking, spa and wellness looks old and doesnt have this nice relaxing atmosphere. The pool is like in the school - they could definitely add some nice lights and water massages, coz there's none

    Very nice staff, rooms nice and clean, very good breakfast

    Stayed in April 2018

  • Reviewed: 23 October 2017

    5.0
    At the time of my stay there were works being done in the...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    At the time of my stay there were works being done in the hotel and since we got there every day we could hear drilling and banging, which did not let us sleep or rest properly. We did not receive any emails or other type of communication informing us about the works...very poor!

    Stayed in October 2017

  • Reviewed: 2 October 2017

    7.1
    Surprisingly 'retro' for an Accor hotel.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    Built for globus at the end of the communist era, thus large impressive and empty public spaces, and economically planned bedrooms. In need of a refurb. Old-fashioned shower, making control of temperature next to impossible. Had to pay in advance. Credit card not accepted in Restaurant.

    restaurnt surprisingly well cooked

    Stayed in September 2017

  • Reviewed: 30 July 2017

    7.0
    Satisfactory
    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Wifi is absolutely terrible, and mobile signals are very weak as well. Moreover, very old style.

    It has good location close to town centre, which suits me perfectly.

    Stayed in July 2017

  • Reviewed: 11 July 2017

    10
    Nice hotel with outdated spa area
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Spa area is outdated. There were 2 saunas, but one of them was closed. The other one was very small. Locals are allowed to get in, so sauna was rather crowded.

    Nice room with fridge. Even though parking was advertised as paid one, right on the right side after entering the parking lot, there was free parking. Next to the hotel there is a nice swimming pool. Internet worked fine. Staff were nice and did speak English.

    Stayed in July 2017

  • Reviewed: 2 July 2017

    8.3
    Lovely hotel , staff were fantastic but the lack of air...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No air con

    Lovely hotel , staff were fantastic but the lack of air conditioning put a downer on the holiday, it was unbelievably hot in the room you would wake up feeling very groggy we were given a fan but it made no difference.

    Stayed in July 2017

  • Reviewed: 10 June 2017

    8.3
    The hotel was comfortable and proved a convenient focus for local excursions.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    The shower had no bars to hold on to - important for folks who may otherwise slip on wet surfaces.

    The hotel grounds were beautifully planted and maintained.

    Stayed in June 2017

  • Reviewed: 20 February 2017

    8.3
    Overall good level hotel
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    Room needs to be "refreshed" Menu choice for dinner is limited

    Room well cleaned. Very good welcome by personel at reception Very good breakfast

    Stayed in February 2017

  • Reviewed: 2 February 2017

    5.8
    Never again. Hotel needs renovation and redecoration
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    This hotel is in need of a major facelift, redecoration and renovation. When we opened the doors to the rooms the stink of cleaning chemicals used to cover the smell of cigarettes and years of use was overwhelming. The furniture was old and tatty. The bathroom was dirty. The silicon around the shower was brown and black with mold and the shower curtain had seen better days. The shower rail was rusty. There was no complimentary water on offer. This is supposed to be a 3 star hotel! We stayed in 4 types of accomodation during our stay in Jelenia Góra and this hotel was by far the worst

    The staff were friendly and accommodating. The location is convenient

    Stayed in January 2017

  • Reviewed: 19 December 2016

    6.7
    Just ok hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Didn't like the pasta meal in the restaurant! Cold pasta with some oil and grass veg on the top. Unfortunately the hotel needs refurbishment: lack of paint and pool needs attention- some more lighting, deco. Shower curtains need clean. Sorry.

    Nothing really stands out.

    Stayed in December 2016

  • Reviewed: 9 November 2016

    7.5
    Nice peoples on reception, breakfast
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Yakuzzi didnt work, i think is time for repair, its look long time broken, Very cold water in pool. Staff in pool. Prices in hotel, solved with delivery:)

    Nice peoples on reception, breakfast Acces to pool (7-22 clock)

    Stayed in October 2016

  • Reviewed: 4 September 2018

    8.8
    Clean rooms
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Clean rooms Tasty and varied breakfast Very good location - 10 minutes to the center full of bars and restaurants

    Stayed in September 2018

  • Reviewed: 26 July 2018

    9.2
    Food location.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Food location. Very tasty breakfast. Very good location for beautiful city view.

    Stayed in July 2018

  • Reviewed: 20 July 2018

    7.5
    Location and reception staff.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Expensive breakfast and outside area is not kept in a good state

    Location and reception staff.

    Stayed in June 2018

  • Reviewed: 4 July 2018

    10
    Zbys2ek was amazing, he looked after us and always made sure...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Some staff were rude for no reason maybe they don't like black people

    Zbys2ek was amazing, he looked after us and always made sure we were ok

    Stayed in July 2018

  • Reviewed: 1 July 2018

    6.7
    Hotel a little outdated.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Hotel a little outdated.

    Stayed in June 2018

  • Reviewed: 10 June 2018

    9.6
    Beds are comfortable, breakfast is delicious!
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room would need a bit of upgrade but otherwise everything was perfect

    Beds are comfortable, breakfast is delicious!!!

    Stayed in June 2018

  • Reviewed: 28 May 2018

    8.8
    Everything
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in May 2018

  • Reviewed: 13 May 2018

    8.8
    Very pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Having to pay for the parking and breakfast not included in package

    Staff were friendly. The beds were comfortable

    Stayed in April 2018

  • Reviewed: 16 April 2018

    8.8
    good value for money
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    parking is paid (20 zloty per day), no info about it in booking.com

    Very friendly staff, extraordinary breakfast

    Stayed in April 2018

  • Reviewed: 30 December 2017

    9.2
    Perfect breakfast!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Perfect breakfast! I wish we had not forgotten to bring swimsuits :(.

