Bigger reception area

Great all round if a little pricey!

Stayed in April 2024

Bed mattress could be better

The building, room and staff

Stayed in April 2024

We couldn’t quite figure out how to best use all the different sorts of pillows on our comfy bed. Some were much bigger or smaller than what we are used to in the States. Given more days I am sure we would figure it out eventually though.

Breakfast was a wide array of local and international favorites just a little bit finer than all other breakfasts we had at restaurants on the Krakow town square, plus the hotel was right there in the thick of it. The older genial man working the entry some days was a charmer for sure always eager to help make our stay more pleasant. Thank you!!!

Stayed in April 2024

Please note: the old city area is accessible by car only with special permission. However, ample parking is available nearby, and the hotel is a short 10-15 minute walk away (or a quick taxi ride). The hotel should mention this to make the journey easier for guests

A beautiful boutique hotel full of charm, with 5-star service, nestled in the heart of the old city

Stayed in April 2024

Nothing

Location

Stayed in March 2024

We were in room 401, it’s thoughtfully decorated but very traditional/chintzy so a bit of a sensory overload.

The location, the cleanliness, the staff and the breakfasts were all excellent. The decoration in the communal areas was very calming.

Stayed in March 2024

The parking situation is bad, we got lucky with a spot 100m away but that was a minor miracle. Most of the time the parking is far but thats part of the location. The comfort of the beds/couches/etc is a bit on the XIX century comfort level.

Excellent breakfast and the location is superb. The staff is excellent and try to please how they can. The Wifi was great and the interior design and decoration definitely drew attention.

Stayed in March 2024

Nothing: sometimes it was difficult to communicate in English with reception staff but all were very helpful.

Brilliant location

Stayed in February 2024

Price was high for room type

Location and breakfast

Stayed in February 2024

N/A

Amazing breakfast!

Stayed in February 2024

Silly things-the towels are tiny and the king size bed duvet was too small so we asked for 2 duvets and they changed the beds to single instead. Translation issue. Room was a bit hot and we should have asked for help with the air con.

It is on the beautiful Market Square. Great location. Room was large and luxurious. Breakfast was spectacular. The staff were very professional and helpful. Minibar useful.

Stayed in February 2024

The palace stairs were closed by the hotel management. Who took such a boutique hotel wants to see the different aspects of the hotel and its history.

The location was good though uber or tour cars could not pick us up directly from the hotel. The staff were also helpful.

Stayed in January 2024

Absolutely nothing

The food and drink was outstanding ,staff incredibly helpful,attention to detail was beyond perfect .

Stayed in January 2024

Everything about the property was amazing! The front desk staff were wonderful, the rooms were amazing. We loved our time!!

Stayed in December 2023

The lady who served me at breakfast

The location and my room

Stayed in December 2023

Prices for the items in the mini bar are ridiculous!

The hotel is situated in an incredible location, right next to the Cracow’s Main Square and literally steps away from the iconic St. Mary’s Basilica. We opened the window to be able to hear the legendary trumpet call from the Basilica’s tower, which is being played every hour on the hour. The staff is very professional and friendly. The room was lovely and charming with a great attention to detail, quality finishes, historical touches and modern upgrades considering that the building itself dates back to 16th century. I loved the heavy, floral black out curtains which made the room dark and quiet at night. It truly is a special place.

Stayed in December 2023

nothing

everything

Stayed in November 2023

Fantastic location situated in the old town right on the main square. Beautiful old hotel in the grand style, staff could not have been more helpful. Loved our stay there.

Stayed in November 2023

Although I could order a coffee in the morning to be delivered to my room I would have preferred some coffee bags or instant coffee in the room to make myself.

Perfect location right on the main square, breakfast was amazing and great value for money. Cleanliness of rooms and communal areas was excellent. Staff really friendly and nothing was too much trouble.

Stayed in November 2023

We had a day with pouring rain so : Useless dubbed tv channels.

Beautiful very large room. Excellent location. Nice breakfast. And helpful smiling staff.

Stayed in October 2023

you could smoke cigars in the bar however not cigarettes which I thought a little weird

absolutely everything

Stayed in November 2023

Would have appreciated the option to have feather pillows and a larger quilt for a super king bed!

Fantastic location on the main square. Large, well furnished rooms and very efficient sound proofing. Staff friendly and helpful, with a particular mention for Michael and Miroslav. Great breakfast choices with a buffet and dishes to order.

Stayed in November 2023

No air conditioner in room or not one that worked and radiator in bathroom red hot and couldn’t be altered

The breakfast was amazing. Staff were lovely and location was great.

Stayed in November 2023

Excellent location and View

Stayed in November 2023