    Stayed in December 2017

  • Reviewed: 1 October 2017

    9.2
    Excellent food in the restaurant.
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent food in the restaurant. Friendly staff and good price

    Stayed in September 2017

  • Reviewed: 18 August 2017

    9.6
    breakfast, swimming pool, free parking behind the hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    breakfast, swimming pool, free parking behind the hotel

    Stayed in August 2017

  • Reviewed: 15 July 2017

    6.7
    Food was good.
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No a/c and the rooms needed updated.

    Food was good.

    Stayed in July 2017

  • Reviewed: 27 May 2017

    7.9
    A Little bit too old style.
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    A Little bit too old style. I reccomend the renovation

    Stayed in May 2017

  • Reviewed: 11 May 2017

    10
    Everything excellent
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything excellent

    Stayed in May 2017

  • Reviewed: 1 May 2017

    10
    Very well located.
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Very well located. App. 1 km to nice old town, 15 km to highlight Karpacz (mountains).

    Stayed in April 2017

  • Reviewed: 14 February 2017

    7.5
    Pleasant stuff, did not speak many languages, great breakfast
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Wonderful breakfast, very good coffee

    Stayed in February 2017

  • Reviewed: 25 October 2016

    4.6
    Późny Gierek
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room

    Breakfast

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 May 2016

    9.2
    I've stayed at the Jelenia Gora Mercure several times...
    • Leisure trip
    • Solo traveller

    I've stayed at the Jelenia Gora Mercure several times since 1999, which have always been positive experiences.I like the swimming pool and have always been satisfied with the breakfast selection.

  • Reviewed: 12 September 2015

    7.5
    The hotel is situated in a nice area.
    • Leisure trip
    • Family with older children

    The hotel is situated in a nice area. The staff are helpful and friendly. We have used this hotel 4 times now and have always receive good service and value for money

  • Reviewed: 17 August 2015

    9.2
    I liked the furniture and equipment, e.
    • Leisure trip
    • Group

    High price for breakfast in the restaurant, so we eat at the room. There was no laundry, but we could order the laundry service.

    I liked the furniture and equipment, e.g. electric kettle. But the most I liked the swimming pool located in elevation -1.

  • Reviewed: 5 May 2015

    7.5
    Friendly staff, quite cheap, clean, quiet ( except for some...
    • Business trip
    • Couple

    Free parking was uncontrolled leading to a free-for-all which caused difficulties for those who did park correctly. The hotel was somewhat old fashioned, the bathroom was like something out of the late 90's.

    Friendly staff, quite cheap, clean, quiet ( except for some persistent banging which luckily stopped after a while) quite well located.

  • Reviewed: 2 May 2015

    8.8
    Everything within the hotel, staff , excellent hygiene,...
    • Business trip
    • Couple

    JUST Breakfast... This was awful such a shame as the rest of the hotel was impeccable! Very Limited selection just bread cheese no fruit or yogurts or decent egg and bacon the eggs were not cooked and the rest unedible also expensive in comparison to the quality of food provided at the bar and restaurant!

    Everything within the hotel, staff , excellent hygiene, spacious, comfortable and great wifi just fabulous and the cleaners were lovely PERFECT HOTEL more like 5 star

  • Reviewed: 23 March 2015

    8.8
    Very good hotel with friendly staff and good environment.
    • Business trip
    • Solo traveller

    Very good hotel with friendly staff and good environment. Hotel has right location with easy access to different parts of the city. Availability of swimming pool and sauna makes it also nice for leisure purposes. Nice and tasty kitchen.

  • Reviewed: 12 May 2016

    10
    Confortable bed, various breakfast, everything was...
    • Business trip
    • Solo traveller

    Confortable bed, various breakfast, everything was satisfactory.

  • Reviewed: 26 November 2015

    9.6
    Restaurant menu could offer better choice.
    • Solo traveller

    Restaurant menu could offer better choice.

  • Reviewed: 17 November 2015

    9.6
    Comfortable room, delicious breakfast, very clean and...
    • Business trip
    • Solo traveller

    Comfortable room, delicious breakfast, very clean and comfortable.

  • Reviewed: 31 October 2015

    9.2
    I loved the hotel and its central location.
    • Leisure trip
    • Couple

    I loved the hotel and its central location. 5 minutes walk to the main high-street. Very clean hotel with lovely staff.

  • Reviewed: 4 October 2015

    9.6
    Excellent breakfast
    • Couple

    Excellent breakfast

  • Reviewed: 14 September 2015

    9.6
    Excellent location, very friendly staff
    • Group

    --

    Excellent location, very friendly staff

  • Reviewed: 16 August 2015

    6.7
    No A/c
    • Leisure trip
    • Couple

    No A/c

  • Reviewed: 11 August 2015

    6.7
    nice beds
    • Leisure trip
    • Couple

    old-fashioned...

    nice beds

  • Reviewed: 20 June 2015

    7.9
    Nice clean rooms, good simple breakfast
    • Business trip
    • Group

    Nice clean rooms, good simple breakfast

  • Reviewed: 3 March 2015

    9.2
    Clean room and hotel, very friendly staff (all of them),...
    • Business trip
    • Couple

    Nothing bad to say.

    Clean room and hotel, very friendly staff (all of them), very good breakfast.

  • Reviewed: 25 January 2015

    7.5
    Rooms were clean
    • Leisure trip
    • Group

    Staff not very nice

    Rooms were clean

There are also 29 reviews without text. These impact the overall review score.

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